Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,837 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 84% |
 Neutral | 9% | 7% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,960
Online Shopper
Post-Delivery FeedbackJul 25, 2026
They said that you get three large sample products with your purchase and I only got one large sample with two small extremely small samples
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 6
- Customer Support: 6
Beauty Lover
Site Experience FeedbackJul 25, 2026
Site was very easy to navigate and details for each product very informative.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady Hamilton
Post-Delivery FeedbackJul 25, 2026
Congratulations on 80 years of Excellence in Beauty! I love, love, and love your collection of beauty products! Women continue to grow throughout each year with beauty each day. Thank you for having products in stock. Thank you for your educational services for our beauty products. Perfect packaging! Perfect delivery! I will continue to enjoy receiving my Beautiful Beauty products in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
easy to navigate app; easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Courtney
Site Experience FeedbackJul 25, 2026
User Friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jump
Site Experience FeedbackJul 25, 2026
I knew what I was looking for and found it. My only problem is that they list ingredients that I have no idea about and I must just assume that they know what they are talking about.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DHG
Site Experience FeedbackJul 25, 2026
Other than a bit slow on the refresh rate, it's a lovely website.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nurse lady
Site Experience FeedbackJul 25, 2026
Good but never received the product when I ordered in December
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackJul 25, 2026
Great easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 25, 2026
I received a beautiful birthday gift from Este Lauder. A nice lip liner, lipstick, eye cream.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Steph
Site Experience FeedbackJul 25, 2026
Straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJul 25, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
girl
Post-Delivery FeedbackJul 25, 2026
I have been pleased with all of the skincare products I have purchased along with the makeup over the past year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lola
Site Experience FeedbackJul 25, 2026
Very pleasant and welcoming shopping experience. Will be sopping here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fashionista
Site Experience FeedbackJul 25, 2026
Convenient and easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Post-Delivery FeedbackJul 25, 2026
Ordering was easy and delivered within 7 days. Excellent, I will continue to order with this company. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Maria
Site Experience FeedbackJul 25, 2026
Ease in ordering online. Plus earning points and trying new items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lmrso
Site Experience FeedbackJul 25, 2026
I have become more loyal to buying directly from the Estée Lauder website because of the excellent rewards program.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJul 25, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RMO
Site Experience FeedbackJul 25, 2026
PLEASED WITH DISCOUNT CODE AND FREE SAMPLES
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nita
Site Experience FeedbackJul 25, 2026
Easy to navigate and complete transaction.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yen
Post-Delivery FeedbackJul 25, 2026
I love Estée Lauder skincare, especially their Advanced Night Repair line but is seriously pricey. I actually buy their promo packs that come with a freebie, and it is such a good deal. Honestly, I'm really hoping they release more of their new products in travel sizes or put them in promo sets. It is way better to test things out first before dropping major cash on the full size!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 9
Maggie
Site Experience FeedbackJul 25, 2026
I am so VERY happy that Estée Lauder is bringing back my youthful appearance ! And with my daily use of their wonderful products, especially Night Repair Serum, I am starting to look and feel FABULOUS ! I love you Estée Lauder ! Maggie❤️
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dani
Site Experience FeedbackJul 25, 2026
Good, but expensive
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
pinky
Post-Delivery FeedbackJul 25, 2026
Its just expensive , i want to buy magnolia but its so expensive . This was in my reach so i bought it and i appericiate that you guys made this pack of 3 in such a good price .
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Trish
Post-Delivery FeedbackJul 25, 2026
I never have a problem ordering my makeup from Estée Lauder. I would recommend ordering it to everyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pat
Site Experience FeedbackJul 25, 2026
The web site is very easy to use. I love the special offers offered periodically.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacey
Site Experience FeedbackJul 25, 2026
Color choosing assistance helpful
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
Its amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monique
Site Experience FeedbackJul 25, 2026
I see a beautiful difference in my skin since using the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
Very satisfying with the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FaithandDevOps
Site Experience FeedbackJul 24, 2026
The item that I was looking for was easy to find. I love the free samples offer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Can
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJul 24, 2026
It would be helpful if you could recommend lip liner colors for lipstick colors
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackJul 24, 2026
Overall experience is good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nefretre
Site Experience FeedbackJul 24, 2026
Always have been pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ane
Site Experience FeedbackJul 24, 2026
Easy to biy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
RB
Site Experience FeedbackJul 24, 2026
I couldn't remember my password so I had to change it
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Mikki
Site Experience FeedbackJul 24, 2026
Loved the “try on” feature for the lipstick. Easy and accurate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJul 24, 2026
Everything went well
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
Your first page was too shiny.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Annie
Site Experience FeedbackJul 24, 2026
I am 86 years old. This is the perfect makeup for aging skin. I receive many compliments and feel very natural wearing this makeup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sher
Site Experience FeedbackJul 24, 2026
Great experience. I love the offer of the color samples on foundation. I have used Estee Lauder for years and always shop through Macy's. This has been a better experience due to the offer of color samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yaya
Site Experience FeedbackJul 24, 2026
I love their bath powders.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lulu
Site Experience FeedbackJul 24, 2026
It was easy for me this time, since I am not good with on line purchases. My daughter is the one who does it for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautiful
Site Experience FeedbackJul 24, 2026
Overall experience was great, the samples really were a nice added feature. I love the Beautiful fragrance and I was able to sample the new one. That is exciting.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mae Mae
Site Experience FeedbackJul 24, 2026
Always happy to shop online with ESTÉE LAUDER! Check out is super easy. Special orders are always fun!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
n/a
Site Experience FeedbackJul 24, 2026
I used Estee lauder products for years in my 20s-30s; I then decided to change my focus of makeup (looking good) versus skincare with Estee Lauder. What a huge mistake, remarkable makeup is unnecessary with Estee Lauder skincare.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eh
Site Experience FeedbackJul 24, 2026
Sign up sucked
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
PM
Site Experience FeedbackJul 24, 2026
Easy to find the products and also check out. Especially 15% discount. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10