Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,792 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 8% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 58,755
Steelerbabe1007
Site Experience FeedbackAug 14, 2026
I really enjoy the products. I like the way they make my skin feel. Website has Lots of detail, easy to use. I enjoy the products and I like ordering online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idolfree
Site Experience FeedbackAug 14, 2026
Good product. Easy to order online
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
D
Site Experience FeedbackAug 14, 2026
It was a nice seamless experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
I love advanced night repair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leah
Site Experience FeedbackAug 14, 2026
The website is user friendly, they only charge the item purchased. Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maye
Site Experience FeedbackAug 14, 2026
I love the products - sometimes it's not easy to find the cleansers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lm
Site Experience FeedbackAug 14, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
viji
Site Experience FeedbackAug 14, 2026
Best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
50 years young
Site Experience FeedbackAug 14, 2026
I was looking for a good deal on the advanced night repair serum but got so much more in the gift kit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katherine
Site Experience FeedbackAug 14, 2026
I've always loved the quality of the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautiful B
Site Experience FeedbackAug 14, 2026
Everything was good and fair prices
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelle
Site Experience FeedbackAug 14, 2026
All my life I used Estee Lauder and everything New Inmediatley I try. Love ♥️ All the Products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MJ
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
It was good, easy access and easy check out. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Muy lento
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Kristen
Site Experience FeedbackAug 14, 2026
Love the website. Mobile friendly and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Melinda
Site Experience FeedbackAug 14, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
LPRZY
Post-Delivery FeedbackAug 14, 2026
So I received my order today, I absolutely love their facial cleanser. I bought Lancome last time and just wasn't the same. Deep Clean really gets all my make up off and the elements of the day. Their samples are smaller than Lancomes but at least you can try new products. Overall, I am very happy with my purchase!
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Sooner than expected
Post-Delivery FeedbackAug 14, 2026
All the products I received were in good condition and arrived quicker than expected. I love Estée Lauder products even though they're expensive but it makes me feel like I am pampering myself just a little. I also loved some of the freebies. Will buy again, I'm sure.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Kyza
Site Experience FeedbackAug 14, 2026
I have to order online because malls never have an employee to help with products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Milana
Site Experience FeedbackAug 14, 2026
I love this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
paw
Post-Delivery FeedbackAug 14, 2026
There are ingredients in the advanced eye cream that were brought to my attention and I dont feel comfortable using that producet; therefore I am going to return to E L. Ex, BHT,High risk, Pertolatum (no big deal) phenoxyethanol, plus 7 other ingredients that are low risk.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
Lulu
Post-Delivery FeedbackAug 14, 2026
I don’t like ordering from EL -usually-but it was so easy this time. I think because I knew what I wanted and just did it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
GrannyFl
Site Experience FeedbackAug 14, 2026
Estee Lauder has been my favorite since 1989.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thida M
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LindaD
Site Experience FeedbackAug 14, 2026
Website was easy to navigate to the products I was looking for. Suggestions for items to go along with my purchase were helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackAug 14, 2026
Website was very slow also original offer you ran out of
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
fjkls
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
LAR
Site Experience FeedbackAug 14, 2026
Using the website is easy and I love that I can choose my foundation from previous orders. I also love the free samples.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kbb
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/a
Site Experience FeedbackAug 14, 2026
Love your producrs
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 14, 2026
The product is wonderful And the customer service staff was amazing Thank you for your support
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
kim
Site Experience FeedbackAug 14, 2026
Everything was perfect for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackAug 14, 2026
Thank you
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Anna
Site Experience FeedbackAug 14, 2026
Fast and easy and always throws n a sample for me to try!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 14, 2026
Loved your christmas gift sets for 90. Bought 2
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Africafan
Site Experience FeedbackAug 13, 2026
I’ve been using Estée Lauder night repair for 40 years!! But I find the website a bit confusing—not sure when I’m done and I am allergic to perfumes and was not able to deselect the free sample. I will throw it immediately into the trash because it makes me ill to even smell perfumes on the other people.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glez
Site Experience FeedbackAug 13, 2026
Was very good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
I liked the experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lo
Site Experience FeedbackAug 13, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rhonda
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fran
Site Experience FeedbackAug 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Donna
Site Experience FeedbackAug 13, 2026
For some reason it wouldn't let me pay with PayPal. I kept trying but it wouldn't work
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheri
Site Experience FeedbackAug 13, 2026
Website was slow to respond
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
Thought price would be lower as frequent customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 13, 2026
It was very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10