Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,780 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 86% |
 Neutral | 9% | 8% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 57,236
SASHA SoFlo
Site Experience FeedbackAug 25, 2026
Need more product selection in the makeup department and to be able to use more than one discount code
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gimug
Site Experience FeedbackAug 25, 2026
Good promotion and saw it on facebook. Used Estée Lauder for decades but always through department stores and now online is so much easier.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love this foundation
Site Experience FeedbackAug 25, 2026
It was simple to locate the item I wanted. I purchased it a few months ago at Ulta and love it-Estee Lauder Double Wear Foundation. I was a little surprised that free shipping came after a $50 purchase as most sites I visit have free shipping with $35. However, the item I was buying was $52. I’m excited for the free items I received with my purchase and anxious to give them a try!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Easy on line
Site Experience FeedbackAug 25, 2026
This was way better than going to the store. I’ll continue to use on line moving forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackAug 25, 2026
A bit old.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
On-line is so much easier than on store because you have the products available. No need to have them ordered and wait for delivery
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MS WITT
Site Experience FeedbackAug 25, 2026
I just signed up on this website but I have ordered as a guest before probably 2 or 3 times. This process was easy & I appreciate the discount & free samples. Those are not given much anymore.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jinko
Site Experience FeedbackAug 25, 2026
Jinko1976
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 25, 2026
Appreciate the deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Site Experience FeedbackAug 25, 2026
I love advanced night repair
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CF
Site Experience FeedbackAug 25, 2026
It is easy to use. The product description is so clear and I learn how to use it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beth
Site Experience FeedbackAug 25, 2026
This website was easy to navigate and I was really happy with the threshold for receiving free shipping and the other add ons. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theresa
Site Experience FeedbackAug 25, 2026
I had a wonderful experience shopping with Estée Lauder. The website was easy to navigate, checkout was smooth, and my order arrived well-packaged and on time. The products were authentic and exactly as described. I also appreciated the quality of customer service and the updates provided throughout the shipping process. Overall, a great shopping experience, and I will definitely purchase from Estée Lauder again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gloria
Site Experience FeedbackAug 25, 2026
Always a great experience to shop at the Estée Lauder site. Every product is explained. Shopping on their site is always good! Thank you Estée Lauder for your great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fletch
Site Experience FeedbackAug 25, 2026
Good but it takes a little long. Had to keep clicking the button.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arian G
Site Experience FeedbackAug 25, 2026
Facil encontrar lo que buscaba. El descuento de E-List se aplico sin problema y la opcion de envoltorio de regalo fue un plus. Buena experiencia de compra.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monica
Site Experience FeedbackAug 25, 2026
The website was easy to use. It loaded on my phone quickly and the layout made it easy to find the products I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackAug 25, 2026
It was very easy to find the products that I wanted and to finish the purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Therese
Site Experience FeedbackAug 25, 2026
I have been using ESTEE Lauder for over 25 years and love their products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Purchase
Site Experience FeedbackAug 25, 2026
I like the free samples and that I can quickly navigate the site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Agnes
Site Experience FeedbackAug 25, 2026
Over all a good experience, however changing free gifts was challenging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kk
Site Experience FeedbackAug 25, 2026
It was easy to browse through and get exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani007
Site Experience FeedbackAug 25, 2026
easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Criiissss
Site Experience FeedbackAug 25, 2026
It was okay. Except that the website was slow
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sheila Saravia
Site Experience FeedbackAug 25, 2026
It was a good experience shopping online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tootsie
Site Experience FeedbackAug 25, 2026
Estée Lauder products are of the best quality. My skin has never looked better, felt better to the touch. Bottom line they work to make your skin better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginny
Post-Delivery FeedbackAug 25, 2026
Love how creamy it feels but will need more time to evaluate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Conejito
Site Experience FeedbackAug 25, 2026
The website was very clear and the additional products made my wife so happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tram tran
Site Experience FeedbackAug 25, 2026
Fast checkout service. Plenty complimentary gift
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
K
Site Experience FeedbackAug 25, 2026
easy to find what I was looking for; would like more selection in lip pencil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LouLou
Site Experience FeedbackAug 25, 2026
User friendly website with great descriptions and pictures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jazz
Site Experience FeedbackAug 25, 2026
I like shopping on line without having to deal with pressure.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flower girl
Site Experience FeedbackAug 25, 2026
Very satisfied with my overall shopping experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ivy
Site Experience FeedbackAug 25, 2026
The site was remarkably easy to follow and navigate. I love Este Lauder products, but usually have to go to the mall to get them. I love the on-line convenience. The discounts and special offers are amazing. I’ll be back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackAug 25, 2026
Smooth and fsdt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SuzyQ
Site Experience FeedbackAug 25, 2026
ordering was pretty easy, liked the free gift. But ordering through PayPal was time consuming and took to long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Romy
Site Experience FeedbackAug 25, 2026
Excellent website. Easy to follow instructions and payment interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AS
Site Experience FeedbackAug 25, 2026
I had a quick and easy experience with looking for the products I needed and purchasing the items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
N/a
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Bunny3_3
Site Experience FeedbackAug 25, 2026
It took me some time to figure out the three tiers of the promotion. When the total value hit $140, the gift options should be automatically populated. Small things like this can make an improvement to the overall experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avalon99
Site Experience FeedbackAug 25, 2026
I love the product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
KricketB
Site Experience FeedbackAug 25, 2026
Everything was great. I do wish I could use my loyalty code along with the free gift with $140 purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tiredteacher
Site Experience FeedbackAug 25, 2026
I love freebies! They caught my attention and urged me to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julia
Site Experience FeedbackAug 25, 2026
Very pleasant and easy to navigate website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NAshik
Site Experience FeedbackAug 25, 2026
It was a bit slow but I successfully purchased what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackAug 25, 2026
Product layouts were pleasing. Checkout gave me some problems.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
I usually buy from Dillards or Macy’s but direct from EL works for me
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jj
Site Experience FeedbackAug 25, 2026
Best ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JBB
Site Experience FeedbackAug 25, 2026
It was hard to get sale prices to compare with other sites
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7