Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,790 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 8% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 59,160
Africafan
Site Experience FeedbackAug 13, 2026
I’ve been using Estée Lauder night repair for 40 years!! But I find the website a bit confusing—not sure when I’m done and I am allergic to perfumes and was not able to deselect the free sample. I will throw it immediately into the trash because it makes me ill to even smell perfumes on the other people.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glez
Site Experience FeedbackAug 13, 2026
Was very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I liked the experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lo
Site Experience FeedbackAug 13, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rhonda
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fran
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Donna
Site Experience FeedbackAug 13, 2026
For some reason it wouldn't let me pay with PayPal. I kept trying but it wouldn't work
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheri
Site Experience FeedbackAug 13, 2026
Website was slow to respond
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Thought price would be lower as frequent customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
It was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xenia
Site Experience FeedbackAug 13, 2026
Love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan
Site Experience FeedbackAug 13, 2026
Superb. I love Estée Lauder products and have used only these for decades. Everyone compliments my skin all the time. The best!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yessi
Site Experience FeedbackAug 13, 2026
I was very happy with the explanations of how they all work together. Having the honest comments posted is very reassuring. Website is elegantly designed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paris
Site Experience FeedbackAug 13, 2026
Information provided clearly, easy checkout
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BDay purchase
Site Experience FeedbackAug 13, 2026
Very difficult to apply birthday discount. It seems that the selection of the products is much more limited than I have seen in the past.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mark
Site Experience FeedbackAug 13, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isi
Site Experience FeedbackAug 13, 2026
Slow
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Nadia
Site Experience FeedbackAug 13, 2026
the website is friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I like the clearly defined explanation of items for sale. Easy website to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ROE
Site Experience FeedbackAug 13, 2026
Website is slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 13, 2026
So easy to peruse and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catherine
Site Experience FeedbackAug 13, 2026
I have had the same lipstick for years #233 Candy along with other brands. Discovered I really like the feel of this lipstick better & still actually make it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mej
Site Experience FeedbackAug 13, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Viking fan
Site Experience FeedbackAug 13, 2026
The website is easy to use and I love the free samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becki
Site Experience FeedbackAug 13, 2026
I love every EL but couldn't find any brushes or sponges
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janet
Site Experience FeedbackAug 13, 2026
Bad
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
It was very easy to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lzambranot
Site Experience FeedbackAug 13, 2026
It was very easy and I found what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Love Makeup
Site Experience FeedbackAug 13, 2026
Ordering on Estée Lauder website is quick and easy and I love their products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I can find what I need. Website still seems clunky compared to others.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ale perez
Site Experience FeedbackAug 13, 2026
its slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eve
Site Experience FeedbackAug 13, 2026
very good experience and cery clear instructions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YESSY
Site Experience FeedbackAug 13, 2026
This is my first time buying online, and I am extremely satisfied. I won't go to a physical store for this product again. I’ve been using it for many years, and it is wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamela
Site Experience FeedbackAug 13, 2026
I just love estee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I have learned to pay attention to the sample pictures.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackAug 13, 2026
Excelkent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackAug 13, 2026
Easy to use, clear directions for senior audience to order. Sad to see my first choice was out of stock. Love the products and travel sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackAug 13, 2026
The best foundation I’ve ever used!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sue
Site Experience FeedbackAug 13, 2026
Website is beautifully displayed. Easy to locate what I’m interested in as well as check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Texasthickker
Site Experience FeedbackAug 13, 2026
Overpriced and app has bugs kept kicking me off the website
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
Fla
Site Experience FeedbackAug 13, 2026
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laura
Site Experience FeedbackAug 12, 2026
Beautiful photographs of the products and I appreciate the speed of the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marlene
Site Experience FeedbackAug 12, 2026
Good sales and gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jacqueline
Site Experience FeedbackAug 12, 2026
Very good but the site does have a delay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estee fan
Site Experience FeedbackAug 12, 2026
Easy to navigate website .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hot wheels
Site Experience FeedbackAug 12, 2026
I had trouble ordering. Add said 3 free samples to pick from, I could only pick one
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9