Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,636 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 89% |
 Neutral | 7% | 6% |
 Negative | 8% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 55,982
Young
Site Experience FeedbackSep 4, 2026
I really like the Estée Lauder eye care products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Coco.L
Site Experience FeedbackSep 4, 2026
The website was easy to navigate overall, but it was difficult to find the option to register for a new account.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mary
Site Experience FeedbackSep 4, 2026
No problem
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
I was given a birthday discount, along with an e list gift with purchase etc, etc. It was confusing because some could not be joined.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
meganchx
Site Experience FeedbackSep 4, 2026
Very good. Easy to browse, products are awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rin
Site Experience FeedbackSep 4, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cloud
Site Experience FeedbackSep 4, 2026
Website was very easy to navigate, which made it easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackSep 4, 2026
very nice, good price, good promotion
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brittbear
Site Experience FeedbackSep 4, 2026
There was some latency when clicking on cart and it loading but I think the site is beautifully laid out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SweetRose
Site Experience FeedbackSep 4, 2026
It was reasonably easy to navigate throughout the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ill
Site Experience FeedbackSep 4, 2026
Great products, fair price. Absolutely recommend the skin care from Estee Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackSep 4, 2026
Easy to Navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KAi
Site Experience FeedbackSep 4, 2026
NA
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
DMacc
Site Experience FeedbackSep 4, 2026
Easy to navigate, try on feature is very helpful. I love the coupons and gift sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girl
Site Experience FeedbackSep 4, 2026
Good experience & I like the discount and complementary items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
May
Site Experience FeedbackSep 4, 2026
I like to purchase on esteelauder online, it’s easy and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Artsyone
Site Experience FeedbackSep 4, 2026
I couldnt find the 3N1 foundation powder I have purchased in the past
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Friendly website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackSep 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackSep 4, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bianca
Site Experience FeedbackSep 4, 2026
The site is well designed and easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris956
Site Experience FeedbackSep 4, 2026
I love ordering straight from the website, it’s easy and has great prices!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kjm
Site Experience FeedbackSep 4, 2026
No problems
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Pat
Site Experience FeedbackSep 4, 2026
Estee Lauder has great products, and makes it easy to order, and I love that they gift free samples!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackSep 4, 2026
The holiday deals were clear and very generous. I purchased more to benefit from the bundles and it was worth it. The other beauty company I tend to buy from for high end products has offered no discounts or deals and just makes their products unaffordable and makes me less likely to try new products. I love finding new products and perfumes through samples and it definitely keeps me coming back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reva
Site Experience FeedbackSep 4, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Li
Site Experience FeedbackSep 4, 2026
No too good.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Newbie In Make Up
Site Experience FeedbackSep 4, 2026
Hope I could find a perfect match for my skin tone with acne prone It is not good when you do not let me use multiple codes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackSep 4, 2026
i like how they always have gift for you and and always have specials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kush
Site Experience FeedbackSep 4, 2026
Smooth shopping experience. Love the free bonus gifts for a product that works.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esty
Site Experience FeedbackSep 4, 2026
It was very good and secured
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackSep 4, 2026
I would like to see if there would be models maybe on the website to be video recorded on the colors my color is so hard to match so I’m kind of playing with a couple of them and they can get expensive
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dafi
Site Experience FeedbackSep 4, 2026
Is really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackSep 4, 2026
I am very pleased with the night repair serum as well concealer. These are 2 of my must haves in my make up kit always! Thank you!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Keeks
Site Experience FeedbackSep 4, 2026
Great discounts,
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yifan
Site Experience FeedbackSep 4, 2026
Very smooth when checking out! perfect experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackSep 4, 2026
Everything was an amazing experience for my first time purchasing here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deigh
Site Experience FeedbackSep 4, 2026
Website is a bit slow. Otherwise everything was above average.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cm
Site Experience FeedbackSep 4, 2026
Finding the up to 40% off was difficult and the lists are a little tough to navigate.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Annette
Site Experience FeedbackSep 4, 2026
Great products, loyalty program and gwp
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalie
Site Experience FeedbackSep 4, 2026
Was good and intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Easy to navigate
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nancy
Site Experience FeedbackSep 4, 2026
I am happy to order my beauty products online thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cat
Site Experience FeedbackSep 4, 2026
I love the free gift promotions! However, it would be helpful to know in advance of check-out process, that I couldn't use my 15% off new account promotion, in combination with the free gifts with purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
KEV
Site Experience FeedbackSep 4, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I used many products, but this one really help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cariee
Site Experience FeedbackSep 4, 2026
Easy to find the products I wanted and redeem my rewards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AB
Site Experience FeedbackSep 4, 2026
Easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esara
Site Experience FeedbackSep 4, 2026
The best company ever
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jay
Site Experience FeedbackSep 4, 2026
Easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10