Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,562 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 7% | 7% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,107
Eva Liang
Site Experience FeedbackSep 30, 2026
Easy to find what’s l want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dub
Site Experience FeedbackSep 30, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estée customer
Site Experience FeedbackSep 30, 2026
Good, easy flow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diane
Site Experience FeedbackSep 30, 2026
Easy to navigate and make purchase, good promotions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackSep 30, 2026
I like estee lauder products because it makes my skin soft and moisturized.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Lee
Site Experience FeedbackSep 30, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackSep 30, 2026
I love the free samples and gifts. Makes it worth purchasing more at once. I will continue to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denise
Site Experience FeedbackSep 30, 2026
I was unable to find the gift wrap option. I usually always get my order gift wrapped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robg
Site Experience FeedbackSep 30, 2026
Easy to apply discount codes.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackSep 30, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manda
Site Experience FeedbackSep 30, 2026
I love the foaming cleanser! Love the free gift promotion. Because of this I go through the Estee site instead of other retailers for my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LJ
Site Experience FeedbackSep 30, 2026
I hope you can offer members more exclusive discounts and complimentary gifts. Sometimes, other retailers offer more attractive prices than the official website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elaine
Site Experience FeedbackSep 30, 2026
very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 30, 2026
I am happy I kind what I was looking for and most likely I will reorder in the future.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Charlene
Site Experience FeedbackSep 30, 2026
I knew what I was shopping for. I have never tried the new formulated double wear foundation. I am glad we can purchase samples before we can purchase the full size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maymell
Site Experience FeedbackSep 30, 2026
I’ve ordered many times and been extremely satisfied with all of the products especially the quality. I’ve had several questions about shipping or returns. Customer service has been excellent and solved my problem right away. I would recommend this website to anybody.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kira
Site Experience FeedbackSep 30, 2026
Very good！！
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lien
Site Experience FeedbackSep 30, 2026
Easy to follow
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Natali
Site Experience FeedbackSep 30, 2026
highly recommended, the best products ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beauty Gal
Site Experience FeedbackSep 30, 2026
I loved all the incentives and sample products included!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mhenk
Site Experience FeedbackSep 30, 2026
I knew what I needed and went directly there from the home page. Super simple and easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackSep 30, 2026
Love your product but please remove the red dye
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Marie
Site Experience FeedbackSep 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kholla
Site Experience FeedbackSep 30, 2026
Slow to load might be my internet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lali
Site Experience FeedbackSep 30, 2026
Love complements
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Lollipop
Site Experience FeedbackSep 30, 2026
Online order was good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
VT
Site Experience FeedbackSep 30, 2026
Overall it was good. Maybe more details on the product as to what type of skin benefits the most from the product. For example, damaged skin barrier, mature skin, age spots, and how long to achieve the maximum benefit after starting use and how often, twice a day, once a day, etc.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kt
Site Experience FeedbackSep 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 30, 2026
I found it easy tremendously easy to use. I loved that you prompted me for the free gifts and I didn't have hunt, search or remember them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laia
Site Experience FeedbackSep 30, 2026
It's my first time buying directly from Estee Lauder and my experience was great, I didn't know it was so easy that's why I used to buy products from Macys and other stores, I would definitely buy here again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hope
Site Experience FeedbackSep 30, 2026
Found my product quickly and was able to complete my transaction with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackSep 30, 2026
Love their products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LD
Site Experience FeedbackSep 30, 2026
Seamless experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beca2121
Site Experience FeedbackSep 30, 2026
Very easy to navigate and find items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia
Site Experience FeedbackSep 30, 2026
The event information is not detailed enough.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dawn
Site Experience FeedbackSep 30, 2026
Very well. If I could change anything it would be the variety of products that popped up to choose from without doing a search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gail
Site Experience FeedbackSep 30, 2026
Good, found all I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 30, 2026
I live how easy to pick a shade and samples of other foundation to try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachel
Site Experience FeedbackSep 30, 2026
The site was easy to use, and I decided to make a purchase because they offered a 15% discount for first-time sign-ups.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ama da
Site Experience FeedbackSep 30, 2026
I am happy that I can still get last chance the whole original formula because I do not like the new formula.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nope
Site Experience FeedbackSep 30, 2026
Nope
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cs123
Site Experience FeedbackSep 30, 2026
Easy to find what I wanted. Happy with the free gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackSep 30, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VV
Site Experience FeedbackSep 30, 2026
I absolutely love Estée Lauder products! I keep coming back to the brand because the quality is consistently amazing. Their products have become part of my everyday beauty routine, and I can always count on them to perform well and feel luxurious. I’ve tried different brands over the years, but Estée Lauder continues to be one of my favorites. Definitely worth it for the quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Di
Site Experience FeedbackSep 30, 2026
Love Este Lauder Re nutritive foundation❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackSep 30, 2026
Quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moyomama
Site Experience FeedbackSep 30, 2026
No complaints, easy navigation
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chele
Site Experience FeedbackSep 30, 2026
All went smooth
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Daisy
Site Experience FeedbackSep 30, 2026
It’s very convenient to order online and I love the free gift products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackSep 30, 2026
Love the item choice, thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9