Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,820 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 84% |
 Neutral | 9% | 7% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,915
Ann
Post-Delivery FeedbackJul 29, 2026
I bought the SPF gel and was very pleased. It's very light, non-sticky, odorless, and absolutely fantastic.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 10
Norm
Site Experience FeedbackJul 29, 2026
i have always been satisfied with my orders i love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackJul 29, 2026
The website is easy to navigate. However, sometimes it lags and it takes longer to get to product information. But thankfully I’m always able to check out. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJul 29, 2026
The website is easy to navigate. Detailed information and good pictures to help with choosing products. Easy check-out experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mayflower
Site Experience FeedbackJul 29, 2026
I like estee lauder products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estela
Site Experience FeedbackJul 29, 2026
Took a while to load
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJul 29, 2026
Its very good and easy and very convienent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sgs
Site Experience FeedbackJul 29, 2026
Website is easy and helpful especially trying the foundation with the camera
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
B
Site Experience FeedbackJul 29, 2026
The website was very easy to use. The ability to try the lip colors on was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim, a 50 year loyal customer
Site Experience FeedbackJul 29, 2026
The Estée Lauder website is a great way to purchase your favorite products. They offer discounts you won’t see in a traditional retail store. I like having the option to shop directly from the brand. It’s easy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Súper cómodo hacer las compras en línea muy buena atención
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robbie
Site Experience FeedbackJul 29, 2026
I love this company and this website is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MA
Site Experience FeedbackJul 29, 2026
Easy checkout. Free shipping is great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Applegrapes
Site Experience FeedbackJul 29, 2026
Very nice product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lb
Site Experience FeedbackJul 29, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skinsaver
Site Experience FeedbackJul 29, 2026
User friendly, search button was helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJR419
Site Experience FeedbackJul 29, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MONICA
Site Experience FeedbackJul 29, 2026
I LOVE THE CHOICES OF SAMPLES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie
Site Experience FeedbackJul 29, 2026
I love estate lauder
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 29, 2026
The website is slow. It takes too long to sign in and takes too long to go from one page to another. I rather order my estee lauder products from amazon. It's faster and less time consuming. Would like the prices to be less. In times like this everything is too expensive.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Dre
Site Experience FeedbackJul 29, 2026
Easy to purchase what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avis
Site Experience FeedbackJul 29, 2026
I have used Estee Lauder products for many years. No other product seems to keep my face in excellent condition. At 86 years old, people complement me on how great my face looks for my age. I use Advanced night repair nightly and also your Day Wear moisturizer daily. You had the most lasting liquid lipstick of major companies, but,unfortunately, it has been taken off the market for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pj
Site Experience FeedbackJul 29, 2026
I have used Este for a very long time. Thank you for the high standards through the years
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tareks
Site Experience FeedbackJul 29, 2026
Please keep more Ofer and gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sugar Land
Site Experience FeedbackJul 29, 2026
Easy to use and love special offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kay F
Post-Delivery FeedbackJul 29, 2026
Luxurious, effective, reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
T
Site Experience FeedbackJul 29, 2026
Easy to use and arrives quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyce
Site Experience FeedbackJul 29, 2026
Okay
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sheila
Site Experience FeedbackJul 29, 2026
Works great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TL
Site Experience FeedbackJul 29, 2026
Ease of use when purchasing
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
I would like the option to choose free samples to be a little clearer. Ike, if I need to spend more on purchase to get samples or not, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
The discounts are great and shipping is fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamela
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rose
Site Experience FeedbackJul 29, 2026
Love Estee Lauder, website is super easy and I get free gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Granny B
Site Experience FeedbackJul 29, 2026
Good experience in online ordering. Could not find product in right color at local department store. Checkout easy and efficient. Love the free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Site Experience FeedbackJul 29, 2026
I have used EL for at least 25+ years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJul 29, 2026
I had no problem in finding and purchasing the product I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJul 29, 2026
Found product via instagram
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackJul 29, 2026
Overall had a great experience, the value of the two products purchased is so worth it and since it was my first time ordering, I received a 15% discount which made things even better. Will definitely start shopping directly from the website instead of third party vendors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PJ
Site Experience FeedbackJul 29, 2026
Overall,easy. It would be nice to have serums, eye creams, etc grouped together for comparison.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mary B
Site Experience FeedbackJul 29, 2026
Fairly easy to use. Product is outstanding. Price is a bit expensive but the quality of the product keeps me coming back. Smells great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJul 29, 2026
High quality products. Nice experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ycookie
Site Experience FeedbackJul 29, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nata
Site Experience FeedbackJul 28, 2026
Easy and clear user interface and functionality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
min
Site Experience FeedbackJul 28, 2026
very clear and detailed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoory
Post-Delivery FeedbackJul 28, 2026
I am very old customer of Estee Lauder and new at web site . I love the web order more than shopping at store, because more accurate and correct information and more availability .I strongly recomended to my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
nth
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Anna
Site Experience FeedbackJul 28, 2026
Came online for foundation , saw lipstick deal, went for it. Like free samples to try new products for future choices
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Globetrekker
Site Experience FeedbackJul 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJul 28, 2026
My sister loves the perfume and I'll be giving it as a gift. Glad that perfume is available and checking out is very hassle free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10