Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,564 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 7% | 7% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,206
M
Site Experience FeedbackOct 1, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Beat
Site Experience FeedbackOct 1, 2026
I came to buy cleanser and it was on sale! Trying a new fragrance. Gift, too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Free stuff
Site Experience FeedbackOct 1, 2026
Love that there are samples offered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
toni
Site Experience FeedbackOct 1, 2026
love these products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yun
Site Experience FeedbackOct 1, 2026
yunxu0724 @gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandra
Site Experience FeedbackOct 1, 2026
No problems!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Newhappycustomer
Site Experience FeedbackOct 1, 2026
Clean product look and very happy to receive a free gift for a product I love. Website was a bit slow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Raymond
Site Experience FeedbackOct 1, 2026
My service is slow otherwise everything was pretty smooth.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SCC
Site Experience FeedbackOct 1, 2026
Long time wearer of Spellbound. Glad you still make this lovely scent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shantu
Site Experience FeedbackOct 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita
Site Experience FeedbackOct 1, 2026
Estee Lauder is the best quality cosmetic i ever used. I am always happy to order new items! I prefer that everything (purchace and gifts) is shipped in one box.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlotte
Site Experience FeedbackOct 1, 2026
My interaction is satisfied.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Verity
Site Experience FeedbackOct 1, 2026
The checkout is rather annoying. Too much insistence on password usage.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bugsy
Site Experience FeedbackOct 1, 2026
i always shop with on their website, never any problems finding products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grandma
Site Experience FeedbackOct 1, 2026
I'm so happy that I can buy it at a good price when I really need it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Maru
Site Experience FeedbackOct 1, 2026
Wonderful service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobbi
Site Experience FeedbackOct 1, 2026
The website is good. I buy for misled and give products to daughters and nieces
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ami
Site Experience FeedbackOct 1, 2026
The gift with purchase was automatically added after i select the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackOct 1, 2026
I love all Estee Lauder products. Always buy from store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bestee
Site Experience FeedbackOct 1, 2026
User friendly! Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Secret Johnson
Site Experience FeedbackOct 1, 2026
there was nothing to complain about.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rubilabella
Site Experience FeedbackOct 1, 2026
I Been using double wear foundation for almost 18 years and I am still in love with my foundation.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeborahK
Site Experience FeedbackOct 1, 2026
The website overall was easy to maneuver. I wasn’t clear with the “lotions” if they were face lotions or body.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catherine
Site Experience FeedbackOct 1, 2026
Instagram ad led me to it
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Twix
Site Experience FeedbackOct 1, 2026
Was great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
YY
Site Experience FeedbackOct 1, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katherie
Site Experience FeedbackOct 1, 2026
Really easy to get my favorite moisturizer from the web, always got the buy it when there is an offer that include a second moisturizer for free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LC
Site Experience FeedbackOct 1, 2026
Easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dasha
Site Experience FeedbackOct 1, 2026
Great experience easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Site Experience FeedbackOct 1, 2026
Website easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fiona#5
Site Experience FeedbackOct 1, 2026
well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bane
Site Experience FeedbackOct 1, 2026
I like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maomao
Site Experience FeedbackOct 1, 2026
It is easy to find the product that I need and happy with the free gift and coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glory
Site Experience FeedbackOct 1, 2026
I love the products you offer online !
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tab
Site Experience FeedbackOct 1, 2026
Everything went really well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Meh..do better
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Mari
Site Experience FeedbackOct 1, 2026
Easy to navigate and checkout was not complicated. Pictures of products were clear however I wish more of a brief description was given without having to click on the item itself
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Marian
Site Experience FeedbackOct 1, 2026
website clearly displays offers available. excellent customer service also!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiny
Site Experience FeedbackOct 1, 2026
I like the way Estee Lauder has their website setup. It is very detail, brilliantly advertising, and easy access. And, Estee Lauder aways offer gifts; with purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimberly
Site Experience FeedbackOct 1, 2026
I love that you always offer free gifts with purchases. Your products are outstanding.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
I.appteciate them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kendra
Site Experience FeedbackOct 1, 2026
I love the brand but hate they changed the double wear formula !!!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
LisaRumi
Site Experience FeedbackOct 1, 2026
Overall the website is easy to navigate. I had no issues getting to the products I was looking for. Checkout is very streamline and I appreciate that! I wish there was more in-between color options on the concealers like an option for a 2.5 so i don’t have yo buy two and mix them. I get the 2w and 3w. Thanks, Lisa Imbriani
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sunny
Site Experience FeedbackOct 1, 2026
The website was easy to follow. I really cannot give an opinion about the product until I start using it. I chose a powder because the liquid foundation I have been using is too heavy. I want something that blends into my skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Ibamog
Site Experience FeedbackOct 1, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackOct 1, 2026
Always pretty smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackOct 1, 2026
I needed some lash primer and eye liner and the 6 piece special was fortuitous.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thiby
Site Experience FeedbackOct 1, 2026
I love to buy directly in Estee Lauder online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Website works as expected. Quick and easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9