Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 677 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 87% |
 Neutral | 11% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.2 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 78% |
Neutral | 16% | 17% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 3,859
Mary
Site Experience FeedbackNov 4, 2026
I love Estée Lauder skincare and makeup. I’m always waiting for this gift every year for 3 years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mama
Site Experience FeedbackNov 4, 2026
had a hard time signing in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dalu
Site Experience FeedbackNov 4, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Loulou
Site Experience FeedbackNov 4, 2026
I was shocked the taxes were so high
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loren
Post-Delivery FeedbackNov 4, 2026
as usual, met all expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Disappointed regular customer
Post-Delivery FeedbackNov 4, 2026
I have ordered for Misty Lauder many times and been very satisfied order always arrived within a few days. This time I received tracking notice and I kept checking and it never seemed to move when I reached out to support their response was well I can cancel it and refund you that was unsatisfactory since I needed my product and I expressed I needed my product and I was very disappointed. I didn’t receive it in time for my vacation even though I ordered with plenty of lead time the response again was I can resend it or refund you when I did receive the order. The sample I received was a tiny packet when I usually receive one of the small sample bottles, there was no effort to provide any discount or provide any extra product or samples for the inconvenience. It was just like we don’t need your business so I can refund it for you in that case, I believe, I will probably buy my products elsewhere as I did not feel there was any effort of restitution for the inconvenience cause.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 1
- Customer Support: 1
Jitender
Post-Delivery FeedbackNov 4, 2026
I have been using the night repair serum and cream.I really loved the products. It helped my skin and made my skin glow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Teacher Kat
Post-Delivery FeedbackNov 4, 2026
As always, the product quality and presentation is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 3, 2026
i dont understand why i could not have used both the free gift (Holiday26) and the first time order for 15 percent off I spent more than enough money and would have bought more if the coupon had been included in this purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginnyc
Site Experience FeedbackNov 3, 2026
A bit slow. Maybe my wifi
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Hilda
Site Experience FeedbackNov 3, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jing
Site Experience FeedbackNov 3, 2026
The website is slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Savvy Shopper
Site Experience FeedbackNov 3, 2026
Great products & site. Too bad you discontinue fantastic products that worked so well. I was looking for: "Global Anti-Aging Wake-up Balm" and it just isn't there anymore.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wunmi
Site Experience FeedbackNov 3, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ERKMEJALLO
Site Experience FeedbackNov 3, 2026
Everything was fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj
Site Experience FeedbackNov 2, 2026
It was hard to see what’s in the gift I got
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
This is repeatedly occurred to me that I am looking for the refill and while it says on the website that “refill available” but when I want to buy it doesn’t show me the option for choosing. So while I pay extra for a reusable container every time I never find the refill container for revitalizing supreme+ day cream. This is very disappointing.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
Online Shopper
Post-Delivery FeedbackNov 2, 2026
thank you for tge products pls try to have all kinds wg eye mask in cream base, not in sheet moisturing mask
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 2, 2026
Great site and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 2, 2026
Perfect
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
bucky
Site Experience FeedbackNov 2, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn D
Site Experience FeedbackNov 2, 2026
The price is a lot
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sarahp
Site Experience FeedbackNov 2, 2026
The online experience was very pleasant. It was easy to find what I was looking for and more. I loved the tool were you can find your shade. I just missed some more product for sensitive skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sharon
Post-Delivery FeedbackNov 2, 2026
Good Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Twiga
Site Experience FeedbackNov 2, 2026
easy shooping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
I would like if the point didn't expire.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
love it
Site Experience FeedbackNov 2, 2026
Easy and reliable web site to navigate.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vivian
Post-Delivery FeedbackNov 2, 2026
l Love the product & always get some sample so l Can try before I use it ！
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
A lot of lag, not very easy to navigate.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Maryam
Site Experience FeedbackNov 1, 2026
I use the Estée Lauder set, which has made my dark spots clear in a short time. I love it but the product is expensive, so I wait for it to go on sale 💸.🤣
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ashu
Site Experience FeedbackNov 1, 2026
Gift wrap shouldn't have been charged :(
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackNov 1, 2026
I don’t think it’s fair that I cannot get the bonus gift and use my loyalty discount that I have earned as a loyal customer. I used to enjoy the bonus gifts but I can no longer add them to my cart if I also want to use the elist code despite spending a lot of money on your products over the years. I am looking for other options now.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Ny
Site Experience FeedbackNov 1, 2026
The site navigation was terrible. Never seen it so nuts. At first I thought maybe everyone was bombarding the site to buy the holiday gift but then I I also thought maybe your rivals were interfering so purchasers like me would give up. Believe me I almost did. I even asked AI what’s was going on and if it could help me find out more about the difference between the two options for the big red gift. AI COULD NOT!!!! So you definitely were undergoing something awful if even AI couldn’t retrieve info from the site about what colours were in each option. Terrible. I reluctantly ordered the rebellious rose but also wanted info about the other one and had no way of finding out the difference or how to choose Really left me shaking my head at the third rate experience when I am such a totally loyal EL person. Most people would have walked away from it, so I’m going to assume you lost a lot of potential purchases today.
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chatty Cathy
Site Experience FeedbackNov 1, 2026
I live in a rural community and I used to buy all my EL products at the Bay. And I only use EL products. I am now available to buy on- line. Hallelujah!! Hope you can eliminate postage charges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cat1
Site Experience FeedbackNov 1, 2026
It was easy to find what I was looking for, I wish that the eye liners weren't gel but pencil like they used to be.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
The divas in the details
Post-Delivery FeedbackNov 1, 2026
so much bigger than i expected! so presentaion is nice but getting the objects out of the plasteic casing was a pain. kind of wrecked the reveal. more paper keass pmastec next time. full sized is the way to go. appreciated being able to pick the lipstick tone
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Janey2guns
Site Experience FeedbackNov 1, 2026
I absolutely love the Este Lauder fragrance “Knowing”. I have been using this fragrance for many years and whenever I wear it I always get compliments on how nice I smell.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Post-Delivery FeedbackNov 1, 2026
Package is beautifully packaged and wrapped. Samples are a good size. Products are high quality.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
AL
Site Experience FeedbackNov 1, 2026
Very easy to navigate and complete order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MW
Site Experience FeedbackOct 31, 2026
i am very pleased with the website and it was easy to find what I was looking for, thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leeanne
Site Experience FeedbackOct 31, 2026
I like the promotions. Especially the elist15 and elist 20 discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katness56
Site Experience FeedbackOct 31, 2026
Would love to have had a better representation of gift sets in fragrances offered. I especially found that Youth Dew was a dismal product representation. I understand that the women who love this fragrance are a smaller population but, they love what they love. The department stores offer a much better selection on these gift sets.... I would have thought since these sets come from Estee Lauder that there would be more selection. How disappointing.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 31, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Slan
Site Experience FeedbackOct 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
I like the product, find the pricing very reasonable. Enjoy the additional bonus products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jodi
Site Experience FeedbackOct 30, 2026
This is the first time in a couple of months that many of the products I use are in stock. The left/right product highlights are annoying when I am scrolling.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
happy
Site Experience FeedbackOct 30, 2026
great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 30, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackOct 30, 2026
Everything is ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
annie
Site Experience FeedbackOct 30, 2026
Products are great, however i do miss have a consultant to guide me with application etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10