Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,807 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 84% |
 Neutral | 9% | 7% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,880
Lichita
Site Experience FeedbackJul 30, 2026
Very cool exoerience and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I love all my purchases the program always works out for me...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kitts
Site Experience FeedbackJul 30, 2026
I love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJul 30, 2026
I love all their products! I always love the travel sizes and free samples to allow me to try new products without worrying.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elena
Site Experience FeedbackJul 30, 2026
I like
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Babydoll
Site Experience FeedbackJul 30, 2026
I am leaving the site with what I came for ⭐⭐⭐⭐⭐
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ
Site Experience FeedbackJul 30, 2026
Always love their face wash!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ketty
Site Experience FeedbackJul 30, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luana
Site Experience FeedbackJul 30, 2026
I live in Maui so they often are out of stock. Ordering online works great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audie
Site Experience FeedbackJul 30, 2026
Site is so easy to to navigate and very prompt
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aly
Site Experience FeedbackJul 30, 2026
Is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mcitty
Site Experience FeedbackJul 30, 2026
The reason I scored you low on selection is because you no longer offer White Linen body creme. I had been using the perfume and body creme for over 35 years. When you took it away, it was very sad. It is safe to say others feel the same way.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Patty
Post-Delivery FeedbackJul 30, 2026
The products are amazing, I love them. I would recommend these products to anyone who likes quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lena Love
Site Experience FeedbackJul 30, 2026
I absolutely love the site and the info given especially the steps on how to apply products very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackJul 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mammaw
Site Experience FeedbackJul 30, 2026
Very please with website. Easy to find my foundation and color. Check out was easy also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kat
Site Experience FeedbackJul 30, 2026
good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackJul 30, 2026
Friendly website. Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina10
Site Experience FeedbackJul 30, 2026
I was able to find my favorite products easily, add them to the cart and check out was seamless.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Hli
Site Experience FeedbackJul 30, 2026
I have been doing good exploring nothing bad yet
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Carolyn
Site Experience FeedbackJul 30, 2026
Easy once I joined loyalty club. I have used Estée Lauder products for 50 years, I also own stock in the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cheri
Site Experience FeedbackJul 30, 2026
Knew what I was looking for and found it quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tristan
Site Experience FeedbackJul 30, 2026
I was happy to find a discount code for the site and bought my favorite serum, used for 30 years. I liked getting a sample too. I would like to be able to try on all lipsticks and lip colors for moisture too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Easy to order on line. Get points. Great quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Di
Site Experience FeedbackJul 30, 2026
I was disappointed that the item I was originally shopping for was soldout. Found a similar product to try that has a higher spf. Hopefully I like it. The reviews I read were favorable for someone of my age.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyful
Site Experience FeedbackJul 30, 2026
I love the products! I have allergies and they don’t cause me a problem. I used to sell Estee Lauder. Have worn for 50 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ei
Site Experience FeedbackJul 30, 2026
I went to get the bonus on the Nordstrom’s page and it was much harder to maneuver through their website so it was such a delight using Estée Lauder’s website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Foxy
Site Experience FeedbackJul 30, 2026
great sitr
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nunu
Site Experience FeedbackJul 30, 2026
Very easy to understand and was easy to manuver to the various areas I was interested in!! Got great buys in the sell now section/deals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 30, 2026
I love this make up. The coverage is perfect and always makes me face feel amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackJul 30, 2026
It was easy and simple to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackJul 30, 2026
Good design, easy to search for products and easy checkout experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Post-Delivery FeedbackJul 29, 2026
I bought the SPF gel and was very pleased. It's very light, non-sticky, odorless, and absolutely fantastic.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 10
Norm
Site Experience FeedbackJul 29, 2026
i have always been satisfied with my orders i love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackJul 29, 2026
The website is easy to navigate. However, sometimes it lags and it takes longer to get to product information. But thankfully I’m always able to check out. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJul 29, 2026
The website is easy to navigate. Detailed information and good pictures to help with choosing products. Easy check-out experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mayflower
Site Experience FeedbackJul 29, 2026
I like estee lauder products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estela
Site Experience FeedbackJul 29, 2026
Took a while to load
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJul 29, 2026
Its very good and easy and very convienent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sgs
Site Experience FeedbackJul 29, 2026
Website is easy and helpful especially trying the foundation with the camera
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
B
Site Experience FeedbackJul 29, 2026
The website was very easy to use. The ability to try the lip colors on was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim, a 50 year loyal customer
Site Experience FeedbackJul 29, 2026
The Estée Lauder website is a great way to purchase your favorite products. They offer discounts you won’t see in a traditional retail store. I like having the option to shop directly from the brand. It’s easy!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 29, 2026
Súper cómodo hacer las compras en línea muy buena atención
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robbie
Site Experience FeedbackJul 29, 2026
I love this company and this website is excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MA
Site Experience FeedbackJul 29, 2026
Easy checkout. Free shipping is great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Applegrapes
Site Experience FeedbackJul 29, 2026
Very nice product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lb
Site Experience FeedbackJul 29, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skinsaver
Site Experience FeedbackJul 29, 2026
User friendly, search button was helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJR419
Site Experience FeedbackJul 29, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MONICA
Site Experience FeedbackJul 29, 2026
I LOVE THE CHOICES OF SAMPLES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10