Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,797 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 7% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,759
Rummy
Site Experience FeedbackAug 2, 2026
Hello, I like the special offers for joining with my email! The discount saved me $20.on the Advanced Night Repair! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
wipapornj72@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay-Kay
Site Experience FeedbackAug 2, 2026
Easy to navigate 🥰EsteeLauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
The website is user friendly but it’s a little slow to load the new page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Really like the website Clean easy to read, products labeled with good detail. Especially like refill options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackAug 2, 2026
For products so expensive, shipping should be free and fast. There is no excuse for basic shipping to be 5-7 business days on something costing me $200. It’s 3.4 ounces of fluid in protective glass. Batteries ship faster.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Denise
Site Experience FeedbackAug 2, 2026
It’s sometimes hard to find a makeup match for my skintone but the skincare works for the most part. It’s not 100% though
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
G
Site Experience FeedbackAug 2, 2026
Ok. Would have liked a description of the product in the samples prior to selecting the product
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Erin
Site Experience FeedbackAug 2, 2026
The site was easy to use.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sal
Site Experience FeedbackAug 2, 2026
Had my lipstick color, nice sample and extra discount so that was nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
It’s easy to use. You discontinued both items. I hope the new products work. Your base was one of the only ones I could use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Iza
Site Experience FeedbackAug 2, 2026
I found everything I needed easily, was able to get a discount and the free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackAug 2, 2026
Good experience overall. Looking for Cleanser and a few options appeared. The video for the Perfectly Clean Multi-Action Creme Cleanser/Moisture Mask was lame.. Didn’t really give any information as to how it applies… a model demo would be helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nesyaaa
Site Experience FeedbackAug 2, 2026
Always a good shopping experience with Estee Lauder!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lafaye
Site Experience FeedbackAug 2, 2026
The site was easy to navigate. I like the incentives to try different products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SGurt
Site Experience FeedbackAug 2, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sue
Site Experience FeedbackAug 2, 2026
good product,love the free shipping
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lori D.
Site Experience FeedbackAug 2, 2026
I liked the experience. Being able to see how to use and what usages it is for is extremely helpful. I wish however that you did not get rid of some of my favorites.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DhulsieAmor
Site Experience FeedbackAug 2, 2026
We love all the skin care products and the free samples were amazing!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KW
Site Experience FeedbackAug 2, 2026
ease and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackAug 2, 2026
Easy peasy experience. Found what I was looking for quickly and checked out in a matter of minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LoveEstee
Site Experience FeedbackAug 2, 2026
Very convenient way to purchase make-up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee Dee
Site Experience FeedbackAug 2, 2026
Need more discounts for loyal customers. Also more samples and mini for travel of diamond products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Elliej
Site Experience FeedbackAug 2, 2026
customer service was great. I needed help settling up account
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lulu
Site Experience FeedbackAug 2, 2026
Web sit if user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jojo84
Post-Delivery FeedbackAug 2, 2026
quick and easy ordering. shipment arrived on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Really love the serum!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jeff
Post-Delivery FeedbackAug 2, 2026
When I received the order which was a birthday gift for my wife, only the samples arrived with the card. I called and told them that the gift that I ordered did not arrive.I had to wait almost a week after her birthday for the order to arrive
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 9
Phyry
Site Experience FeedbackAug 2, 2026
The website is a bit slow
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Extremely Satisfied
Post-Delivery FeedbackAug 2, 2026
I’m enjoying my products, and I’ve already encouraged my friends to try the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Midy
Site Experience FeedbackAug 2, 2026
Easy to use and find free sample and use coupon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FhayesAk
Post-Delivery FeedbackAug 2, 2026
Restock of items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Shawn
Site Experience FeedbackAug 2, 2026
So far so good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Maria
Post-Delivery FeedbackAug 2, 2026
Todo excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lucy
Post-Delivery FeedbackAug 2, 2026
Always use Estee Lauder foundation. Hope it continues to be available. The order did not arrive on schedule. Called customer service and the very helpful represntative had another one sent promptly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Dr. Amy
Site Experience FeedbackAug 2, 2026
Love the original. Please never get rid of it!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
I could not figure out how to order the free sample along with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jayne
Site Experience FeedbackAug 2, 2026
the website is very good, easy to use. Don't change a thing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
el
Site Experience FeedbackAug 2, 2026
love the website, loved the sales, would love more spf options
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 1, 2026
Everything was fine Thank you!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Aisha
Site Experience FeedbackAug 1, 2026
Products were affordable website was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Interaction with website was easy. Nothing bad to comment at this time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will always buy
Site Experience FeedbackAug 1, 2026
I wasn’t able to find the advanced sets I used to buy so I was a little overwhelmed trying to remember but glad you still sell it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snakeoiler
Site Experience FeedbackAug 1, 2026
Laid out well and easy to navigate. Free shipping makes the buying affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christy65
Site Experience FeedbackAug 1, 2026
Easy to buy online and easy to understand product information. I really like the extras that come with ordering online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackAug 1, 2026
Not all the colors are available for the matte foundation typically.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rachel S.
Site Experience FeedbackAug 1, 2026
product is amazing! Dark circles under my eyes disappear after the third time use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Del
Site Experience FeedbackAug 1, 2026
I LOVE ESTE Lauder
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10