Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,789 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 9% | 7% |
 Negative | 8% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,699
Mary
Post-Delivery FeedbackAug 5, 2026
Excellent
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sha
Site Experience FeedbackAug 5, 2026
The site is very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackAug 5, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Had to scroll a while to find correct shade of foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shireen
Site Experience FeedbackAug 5, 2026
So far I’m Enjoying it
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Melanie E.
Site Experience FeedbackAug 5, 2026
It was pretty easy. I just had to find out where on the actual containers (jars) EL showed thier volume content to see if I was ordering the right size. That was kind of tricky.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
desertgma
Post-Delivery FeedbackAug 5, 2026
my go to fragrance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dani
Site Experience FeedbackAug 5, 2026
Easy to locate products. I was happy to see my foundation colors were still available but I am very disappointed that they have discontinued their eye color singles. Currently, there is not one pallet available where I would use all of the colors so I would be wasting my money. Other people that I have spoken to have expressed the same sentiment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackAug 5, 2026
Checking out was difficult
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
leglbt3
Site Experience FeedbackAug 5, 2026
I was a little confused picking the 3 free samples because 2 were auto added to the cart and I want sure how to unselect them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna q
Post-Delivery FeedbackAug 5, 2026
I answered this before and I was requesting for samples of the night repair so I can give out to friends and family that complimented me and wanted to try it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Christy
Site Experience FeedbackAug 5, 2026
I love Estee, their products are the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BreaRae
Site Experience FeedbackAug 5, 2026
I like it
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackAug 5, 2026
Ease of access. Love the freebies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tortuguita
Site Experience FeedbackAug 5, 2026
It’s so easy,
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
easy to navigate and find a product, the selection to search and shopping cart are too close together and it took several attempts to select the search selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ in OK
Post-Delivery FeedbackAug 5, 2026
Cinnabar has been my favorite Estee fragrance for over 35 years, but it breaks my heart that only cologne is available in that fragrance now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 5, 2026
i love estee lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LeanneKay
Post-Delivery FeedbackAug 5, 2026
I’m not ready to quit yet but I see no significant changes but considering the overall great reviews of the products, I plan to continue and add other products.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Love Estee Lauder products. I have sensitive skin and every time I try a new product I regret the experience. Estee Lauder is the best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
GK
Site Experience FeedbackAug 5, 2026
It has been really good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Too expensive
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Kokis
Site Experience FeedbackAug 5, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Happiest tradition
Site Experience FeedbackAug 5, 2026
My grandmother loved Estee, years ago I worked a counter for estee. I will always be a double wear girl.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackAug 5, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sandy
Site Experience FeedbackAug 5, 2026
Was happy to place online order since I am not able to go personally to store.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I was promised SEVERAL SAMPLES but only got one (1) so sad! Elaborat packaging :)
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Iram
Site Experience FeedbackAug 5, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nene
Post-Delivery FeedbackAug 5, 2026
Extra charge at pick up facility.
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 5
Online Shopper
Site Experience FeedbackAug 5, 2026
Product is great. Little difficult to track down the exact product I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Got what I needed conveniently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 5, 2026
Convenient and customer friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gingo
Site Experience FeedbackAug 5, 2026
Easy to navigate, great!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Cindy
Site Experience FeedbackAug 5, 2026
I have loved and used Estée Lauder for over 30 years. I travel all over the world and still come home to my favorite products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Karry Kare
Site Experience FeedbackAug 5, 2026
It was a little unclear how I would get my free gift since I purchased enough products to qualify for the free item. Other than that this is a very well designed website...I work in website and marketing design so good job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackAug 5, 2026
Great experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tina
Site Experience FeedbackAug 5, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy T
Site Experience FeedbackAug 5, 2026
I love these products! I’ve been using Estée Lauder since I was in my 20’s. I’m always happy with all my purchases.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackAug 5, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
I usually by a larger size toner, but I couldn't see that this was available.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pepc
Post-Delivery FeedbackAug 5, 2026
I love this product and all the other products I have tried with this company . I started off with free samples and had to become a customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cari E.
Site Experience FeedbackAug 5, 2026
Love their products, I've seen great results with night care line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Forlyn
Site Experience FeedbackAug 5, 2026
Great coverage foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LYNN
Site Experience FeedbackAug 5, 2026
I HAD NO ISSUES AT ALL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AM
Site Experience FeedbackAug 5, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 5, 2026
Its good but not that much great experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 5, 2026
easy to use, check out efficient - no troubles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lily
Site Experience FeedbackAug 4, 2026
I never am able to select the smokes I’m due. It is frustrating because I probably would not order if I can’t try products.
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Dixie
Site Experience FeedbackAug 4, 2026
Everything went well, but I was a little confused and wasted some time trying to figure out how to get the free gifts I was entitled to. I finally gave up on the gifts and was pleasantly surprised when the opportunity presented itself as I was finalizing mpurchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 4, 2026
I love Estée Lauder products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10