Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,799 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 7% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,810
Online Shopper
Post-Delivery FeedbackAug 1, 2026
Everything was fine Thank you!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Aisha
Site Experience FeedbackAug 1, 2026
Products were affordable website was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Interaction with website was easy. Nothing bad to comment at this time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will always buy
Site Experience FeedbackAug 1, 2026
I wasn’t able to find the advanced sets I used to buy so I was a little overwhelmed trying to remember but glad you still sell it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snakeoiler
Site Experience FeedbackAug 1, 2026
Laid out well and easy to navigate. Free shipping makes the buying affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christy65
Site Experience FeedbackAug 1, 2026
Easy to buy online and easy to understand product information. I really like the extras that come with ordering online.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashley
Site Experience FeedbackAug 1, 2026
Not all the colors are available for the matte foundation typically.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rachel S.
Site Experience FeedbackAug 1, 2026
product is amazing! Dark circles under my eyes disappear after the third time use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Del
Site Experience FeedbackAug 1, 2026
I LOVE ESTE Lauder
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Romogirl
Site Experience FeedbackAug 1, 2026
Love Estee Lauder
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautygirl18
Site Experience FeedbackAug 1, 2026
It took a careful search to match my current make up shade. I did see the old shades I wore in the past and made my decision based on past experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrea
Site Experience FeedbackAug 1, 2026
The website was user friendly & easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
always easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ABCP
Site Experience FeedbackAug 1, 2026
My experience with Estee Lauder website has been very nice and helpful.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CJ
Site Experience FeedbackAug 1, 2026
It was good. I was bummed because I added more to my cart to get three free samples but then the free samples were limited to four options instead of eight options, so I removed stuff from my cart to get the samples I wanted.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
hiwine
Site Experience FeedbackAug 1, 2026
Well desgined, and I've been a happy customer for Estee Lauder for more than 20 years.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Mr williams
Site Experience FeedbackAug 1, 2026
love products, tried samples in past
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ellesmithfagan
Site Experience FeedbackAug 1, 2026
Easy Peasy - so nice to be able to find and purchase. Let's see how delivery goes, but I usually have no issues and do not expect any issues this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maple
Site Experience FeedbackAug 1, 2026
No negative opinions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susy
Site Experience FeedbackAug 1, 2026
N/a
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 1, 2026
That you cancel promised gifts after you order. A scam...
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 7
- Customer Support: 3
Janie
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 1, 2026
Email stated offer code BDAYGIFT available but could not get it accepted otherwise my purchase went smoothly and I'm getting my favorite fragrance that I have been using since 1972. And thru the years have tried others in their lineup
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kat
Site Experience FeedbackAug 1, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Mid
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
SWG
Site Experience FeedbackAug 1, 2026
I've loved Estee Lauder products for many years. Their makeup is good quality and I love several of the fragrances. I do wish they had more fragrance gift collections, so I could try out new perfumes! (Like Sephora does) The website is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
km
Site Experience FeedbackAug 1, 2026
Very difficult using rewards
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
jaj
Site Experience FeedbackAug 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 1, 2026
I’m still waiting for my order
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
Unable to use birthday order. I understand being blocked from multiple discount codes, but a birthday offer for a sample product should be exempt! Would cost EL almost nothing yet go a long way in cementing customer relationships.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Robert
Site Experience FeedbackAug 1, 2026
It was all wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ria
Site Experience FeedbackAug 1, 2026
It was easy. ChatGPT told me about the bundle and save option.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Nut
Site Experience FeedbackAug 1, 2026
It is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Longtime User
Site Experience FeedbackAug 1, 2026
Although I have purchased Estee product for 40 years this was my first on-line purchase at the suggestion of my daughter. Password was correct but rejected several times otherwise process was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackAug 1, 2026
Easy to follow
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ross
Site Experience FeedbackAug 1, 2026
Happy to find a fragance that could not find in store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgia girl
Site Experience FeedbackAug 1, 2026
I have used Estee products since my 20s. Love the quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maj
Site Experience FeedbackAug 1, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Niki
Post-Delivery FeedbackAug 1, 2026
Thank you, you’re amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ginnygirl
Site Experience FeedbackAug 1, 2026
Loved it..so easy coming back soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swannie
Site Experience FeedbackJul 31, 2026
Overall interaction with Estee Lauder website is very friendly as a user Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wany
Site Experience FeedbackJul 31, 2026
첫 구매입니다.아마존과 가격을 비교했을 때 여기서 할인코드를 받으니 더 저렴하더라구요. 무료 샘플도 받고 혜택이 훨씬 많네요.늘 공식홈페이지에서 구매해야겠습니다.감사합니다.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MariAnn
Site Experience FeedbackJul 31, 2026
I have been pleased with the quick response and efficiency of the sight. It is easy to use and gets products to me ASAP.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eroyle
Site Experience FeedbackJul 31, 2026
Colors are very visible-so important in makeup purchases. Free samples of products also great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kitty
Site Experience FeedbackJul 31, 2026
Efficient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJul 31, 2026
I had a good experience but the website sometimes glitches. I also was trying to find Nia Long favorites and it wasn’t available like it didn’t exist.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Clsykatt
Site Experience FeedbackJul 31, 2026
I couldn’t figure out how to claim free samples to try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna
Site Experience FeedbackJul 31, 2026
Overwhelming number of products and choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJul 31, 2026
Pretty easy experience, love the stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuki
Site Experience FeedbackJul 31, 2026
my experience with the website was good. The site was visually appealing and easy to navigate, and I was able to find the products I was looking for without much difficulty. The product descriptions and images were helpful in making purchasing decisions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10