Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,559 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 7% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 55,523
Saule
Site Experience FeedbackOct 5, 2026
I like all the products Estée Lauder, just very expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 5, 2026
No
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Udovo
Site Experience FeedbackOct 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackOct 5, 2026
The website is easy to use very functional and up to date
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luce
Site Experience FeedbackOct 5, 2026
It was easy to purchase on my iphone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alli
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Puddin
Site Experience FeedbackOct 5, 2026
Check out process very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackOct 5, 2026
Love this product
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Goody
Site Experience FeedbackOct 5, 2026
Amazing product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoey
Site Experience FeedbackOct 5, 2026
Took me awhile to trust
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Katie
Site Experience FeedbackOct 5, 2026
Very fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lykoe
Site Experience FeedbackOct 5, 2026
Everything was easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hsu
Site Experience FeedbackOct 5, 2026
It is easy to navigate and I love that it is also categorized according to budget for gift sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haifa
Site Experience FeedbackOct 5, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Viktoriia
Site Experience FeedbackOct 5, 2026
It was ok, but it was hard to add the set during a few hours.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Zebra2
Site Experience FeedbackOct 5, 2026
Great purchase and experience. Best products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lili
Site Experience FeedbackOct 5, 2026
I always look forward to especial offer so I can buy the gift for less and between us I always use the gift for myself. This makes it really affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Couldn’t get password to reset
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AmJoY
Site Experience FeedbackOct 5, 2026
Just as thrilled to be purchasing this wonderful holiday gift set today as I have been in the past several years. Not only am I receiving twelve great products, I am adding another beautiful train case to my collection of Estée Lauder cases. I look forward to this gift set every year as it has become one of my most anticipated Christmas gifts from my husband:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hazel
Site Experience FeedbackOct 5, 2026
It is okay,,easy to looks for the products.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kgonzal
Site Experience FeedbackOct 5, 2026
I was confused on the promos, I thought I’d get 2 samples but could only select one. Otherwise good.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Jen
Site Experience FeedbackOct 5, 2026
Loved the gift set options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackOct 5, 2026
Easy to order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KASIA
Site Experience FeedbackOct 5, 2026
Beautiful pictures and easy layouts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mai
Site Experience FeedbackOct 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanyushka
Site Experience FeedbackOct 5, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malu
Site Experience FeedbackOct 5, 2026
It's ok first it says sold out then add to cart worked and got paypal messsge if it goes through paypal will let me know
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Yessy
Site Experience FeedbackOct 5, 2026
I love Estée Lauder products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C.C.
Site Experience FeedbackOct 5, 2026
Nicely laid out website, easy to find what I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gerlie
Site Experience FeedbackOct 5, 2026
I always love these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
susu
Site Experience FeedbackOct 5, 2026
love all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Purchase of products was very easy to make using the online service.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ann
Site Experience FeedbackOct 5, 2026
Easy to log in and make purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ND
Site Experience FeedbackOct 5, 2026
I will never stop using Estée Lauder! This is product is my saving grace - I feel young, vibrant and my skin looks flawless. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackOct 5, 2026
It was quick and easy, that is important for me. And check out was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuliya
Site Experience FeedbackOct 5, 2026
Всё было просто и быстро
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 5, 2026
It was easy and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shoegall
Site Experience FeedbackOct 5, 2026
I enjoyed ordering I did not have any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackOct 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gomomgo
Site Experience FeedbackOct 5, 2026
Everything went great. Was easy to find what I wanted and chexkout. Having coupon codes was why I purchase from the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel B
Post-Delivery FeedbackOct 5, 2026
I have developed terrible dermatitis around both of my eyes since starting these products.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: N/A
Nana
Site Experience FeedbackOct 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VM
Site Experience FeedbackOct 5, 2026
It was interesting briefly exploring the website.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eunice
Site Experience FeedbackOct 5, 2026
I liked the website
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 5, 2026
I could not find 2026 Gift with Purchase. I started out on facebook and ended going to my I pad for purchase. Spoke to an agent then turned loose on my own. Finally navgated through site and completed order
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 5, 2026
Okay, not the easiest
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ais
Site Experience FeedbackOct 5, 2026
Overall, my experience with the website today was good. The website was easy to navigate, and I was able to find the products and information I was looking for. However, some pages took a little longer to load, and it would be helpful if the website were a bit faster and more responsive. Overall, I had a positive experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Site Experience FeedbackOct 5, 2026
The website was easy to go through. I used the search bar and my product immediately pulled up. Very fast service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10