Estée Lauder Reviews - 3,802 Post-Delivery Reviews - 9.2/10
Estée Lauder Rating
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2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 10% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,553
Online Shopper
Site Experience FeedbackJun 23, 2026
overall good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sweets
Site Experience FeedbackJun 23, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Site Experience FeedbackJun 23, 2026
Came to order perfume from the site instead of risking an Amazon purchase. Was happy to see there were free offers and complimentary items to add to my purchase! I’ll be coming back to this site for my perfume purchases from now on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJ
Site Experience FeedbackJun 23, 2026
It was good overall. But I do think it was little deceptive in that accepting the 15% off meant losing the gift bag.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ms E
Site Experience FeedbackJun 23, 2026
awesome dals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phoenix
Site Experience FeedbackJun 23, 2026
I love Estée Lauder, this product help me reduce spot dark and light skin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Frustrated
Site Experience FeedbackJun 23, 2026
Love the products! Major problems with checking out!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Belkis
Site Experience FeedbackJun 23, 2026
Excellent and very easy to find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJun 23, 2026
A great variety of products, navigation on website is excellent, fast and easy to read, had an amazing experience shopping today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cindy
Site Experience FeedbackJun 23, 2026
I have been using Double wear makeup for years trying to get use to the new one Ordered things many times from website works well Ty to order when there is a gift
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patti
Site Experience FeedbackJun 23, 2026
me and the website did fine today....thanks for asking~~~
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shantu
Site Experience FeedbackJun 23, 2026
Enjoy special gift offers and quality of the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marina
Site Experience FeedbackJun 23, 2026
Everything goes smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JW
Site Experience FeedbackJun 23, 2026
Good shopping experience for quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cle
Site Experience FeedbackJun 23, 2026
Cle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Len G.
Site Experience FeedbackJun 23, 2026
Love this product. I’ve been using these skin care since I was in my early twenties, I’m 60 years old now and still these products have been my best friend. Lots of women younger than me asking me for my secret to having a younger looking skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackJun 23, 2026
Quick and easy. I was looking to buy powder and wanted free gift with purchase. .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackJun 23, 2026
I wish the photos of the gifts had what each gift contained
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zhuoxuan
Site Experience FeedbackJun 23, 2026
all goods!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Elizabeth
Site Experience FeedbackJun 23, 2026
Is good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dena
Site Experience FeedbackJun 23, 2026
It was good. No problems.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Maxi
Site Experience FeedbackJun 23, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackJun 23, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lele
Site Experience FeedbackJun 23, 2026
It’s not very easy to use this website to order products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Junebug
Site Experience FeedbackJun 23, 2026
It was easy to find what I wanted and receive discounts was appreciated. Easy check out too.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Parisa
Site Experience FeedbackJun 23, 2026
very easy and customer friendly. I love the sample offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Seashell
Site Experience FeedbackJun 23, 2026
I’m trying to take care of my skin and I feel Estée Lauder is a tried and true program for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ceme
Site Experience FeedbackJun 23, 2026
Overall great experience!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
The website was fairly easy to use. I was excited about the free samples and the free gift. I will probably order online again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristen
Site Experience FeedbackJun 23, 2026
Your 58 shade foundation is cool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tricia
Site Experience FeedbackJun 23, 2026
I have been using Estée Lauder products since college (over 50 years) but have difficulty purchasing in the department stores and I'm disappointed when my regular products are discontinued
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 4
Lulu B
Site Experience FeedbackJun 23, 2026
I love the foundation, that is the best I have worn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1st time user
Site Experience FeedbackJun 23, 2026
I think it was very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yadira
Site Experience FeedbackJun 23, 2026
Súper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy
Site Experience FeedbackJun 23, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gemma
Site Experience FeedbackJun 23, 2026
Is good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
KK
Site Experience FeedbackJun 23, 2026
Overall positive experience. The eyecreme I normally buy in store (Ulta) always seem to be out of stock and my favorite Nordstrom location near me has closed, so buying online today directly from Estée Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carme
Site Experience FeedbackJun 23, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
latte
Site Experience FeedbackJun 23, 2026
very good thanks for the promo code that's actually very useful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ann
Site Experience FeedbackJun 23, 2026
Website is organized and easy to use. I can count on best price and gifts on the site. Also appreciate that I can have the items gift wrapped, even for myself. Makes me feel so special
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackJun 23, 2026
Purchasing was easy and the website was pretty easy to maneuver. There was some glitches as I filled out information. When I was typing, there were a couple instances my cursor ended up in another box while typing which probably has to do with the website uploading.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JGS
Site Experience FeedbackJun 23, 2026
I easily found what I was looking for and the code that I needed to use for the gift was clear, too.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 23, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maria
Site Experience FeedbackJun 23, 2026
Searched what products I was out of and website came right up. Thrilled with my purchase as mostly a set.Save money by purchasing in a set .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Max
Site Experience FeedbackJun 23, 2026
No verey user friendly, but okay.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Claire
Site Experience FeedbackJun 23, 2026
Excellent shopping experience. The website is user-friendly, products are easy to find, and checkout was fast and hassle-free. I will definitely shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ollie
Site Experience FeedbackJun 23, 2026
I had a little trouble with adding the discount on to my subtotal. But it worked out well. Otherwise everything was easy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
dandan chen
Site Experience FeedbackJun 23, 2026
oliver2016dan@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chivis
Site Experience FeedbackJun 23, 2026
It was good at first it was kind of tricky but after all everything was done good and i purchased what i need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10