Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,622 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 88% |
 Neutral | 7% | 6% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,095
Rosie
Site Experience FeedbackSep 5, 2026
Being a Estée Lauder customer for more than 10 years and I love it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
ChicChik
Site Experience FeedbackSep 5, 2026
Great site and it was easy to complete my order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
La Pelona
Site Experience FeedbackSep 5, 2026
I'm so satisfied with the website interaction , everything was so easy to scroll and make my selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanny
Site Experience FeedbackSep 5, 2026
site works great, i was just having some issues with payment but im not sure if it was on my end as well. i love that I always get free stuff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackSep 5, 2026
I have a very good experience for the interaction with the website today. I can find the product that I want easily and it also clearly shows the promotion available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Le
Site Experience FeedbackSep 5, 2026
pretty good, but I would like to have a way to see all the products for estee lauder, could be sorted by price
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Raime
Site Experience FeedbackSep 5, 2026
Very good experience. I was able to see the discount codes and special offers without leaving the screen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mocha's Mom
Site Experience FeedbackSep 5, 2026
I have used Advanced Night Repair Serum Synchronized Multi-Recovery Complex for 20 years, a good product.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nunya
Site Experience FeedbackSep 5, 2026
It was good. I want more discounts and/or gifts I can customize
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Tommy
Site Experience FeedbackSep 5, 2026
Very happy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tee
Site Experience FeedbackSep 5, 2026
Itvwas a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gcobian
Site Experience FeedbackSep 5, 2026
It’s easy and simple and I prefer to buy last chance items. A lot of variety and always happy with the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nani
Site Experience FeedbackSep 5, 2026
I have always loved Estée Lauder for their fragrances and makeup, but after receiving the Revitalizing Supreme+ Youth Power Cream as a gift I was sold. It is the first moisturizer that actually makes a difference in the way my skin looks and feels. I recently ran out and was going to purchase more at Macy’s but decided to order directly from the website instead because of the pricing, promos, gifts, and samples that are offered with an online order. I am so excited to receive everything and I know this won’t be my last order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Easy to manage. Took time to look up products in different categories.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
U
Site Experience FeedbackSep 5, 2026
Pretty good easily to use
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Pam
Site Experience FeedbackSep 5, 2026
I Love Estee lauder, it is amazing and I love the promotions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
verdie
Site Experience FeedbackSep 5, 2026
very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Betty
Site Experience FeedbackSep 5, 2026
I love the offers and gifts you offer on line purchases
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Levi
Site Experience FeedbackSep 5, 2026
Quite smooth shopping experience overall
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
pepe
Site Experience FeedbackSep 5, 2026
Nice experience, easy to find coupon code and easy to add.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
My Acosta
Site Experience FeedbackSep 5, 2026
This was a very good experience. I was pleasantly surprised because the Otto purchased were an extra percentage discounted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Seems easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olivia
Site Experience FeedbackSep 5, 2026
It is very easy to go into site and find the products you need. There is always great sales and discounts when I place an order. Plus free items. I love shopping online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abigail
Site Experience FeedbackSep 5, 2026
I greatly appreciate the discounts and color matching tools that nordstroms lacks.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Needed more moisturizer and foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EsteeFan
Site Experience FeedbackSep 5, 2026
It was a great experience. There were lots of great options and the descriptions were very helpful in deciding what product to choose.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rema
Site Experience FeedbackSep 5, 2026
I was pleased that there was a 25% discount today on foundation! I ordered last year and received my order quickly in great condition. I expect the same this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jenny
Site Experience FeedbackSep 5, 2026
its good
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paige
Site Experience FeedbackSep 5, 2026
I love Estée Lauder products especially now that I am older, I think they are formulated for my skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viv
Site Experience FeedbackSep 5, 2026
Easy to order online. Great complimentary gifts!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Christa
Site Experience FeedbackSep 5, 2026
Pretty good. Found what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie S
Site Experience FeedbackSep 5, 2026
When I buy from the Estée Lauder site, my purchase is based off of what kind of free items they have with purchase. Overall, Estée Lauder is my go to for moisturizing cream on a mature face.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luz
Site Experience FeedbackSep 5, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Kim
Site Experience FeedbackSep 5, 2026
Love and appreciate the free perfume samples, it's always best to try before you buy, rather than being disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Free samples promised never arrived at last purchase even though the customer care rep assured me.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Great freebies
Site Experience FeedbackSep 5, 2026
Love that Estee Lauder always adds giveaways to my purchases.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GigiX3
Site Experience FeedbackSep 5, 2026
Easy to navigate!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
Ease of use was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Princess
Site Experience FeedbackSep 5, 2026
No lag, which is always a good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mira
Site Experience FeedbackSep 5, 2026
super easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hamgalan
Site Experience FeedbackSep 5, 2026
Website was slow.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackSep 5, 2026
Love Estee and the freebies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 5, 2026
All aspects were good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawn, Nashville
Site Experience FeedbackSep 5, 2026
It worked well overall. I did purchase eye shadow but you didn’t provide a color description of the four colors in each grouping, you could only look at the photo of the grouping. Hi Hopefully they are what they looked like, it’s a roll of the dice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rassell
Site Experience FeedbackSep 5, 2026
I really love this products but always wait for an offers))
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gymdandy
Site Experience FeedbackSep 5, 2026
easy, peasy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Healdsburg Estee fan
Site Experience FeedbackSep 5, 2026
I use an IPhone. Many words are overlapped on the screen. Seems kind of low brow web mastery. I have to pay very close attention on how to add very offerings. Seems like the process should be easier.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Disappointed
Site Experience FeedbackSep 5, 2026
Website is fine. The fact that you’re getting rid of the double wear original foundation makes me not happy. I do not like the new version!! If it’s not broke don’t fix it!! I’ll have to find new foundation
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
Rosa
Post-Delivery FeedbackSep 5, 2026
It was not the right color
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 7
Ann
Site Experience FeedbackSep 5, 2026
Love it, but I want to recieve my products before the estimeted time for free
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10