Estée Lauder Reviews - 782 Post-Delivery Reviews - 9.3/10
Estée Lauder Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 84% |
 Neutral | 9% | 9% |
 Negative | 10% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 79% |
Neutral | 14% | 17% |
Negative | 4% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 4,382
Monikachao
Site Experience FeedbackJun 23, 2026
It was grate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
red
Site Experience FeedbackJun 23, 2026
Easy to navigate the site to get what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Always love to shop on line. Easy do and I love to get the free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RA Sant
Site Experience FeedbackJun 23, 2026
Easy to navigate and locate items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Niki
Site Experience FeedbackJun 23, 2026
It was a good experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
happy to get a deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mare
Site Experience FeedbackJun 23, 2026
Overall love the products but find it too pricey for my budget
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 23, 2026
The website was easy to navigate. However, I do not like the re-branding of the double wear foundation, hence, the reason for my purchase of the original. If I am unable to locate in a retail store, I will start to look for alternatives foundations.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 23, 2026
helpful to get to gift quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betty
Site Experience FeedbackJun 22, 2026
Overall, the shopping experience was smooth. The only minor issue was that page loading could be a bit slow when going back and forth on the website. Other than that, I had no concerns.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jennifer L
Site Experience FeedbackJun 22, 2026
I love Night Repair. Very moisturizing, love the quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ln
Site Experience FeedbackJun 22, 2026
prefer to use this site over amazon etc
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Mk
Post-Delivery FeedbackJun 22, 2026
Great product. Great service. Please forward more price specials or sales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Great product, does take a bit of time for delivery
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Website seems to freeze
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Debster
Site Experience FeedbackJun 22, 2026
My experience was wonderful today. In past, I did have issues. During my last purchase I had issues and was able to talk to someone who was very helpful. No problems at all today. Have loved Este Lauder for over 35 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
The products are good, the website is clear and I can always find what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I had no problems at all in purchasing my face cream.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KDS
Site Experience FeedbackJun 22, 2026
Content volume should be listed for products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mau
Site Experience FeedbackJun 22, 2026
Very convenient and easy to access products that use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martin J
Site Experience FeedbackJun 22, 2026
Always good deal open my wallet. Happy with that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rene
Site Experience FeedbackJun 22, 2026
Easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BrendaV
Site Experience FeedbackJun 22, 2026
I've waited to order until you offered the free gift with purchase. I love that your company does this and it gets me back into routine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 22, 2026
Great products and good promo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
website is easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gigi
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Happy J
Site Experience FeedbackJun 21, 2026
Easy to use.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I love the quality of Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
No issues with it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuliia
Post-Delivery FeedbackJun 21, 2026
Thank you for the gifts! All products are wonderful! Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shirly
Post-Delivery FeedbackJun 21, 2026
Estee products ate good. Keep up the good works. Sometimes its pricy.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJun 21, 2026
I was pleased with all aspects of my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Renata
Site Experience FeedbackJun 20, 2026
I was not able to sign into my account. I tried to reset my password a number of times and even set up a new account but was not able to. I eventually was able to make the purchase as a guest. I would have purchased more - but wanted it linked to my account. I love the products - and was out so needed to get more right away.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karin
Site Experience FeedbackJun 20, 2026
an all over good experience. I feel that I am getting good value for my money and I love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
It was bad it took my order after6 trying
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KC
Site Experience FeedbackJun 20, 2026
Easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackJun 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabriela
Site Experience FeedbackJun 19, 2026
I have been trying to add the promotion surprise from the date June 16 and I have not luck. I am very disappointed for not be able to get this. I don’t have other options just continue with the process
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Collie
Site Experience FeedbackJun 19, 2026
I love the skincare and foundation😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Micky
Post-Delivery FeedbackJun 19, 2026
Estee Lauder - expensive products but always good value, excellent quality and consistency.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: N/A
Bee
Site Experience FeedbackJun 19, 2026
I'm not sure how to get a promo code to redeem points for previous purchases. Also the free gift is a bit useless in terms of trying new products. The sample is too small to try get a feel for it. Pricing is also high for comparable product competition.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Estrell
Site Experience FeedbackJun 19, 2026
It’s a bit slow when checking out but nothing major
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carla
Site Experience FeedbackJun 18, 2026
So good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AliO
Site Experience FeedbackJun 18, 2026
I would have loved a free sample with this order, even the very small ones. Thank you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mom
Site Experience FeedbackJun 18, 2026
I had hoped I’d get a better free offer.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jane
Post-Delivery FeedbackJun 18, 2026
Placed order specifically when there was a free full size Face cleaner. It was sent. Immediately contacted support service twice. Took an inordinate amount of time, a ridiculous number of questions as they had all relevant info on file. I have ordered for several years. I will be purchasing from a local source in the future
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 1
katherine
Site Experience FeedbackJun 18, 2026
Need more refill sizes, 75 ml. You really need to get on this! Have more 75 ml sizes incl. day creams with SPF25. More gift with purchase would be nice (skin care gifts as opposed to make-up). Forget lipsticks, no one wears them anymore. Lip balms with SPF would be better.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HurtFeelings
Post-Delivery FeedbackJun 18, 2026
When I read reviews and found customers were receiving free boxes of product that I paid full price for...my feelings were hurt since I have not received complete full product for reviews.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Fiorina
Site Experience FeedbackJun 17, 2026
It’s not always easy to go from one product to the next. The response is not rapid. When I go from one product in one section to another, the product doesn’t appear. I don’t like shopping online, I liked getting your products in person. I have been doing so for over 30 years, from Holt Renfrew, Ogilvy’s andLa Baie. Thank-you.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7