Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,564 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 7% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,260
Have yet to find better…
Site Experience FeedbackOct 2, 2026
It was a little laggy. But overall it was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sunny
Site Experience FeedbackOct 2, 2026
I'm really happy with my shopping today - I got some really great items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackOct 2, 2026
I love looking at all Estee Lauder products. My mom introduced Estee Lauder mascara to me when I was 13. We would always get free gifts. Makeup bag with lots of fun stuff in it. I only wear your mascara and I love buying it for my niece and my son's girlfriend. Introducing this to them is special to me. Thank you for an amazing product that I love!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nhumi
Site Experience FeedbackOct 2, 2026
Easy to find specific products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackOct 2, 2026
Extremely user friendly and informative!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackOct 2, 2026
Online services could be better!!
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Shar
Site Experience FeedbackOct 2, 2026
great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
The color of powder I was looking for was not available. I've used Estee Lauder for over 30 years.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 2, 2026
Best skincare products available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
la Cox
Site Experience FeedbackOct 2, 2026
everything excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Estee Lauder is my go to make up site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ziya
Site Experience FeedbackOct 2, 2026
I had a good experience. The products details were easy to follow also, the website is user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
vivi
Site Experience FeedbackOct 2, 2026
good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Ochie
Site Experience FeedbackOct 2, 2026
Always good experience to shopped! 😊 love all the skin care
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Pretty confusing with all the different offerso
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
EM
Site Experience FeedbackOct 2, 2026
I enjoyed using the special code and the gift. Great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy L
Site Experience FeedbackOct 2, 2026
Excellent website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flaca
Site Experience FeedbackOct 2, 2026
I really like the gifts when you spend same amount of money
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Elle
Site Experience FeedbackOct 2, 2026
Very easy to place an order and to find what I was looking for which was the Beautiful Perfume.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuki
Site Experience FeedbackOct 2, 2026
I love online orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
I found what I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pgolfer
Site Experience FeedbackOct 2, 2026
I had to add my order twice. I do not understand why after signing in I had to order again.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kittysocks
Site Experience FeedbackOct 2, 2026
It was fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KimH
Site Experience FeedbackOct 2, 2026
It was okay. A little glitchy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KRISTLEDOLL
Site Experience FeedbackOct 2, 2026
There is one suggestion: with the pick of the foundation color can I have a search bar instead of scrolling through all the names?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ella
Site Experience FeedbackOct 2, 2026
Good easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Khaeman
Site Experience FeedbackOct 2, 2026
Website was easy to navigate and loved the gifts available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev K
Site Experience FeedbackOct 2, 2026
I have been using Estee Lauder products for over fifty years. Have always been satisfied on line and sales clerk. People ask me often what products do I use on my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arlene
Site Experience FeedbackOct 2, 2026
easy and smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wheezie
Site Experience FeedbackOct 2, 2026
I love Beautiful. Has been my ‘signature’ cologne for over 35 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Onor2000
Site Experience FeedbackOct 2, 2026
Good overall experience with product choices and ordering process
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
akriley
Site Experience FeedbackOct 2, 2026
It’s super easy to navigate and I love the look!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kellbell
Site Experience FeedbackOct 2, 2026
This is the second time my foundation has been discontinued. It’s frustrating. The new foundation I am trying did not have my normal shade available. The website is easy to use & I've never had any issues with the website.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
Shazz
Site Experience FeedbackOct 2, 2026
It was easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nan
Site Experience FeedbackOct 2, 2026
I found it extremely easy to navigate the website
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sherry S
Site Experience FeedbackOct 2, 2026
This is my first time ordering from Estée Lauder and got great experience with the website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soni
Site Experience FeedbackOct 2, 2026
I have purchased ESTÉE LAUDER products for years. I really enjoy the products. The free merchandise is always an extra bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackOct 2, 2026
Easy experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ronna
Site Experience FeedbackOct 2, 2026
I love the product. It’s very easy to place an order. I’m still looking for a reorder of the compact foundation 2C1. Has it been discontinued?😒
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackOct 2, 2026
Typically buy at local retailer. Was pleased website offered same buyer discount gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 2, 2026
A bit confusing which discounts could be applied. Also, the search was a bit difficult to navigate. I tried to put the names of the products in but it worked best to only give one portion of the name then look at the results page.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Michele
Site Experience FeedbackOct 2, 2026
Easy!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coconut
Site Experience FeedbackOct 2, 2026
So far i have not had any major issues with Estee Lauder, I love this cream, i' m asked all the time what i'm using on my face, I tell them and recommend Estee Lauder..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mvrpy
Site Experience FeedbackOct 2, 2026
Was super good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cacowgirl
Site Experience FeedbackOct 2, 2026
I have always purchased online and the experience is always great.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sam
Site Experience FeedbackOct 2, 2026
It was simple. I did have issues with one of the free gifts because iet wouldn't populate, but it did afterwards.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Itssbrookee98
Site Experience FeedbackOct 2, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lzz240
Site Experience FeedbackOct 2, 2026
I saw the ad on Facebook and decided to get the free gift with $50 purchase
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
I received an e-mail about a 20% discount, but unfortunately, it must've already expired. Very disappointed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10