Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,792 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 80% |
 Neutral | 9% | 8% |
 Negative | 8% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 59,731
Laura
Site Experience FeedbackAug 12, 2026
Beautiful photographs of the products and I appreciate the speed of the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marlene
Site Experience FeedbackAug 12, 2026
Good sales and gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacqueline
Site Experience FeedbackAug 12, 2026
Very good but the site does have a delay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estee fan
Site Experience FeedbackAug 12, 2026
Easy to navigate website .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hot wheels
Site Experience FeedbackAug 12, 2026
I had trouble ordering. Add said 3 free samples to pick from, I could only pick one
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lyme
Site Experience FeedbackAug 12, 2026
Current Estee user so knew what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda Bell
Site Experience FeedbackAug 12, 2026
Photos and descriptions of product uses are very clear. Packaging is elegant and products show true results!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aretha K
Site Experience FeedbackAug 12, 2026
It's very easy to use your sight. I can type in the word "sagging" and it will give me skin product recommendations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
creiisty
Site Experience FeedbackAug 12, 2026
Items easy to find. Descriptions were easy to understand. The prices are expensive.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
LadyK
Site Experience FeedbackAug 12, 2026
Nice smooth and easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdmb
Site Experience FeedbackAug 12, 2026
Website is easy. Products by category makes easy to locate items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Earthgoddess
Site Experience FeedbackAug 12, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
The website was easy to use, easy to select products. The only problem I had was during checkout when I was entering the name on my credit card, I accidentally hit a key and then it showed a confirmation for the purchase. I was disturbed that the website did not take me back so that I could complete my name on my credit card. I am concerned about that as far as completing the purchase. I did receive a confirmation by email. I think the website should have taken me back to the payment screen so that I could complete my name on the credit card.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
marie
Site Experience FeedbackAug 12, 2026
Amazing experience overall, hopefully this will be the same next time i do it again. Free items are good, please include more parfumes in the future! The website is really good and fast, presented in a clear and easy manner to navigate. Coupons and discounts are very much appreciated and surprising. Product information are well organized and complete. Easy for me to select the product that i wanted. The billing and check-out and payment easy to perform.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Caroline
Post-Delivery FeedbackAug 12, 2026
I love EL products! My favorite is the Advanced Night Repair Serum❤️. It does wonders for my 83 year old skin. People, including my doctors, tell me I could pass for some on in their 60’s. Thank you Estée Lauder!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ami
Site Experience FeedbackAug 12, 2026
Always amazing experience with Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzie
Site Experience FeedbackAug 12, 2026
I love Estée Lauder products. I have used them for many years. I am in my 70s and it’s the best liquid makeup and lotions I have ever used.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackAug 12, 2026
I love Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
website was easy to use and straight forward
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Teresa
Site Experience FeedbackAug 12, 2026
Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeDee
Site Experience FeedbackAug 12, 2026
My experience was very good. The only thing is my credit card expiration date has changed but I could not get it to change on the page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaylah
Site Experience FeedbackAug 12, 2026
It was easy and straightward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Post-Delivery FeedbackAug 12, 2026
Always positive experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
EkyDot
Site Experience FeedbackAug 12, 2026
Excellent product Easy to order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patti
Site Experience FeedbackAug 12, 2026
Estee Lauder has been my makeup choice for many years. It remains a high quality product. I'm just surprised by the price increase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irena
Site Experience FeedbackAug 12, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
love olive
Site Experience FeedbackAug 12, 2026
Very satisfied with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fademie
Post-Delivery FeedbackAug 12, 2026
I’m using this product for the first time, and it’s nice
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 7
Jackie G.
Site Experience FeedbackAug 12, 2026
Website very easy to use! Love the free shipping!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackAug 12, 2026
Terrible time trying to order products wanted. Could not check out in fact this is the third time I have tried to order. Finally got it! I am a Estée Lauder customer always usually at department store. Decided to try this but very frustrating !
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viv
Site Experience FeedbackAug 12, 2026
Good products, somewhat pricey. More choice in skin care sets would be appreciated. Do appreciate the loyalty discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
...
Site Experience FeedbackAug 12, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Only issue I incurred, I was unable to receive the promo of $75.00 product with $125.00 purchase. Maybe I misunderstood the promo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
Quick and east
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chloe
Site Experience FeedbackAug 12, 2026
I love the samples. I ordered a night facial cleanser because i got a free sample. Love how it makes my face feel.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Juju
Site Experience FeedbackAug 12, 2026
Easy to navigate. Easy to add to bag, and check out. Enjoyed my shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mama
Site Experience FeedbackAug 12, 2026
Everything went well with my experience today.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Godstreasure
Site Experience FeedbackAug 12, 2026
Search option made it quick and easy to find what I need. Check easy as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buy
Site Experience FeedbackAug 12, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
canoeingann
Site Experience FeedbackAug 12, 2026
I tried to use my Dillards card on line but it wouldn’t let me as there is no expiration date. I called customer service which was not helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norie
Site Experience FeedbackAug 12, 2026
Easy way to purchase since getting around is difficult.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christine W.
Site Experience FeedbackAug 12, 2026
Estee Lauder products are the reason no one believe I'm over 50! Their products are customizable to my preferences and work wonders on my skin!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mamacatfish
Site Experience FeedbackAug 12, 2026
Disappointed you discontinued the eye brow pencil I used. Am trying something else - hopefully I'll like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aya
Site Experience FeedbackAug 12, 2026
I enjoy how well compartmentalized everything is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FeMarz
Site Experience FeedbackAug 12, 2026
Easy to use checkout easy, good descriptions and like the complimentary products to try.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
JEF
Site Experience FeedbackAug 12, 2026
Products are grouped in a meaningful way. Being able to browse by concern was very helpful. Skin care issues are targeted and explained well for each product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 12, 2026
I would like them to offer more skincare samples
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lol
Site Experience FeedbackAug 11, 2026
Good was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackAug 11, 2026
Website very easy to get navigate in,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
webspigner
Site Experience FeedbackAug 11, 2026
Appreciated the discount on my purchase….
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10