Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 742 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 90% |
 Neutral | 8% | 5% |
 Negative | 7% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 84% |
Neutral | 14% | 12% |
Negative | 5% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 4,313
Letitia
Site Experience FeedbackAug 23, 2026
I'm willing to buy it all the time.Very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maryam
Site Experience FeedbackAug 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
I would love to see the Creme blush stick return
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ZZ
Site Experience FeedbackAug 23, 2026
The overall experience is good, the only thing that bothers me is if I leave the website for about 20min, the website will log out of me. Not sure if this is for security reasons.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cathy
Site Experience FeedbackAug 23, 2026
Worked perfectly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MarH
Site Experience FeedbackAug 23, 2026
I love the Estee Lauder product and have used it every day for over 55 years! My skin is great for a 76 year old and many people cannot believe I am this old. I thank Estee Lauder for keeping my skin in a healthy moisturized glowing condition. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackAug 23, 2026
Love free stuff and discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
Always love to shop with the gifts are on!!! Love the skin care products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miranda. M
Site Experience FeedbackAug 23, 2026
Need 3 options to find your shade i live800km away from the nearst store and the shoppers drug mart who sell this does not qualify for a make up place but if you want them to sell ur product bia online u should advertise in store for shade swatches. This would sell more product in store via online . By the way i live in prince rupert b.c
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julia
Site Experience FeedbackAug 23, 2026
It’s a very easy website to operate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
The experience was great as the system know what I order so it easy. Wish we could get all the promotional items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
I love Estee Lauder, and purchase for myself and my daughter. The checkout process can be slow.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Vivian
Site Experience FeedbackAug 23, 2026
Fantastic!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swan
Site Experience FeedbackAug 23, 2026
It was easy to find what I was looking for and I'm always happy to see that my products/colours haven't been discontinued. I also like the Gift With Purchase as I am a low income senior but I still like to look after my skin and face.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Natalya
Site Experience FeedbackAug 23, 2026
Excellent product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 23, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Gnan31
Site Experience FeedbackAug 23, 2026
Always convenient and easy to order what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sil
Site Experience FeedbackAug 23, 2026
Its a bit confusing with all promos but works perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fiona
Site Experience FeedbackAug 22, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clover
Site Experience FeedbackAug 22, 2026
I was trying to purchase Estée Lauder products through your website, but I experienced technical difficulties when trying to complete my purchase. I was unable to get the items in my basket to proceed to checkout.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackAug 22, 2026
Ordering on my iPhone was not good at all as there was something wrong with the site that would not let me to continue shopping. I then turned to my iPad and it was ok.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Site Experience FeedbackAug 22, 2026
I am pleased I was able to order the products I needed on line & did not have to find a store. I always purchased at The Bay in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
Would love travel size perfume of beautiful available to ourchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 22, 2026
It was fine.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Happy Girl
Site Experience FeedbackAug 22, 2026
Very easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yucen
Site Experience FeedbackAug 22, 2026
good promotion, good shopping experience.nice free gift.hope next time give me extra deal then I will shopping more and more time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kel
Site Experience FeedbackAug 22, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackAug 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Phil
Site Experience FeedbackAug 22, 2026
I usually find the website pretty easy. Today, I had some difficulty when it game to the gift options, but I figured it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
liss
Site Experience FeedbackAug 22, 2026
It is a wonderful experience buying my products online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A Li
Site Experience FeedbackAug 22, 2026
Website worked fine, but I am still wondering what happened to the 450 points I had that disappeared
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 22, 2026
I find your web site a pain and fussy to use. All I want to do is order my cream and the constant pushing of the little jars of suff is so annoying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dzinergirl
Site Experience FeedbackAug 22, 2026
I appreciate the complimentary gifts when I place an order. Perfect sizes for traveling :) I just wish they would bring back bronzed goddess body lotion and shimmer ❤️
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nirvana
Post-Delivery FeedbackAug 22, 2026
Purchase and delivery very satisfactory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 21, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackAug 21, 2026
I went to shoppers today and purchased my foundation and mascara, then I saw your email deal and returned the product and repurchased on line. My online purchase was a better value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackAug 21, 2026
great place to shop
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Polly
Site Experience FeedbackAug 21, 2026
It was simple to access and navigate the site. Fast and easy to check out and make the payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NH
Site Experience FeedbackAug 21, 2026
I like Estee Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackAug 21, 2026
The website is slow, I have to refresh it several times before it appears. And the price description is incorrect.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mehrasa
Site Experience FeedbackAug 21, 2026
Thanks for the the good quality but youre product getting to so expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doodle
Site Experience FeedbackAug 21, 2026
Everything was good from start to finish. Love the free gifts.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 21, 2026
I prefer to shop and have gifts in the counter
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 21, 2026
The site kept jumping back and forth and put one item into my bag that I did not want.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Belladonna
Site Experience FeedbackAug 21, 2026
Loyal to your products since the ‘80’s ! Thank you again !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olderlady
Site Experience FeedbackAug 21, 2026
Website was good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Irena
Site Experience FeedbackAug 21, 2026
Love Estēe Lauder ♥️♥️♥️♥️♥️♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vi
Site Experience FeedbackAug 21, 2026
It’s slower but it’s ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackAug 21, 2026
Ordering is always easy with Estée Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10