Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,787 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 7% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,712
Lily
Site Experience FeedbackAug 4, 2026
I never am able to select the smokes I’m due. It is frustrating because I probably would not order if I can’t try products.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Dixie
Site Experience FeedbackAug 4, 2026
Everything went well, but I was a little confused and wasted some time trying to figure out how to get the free gifts I was entitled to. I finally gave up on the gifts and was pleasantly surprised when the opportunity presented itself as I was finalizing mpurchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 4, 2026
I love Estée Lauder products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ricardo Araujo
Site Experience FeedbackAug 4, 2026
Awesome brand and the website is very easy to use. I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lene811
Site Experience FeedbackAug 4, 2026
I had a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rene
Site Experience FeedbackAug 4, 2026
I wish that there was a way to order trial sizes of more products, particularly foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cassie
Site Experience FeedbackAug 4, 2026
It was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
SK in KC
Site Experience FeedbackAug 4, 2026
Love ALL your products!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pats
Site Experience FeedbackAug 4, 2026
it was ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Excellent
Site Experience FeedbackAug 4, 2026
Excellent! No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 4, 2026
It was easy. Thank you. Well done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gayle
Site Experience FeedbackAug 4, 2026
Everything has gone well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bubbie
Site Experience FeedbackAug 4, 2026
Everything was good! No complaints
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
It was great. I wish you had more options of skincare sets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EM
Site Experience FeedbackAug 4, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fancy in GR, Michigan
Site Experience FeedbackAug 4, 2026
One of the offers I took advantage of was 2 samples of the Double Wear foundation for $15. This Is such a great offer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackAug 4, 2026
The website is slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Love Estée Lauder. Used it for years through Sephora or ulta.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackAug 4, 2026
Had no problems with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
doglover
Site Experience FeedbackAug 4, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackAug 4, 2026
The eyeliner is the only one that doesn't slide off my face. I love all the products I've tried.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
I love Doublewear Foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Everything was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JCG
Site Experience FeedbackAug 4, 2026
Par for the course fir online vendors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dee
Site Experience FeedbackAug 4, 2026
Slow. But my connections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JulieBeth
Site Experience FeedbackAug 4, 2026
The website was easy to navigate and it was easy to find the color I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brooklyn
Post-Delivery FeedbackAug 4, 2026
Great second experience. Can I qualify to test products?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
always good, and always recommend to others
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackAug 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LE
Site Experience FeedbackAug 4, 2026
Pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Purchase today
Site Experience FeedbackAug 4, 2026
Easy to sign up and use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HUMMINGBIRD
Site Experience FeedbackAug 4, 2026
A discount was promised but not delivered. Very annoying.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Mature Mom
Site Experience FeedbackAug 4, 2026
Processing order was no problem, I usually purchase my Estee Lauder products from Macy's but the product I ordered is no longer carried by Macy's and I believe it is being discontinued so I bought 2
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Yelaine nunez
Site Experience FeedbackAug 4, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Line
Site Experience FeedbackAug 4, 2026
So easy for me to purchase. Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NatH0720
Site Experience FeedbackAug 4, 2026
My experience was great, the site is very easy to navigate and complex.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nyree
Site Experience FeedbackAug 4, 2026
So far good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cindy
Site Experience FeedbackAug 4, 2026
Have used Estee foundation for years, passed down from my Mother - great coverage - user friendly for sensitive skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stella
Site Experience FeedbackAug 4, 2026
It was ok I will like to find Cinnabar in all the free shops
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Always enjoy this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
The experience was good. I have shopped a few times with online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cali EL Lover
Site Experience FeedbackAug 3, 2026
The app doesn't seem too optimized for iPhone. Words overlap, find it not obvious to scroll while in check out. Prices are high. Getting a little out of my range. Have started looking for more affordable alternatives.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nellie
Site Experience FeedbackAug 3, 2026
I got confused on finding the free gift but it just showed up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Giselle
Site Experience FeedbackAug 3, 2026
It was easy to use and clear information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maelo
Site Experience FeedbackAug 3, 2026
I know this brand many years ago and I really love it. But now, I'm using the new skin care program Advance Night repair and I love it !!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 3, 2026
website is confusing to me. the order said I could choose one gift but I couldn't find the code without first signing in and some additional effort.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ldpaws
Post-Delivery FeedbackAug 3, 2026
Products were in stock, better selection and explanation than going to a store to purchase it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A