Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,645 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 89% |
 Neutral | 7% | 7% |
 Negative | 8% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 55,872
Mari
Site Experience FeedbackSep 3, 2026
Quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackSep 3, 2026
Code can’t use at the same time
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Jenny
Site Experience FeedbackSep 3, 2026
The website is easy to navigate which very helpful. Purchasing foundation trying to find the right shade is not working for me. It kept saying needs more light when I tried to put it as bright as it can still doesnt work for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nene
Site Experience FeedbackSep 3, 2026
My overall experience was straightforward and I had no difficulty with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LenaGatad
Site Experience FeedbackSep 3, 2026
Wonderful experience! Easily selected what I needed, I didn’t remember my shade and a tool helped me match my color. Only thing, I only missed selecting a little reward for a purchase over $50.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glo
Site Experience FeedbackSep 3, 2026
Overall my experience was good. I'm disappointed to find that u discontinued Sensuous Nude. Loved that fragrance. And Estee Lauder used to promote more gift sets. You don't hardly do that anymore. It's sad!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MiaB
Site Experience FeedbackSep 3, 2026
My total interaction with the site included finding gifts and sets or what was on sale, which was fairly easy to find.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mrs.G
Site Experience FeedbackSep 3, 2026
I enjoyed how this was a lot easier than shopping at store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GlowWithMe
Site Experience FeedbackSep 3, 2026
Excellent product! I love the quality of Estée Lauder. It feels luxurious on the skin, has a wonderful texture, and leaves my skin feeling soft, hydrated, and refreshed. I would definitely purchase it again and highly recommend it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susel
Site Experience FeedbackSep 3, 2026
Un poco lenta
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Tas
Site Experience FeedbackSep 3, 2026
Great products great results and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Post-Delivery FeedbackSep 3, 2026
It was great, thank you.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Roomy
Site Experience FeedbackSep 3, 2026
I had a great experience with the Estée Lauder website and product. The site was easy to navigate, and the product was high quality and met my expectations. I would definitely recommend it and purchase again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackSep 3, 2026
As a first time customer the process was very easy. I love that the products had detailed information.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackSep 3, 2026
Very satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
O.j
Site Experience FeedbackSep 3, 2026
Just easy to order
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Your Jamaican Realtor
Site Experience FeedbackSep 3, 2026
While I have always enjoy my shopping experience, today I had some challenges that was unusual. I has chosen two tabs which yield no results at that time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mature Skin
Site Experience FeedbackSep 3, 2026
Easy to find products and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DG
Site Experience FeedbackSep 3, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KSB
Site Experience FeedbackSep 3, 2026
I find moving between selection screens to be confusing.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tab
Site Experience FeedbackSep 3, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Alo
Site Experience FeedbackSep 3, 2026
There were a lot of offers and deals (good) but hard to find them and apply them (bad) would be good to have them easier to find and add.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cole
Site Experience FeedbackSep 3, 2026
Quick, easy, to the point
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Peaches
Site Experience FeedbackSep 3, 2026
Products arrive quickly and nice selection. I have used Estee for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
All good Great experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
LCOM
Site Experience FeedbackSep 3, 2026
The website is easy to use and is visually appealing. I had some difficulty finding the amount of product in the descriptions of some items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
mina
Site Experience FeedbackSep 3, 2026
I bought the "Little Brown Bottle" (Advanced Night Repair) before; I broke out when I first started using it. However, I had originally bought it at Macy's and it worked great, which is why I ordered it from the official website later—I'm not sure what the reason for the reaction was.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shasta
Site Experience FeedbackSep 3, 2026
It was easy and you have great gift set
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sofi
Site Experience FeedbackSep 3, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Msk
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Shani
Site Experience FeedbackSep 3, 2026
Love the Estee Lauder products.. smell and feel refreshing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lan
Site Experience FeedbackSep 3, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Impressive
Site Experience FeedbackSep 3, 2026
very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Love the perks with products, great sales
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
LH Florida
Site Experience FeedbackSep 3, 2026
It was easy to order the products that I always use and the gift is very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NS
Site Experience FeedbackSep 3, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Site Experience FeedbackSep 3, 2026
I love shopping here, I would like to try dufferent sample packs so I can better know what I like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NicNic
Site Experience FeedbackSep 3, 2026
Would have liked to do a quiz for recommendations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nowrinklenana
Site Experience FeedbackSep 3, 2026
Everything was great except The web site was very slow to respond.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Diamondgirl
Site Experience FeedbackSep 3, 2026
Eazy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RAF
Site Experience FeedbackSep 3, 2026
site was slow to refresh pages
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malia V
Site Experience FeedbackSep 3, 2026
friendly but slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Lea
Site Experience FeedbackSep 3, 2026
I found web site difficult to navigate.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackSep 3, 2026
Love the free gifts with the best foundation. I love the original formula so I was very happy to find some in stock. I do not like the new formula at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carrie
Site Experience FeedbackSep 3, 2026
Love the offers and variety of products. Navigating site is combersom on phone. Challenges with looking at detail the greeting back to place on site (next item). Tonight needed to click cart 10+ times before getting to checkout page.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackSep 3, 2026
The website had some incredible savings when I ordered.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Poohbear
Site Experience FeedbackSep 3, 2026
The only problem was I kept wanting to go back to shop more and it wouldn’t let me get out of checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Very easy to use this website and prices, selections were great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Titi
Site Experience FeedbackSep 3, 2026
I have problem going to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10