Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,558 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 7% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,053
Gordo
Site Experience FeedbackOct 3, 2026
The website is pretty easy to navigate through. That's a plus. You may want to look at your search engine. You type for eyes for example. It brings up for eyes and face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pineapple Bear
Site Experience FeedbackOct 3, 2026
Everything is good for me, very good shopping!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 3, 2026
transaction is smooth and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
happy
Site Experience FeedbackOct 3, 2026
only perfume I've ever worn in over 50 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CherilynFlan
Site Experience FeedbackOct 3, 2026
Honestly, the website is slick and looks good. Maybe I had a little bit of difficulty jumping around from page to page, but it was fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackOct 3, 2026
The website is easy to use. I like how at checkout I'm reminded to select gifts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tatiana
Site Experience FeedbackOct 3, 2026
Love the product. Been using it since I was 40, and at 62, has really made a difference
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yen
Site Experience FeedbackOct 3, 2026
Everything is good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Spanish
Site Experience FeedbackOct 3, 2026
website experience was ok. site performance was gltchy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mrs.T
Site Experience FeedbackOct 3, 2026
good to see the gift with purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanya
Site Experience FeedbackOct 3, 2026
I like this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackOct 3, 2026
Overall experience was good and easy.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Indi
Site Experience FeedbackOct 3, 2026
Love their products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Axi
Site Experience FeedbackOct 3, 2026
I had a very pleasant experience and I’m so excited to try my new skincare products!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
JenR
Site Experience FeedbackOct 3, 2026
Easyvto find what I wanted online and I get to avoid the mall. Win win!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dede
Site Experience FeedbackOct 3, 2026
So far so good. Appreciate being alerted that I had dropped below the amount to receive the free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lo Burch
Site Experience FeedbackOct 3, 2026
Dislike that I cannot combine my member reward discounts with other discount codes.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Magic 94
Site Experience FeedbackOct 3, 2026
Looking for something specific and got it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Trish
Site Experience FeedbackOct 3, 2026
I like the website. It’s very helpful.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Love Estee Lauder
Site Experience FeedbackOct 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kenz
Site Experience FeedbackOct 3, 2026
Very simple to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flaps
Site Experience FeedbackOct 3, 2026
Love the website!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Helen
Site Experience FeedbackOct 3, 2026
Choosing a promotion was a bit confusing, but overall I'm happy with it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Atoosa
Site Experience FeedbackOct 3, 2026
Everything is perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zuni
Site Experience FeedbackOct 3, 2026
Love this product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rainy
Site Experience FeedbackOct 3, 2026
Easy to use. Easy to pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackOct 3, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackOct 3, 2026
Easy to navigate but seemed to take a little long to refresh pages.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rai
Site Experience FeedbackOct 3, 2026
Great site and have been using the products for decades! I only have a consistent issue at check out using ApplePay. This site will never process ApplePay when my Apple Card Is selected. It will only process when a debit card is selected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raquel
Site Experience FeedbackOct 3, 2026
It was great. Promotions were confusing because I couldn’t find how to add the free items.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Chita
Site Experience FeedbackOct 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimberly Glatt
Site Experience FeedbackOct 3, 2026
I love the spellbound perfume and I love the eye creams, and I love the gift bags
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
G good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
rosie11
Post-Delivery FeedbackOct 3, 2026
I gave it as a gift to my sister since it was her birthday. She was more than happy to receive it as a gift.She said she has always loved Estee Lauder products. I for one use it myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Merry
Site Experience FeedbackOct 3, 2026
Easy to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SK
Site Experience FeedbackOct 3, 2026
I have no issues with the site. However I couldn't find any clearance items, but that might just be the brand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marz
Site Experience FeedbackOct 3, 2026
Easy to order from seeing and reading about each item. Really nice to have free items and discounts. Easy to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous12345
Site Experience FeedbackOct 3, 2026
I normally get my products from a retail store, but the actual site offered better gifts
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Strat
Site Experience FeedbackOct 3, 2026
Easy to navigate. I was not sure if the free gift of six items was sold out. I couldnt seem to get it in my bag. A was
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Site Experience FeedbackOct 3, 2026
Very informative!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David L
Site Experience FeedbackOct 3, 2026
Inaction of website with free gifts is very confusing and frustrating!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LGWE
Site Experience FeedbackOct 3, 2026
Website is easy to navigate. Appreciate the bonus items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 3, 2026
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lara
Site Experience FeedbackOct 3, 2026
Very clean well designed easy website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Linda D
Site Experience FeedbackOct 3, 2026
I love the products and the gift with purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FW
Site Experience FeedbackOct 3, 2026
Estee Lauder advanced night repair collection is my favorite product line and I've seen improvements since using this collection, highly recommend.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackOct 3, 2026
Everything well, will try a few new products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
K
Site Experience FeedbackOct 3, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Polly
Post-Delivery FeedbackOct 3, 2026
Polly. I’ve used Estée Lauder for several years and love how it makes my face look and feel. Although, I’d rather purchase it in person, the online purchase procedure was as good as possible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A