Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,554 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 7% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 55,877
Julk
Site Experience FeedbackOct 4, 2026
Quickly found the item I needed to replace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Easy ordering, great products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggiecr
Site Experience FeedbackOct 4, 2026
The website is a little slow. When you do a search for a specific product, it shows products you are not looking for. The checkout was a little "jumpy". Overall, I enjoyed the purchase experience and I loved the special offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LA
Site Experience FeedbackOct 4, 2026
Pay system was frustrating as I was asked on multiple occasions to use Apple Pay or PayPal which kept refreshing the page. Also on checkout I was not given an option for a sample item.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jamie
Site Experience FeedbackOct 4, 2026
Not bad, just a little clunky
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lou Lou
Site Experience FeedbackOct 4, 2026
I love everything about estee lauder, ordering easy, free sample, just wish price were more affordable, but estee lauder is the only thing that works for me, been using for years now.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Becky
Site Experience FeedbackOct 4, 2026
Website is good.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 4, 2026
It is not clear if one of my free items was added
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Pleasure
Site Experience FeedbackOct 4, 2026
everything was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SincereNe
Site Experience FeedbackOct 4, 2026
Ease of search Details of products description
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Al
Site Experience FeedbackOct 4, 2026
It was very easy to use and show discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Easy to search and find products and information
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Steph
Site Experience FeedbackOct 4, 2026
Love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marcia
Site Experience FeedbackOct 4, 2026
The checkout to some time but got it done.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flor
Site Experience FeedbackOct 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Actionalexx
Site Experience FeedbackOct 4, 2026
Easy to navigate website and checkout was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAC 116
Site Experience FeedbackOct 4, 2026
I was looking for a beloved product from years ago, and it was still available!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
May
Site Experience FeedbackOct 4, 2026
My experience has been good so far.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Babs
Site Experience FeedbackOct 4, 2026
It's working just fine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seashell
Site Experience FeedbackOct 4, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Solu
Site Experience FeedbackOct 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bev
Site Experience FeedbackOct 4, 2026
Nothing bad to say. My mother introduced me to Estee Lauder when I began using makeup. I have been using your products for 72 yrs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KORT
Site Experience FeedbackOct 4, 2026
good experience. thanks for complimentary gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
B
Site Experience FeedbackOct 4, 2026
I had no issues. Smooth transaction. Enjoyed browsing the attractive website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackOct 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SuzyQ
Site Experience FeedbackOct 4, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marmar
Site Experience FeedbackOct 4, 2026
I always use Estée Lauder product and very happy with the results.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Harriet
Site Experience FeedbackOct 4, 2026
I didn’t get all the gift
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Na
Site Experience FeedbackOct 4, 2026
Seamless
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
L.A
Site Experience FeedbackOct 4, 2026
Everything was quite easy. I have been using Estée Lauder since collage. I am addicted to Night Repair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ResieMoney
Site Experience FeedbackOct 4, 2026
Overall, the experience was average compared to other online purchases.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rudy
Site Experience FeedbackOct 4, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EsteeLauder4ever
Site Experience FeedbackOct 4, 2026
I love the free gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackOct 4, 2026
It errored out the first time I tried to order. Free samples should be provided.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LIRU
Site Experience FeedbackOct 4, 2026
Was easy to select what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy User
Site Experience FeedbackOct 4, 2026
Site is easy to navigate and included options for free items without having to search for them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suz
Site Experience FeedbackOct 4, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 4, 2026
Love the purchase with gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Shopper
Site Experience FeedbackOct 4, 2026
Streamlined and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lora
Site Experience FeedbackOct 4, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grammy
Site Experience FeedbackOct 4, 2026
It was efficient and relatively easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs. C
Site Experience FeedbackOct 4, 2026
The shopping experience was smooth. I recommend fewer pop up pages.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 4, 2026
It was ok.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 4, 2026
I sometimes do not know where I am on site or what to do next.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Momof6
Site Experience FeedbackOct 4, 2026
I am pleased with the prices of the products from Estee Lauder and the free gifts included with my order. I am excited to try my new products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juicy(76
Site Experience FeedbackOct 4, 2026
It’s a great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
betty
Site Experience FeedbackOct 4, 2026
I have always been very satisfy with Estee Lauder products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 4, 2026
I’m always happy to shop on your very friendly user site!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackOct 4, 2026
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronnie
Site Experience FeedbackOct 4, 2026
The website is easy to navigate and it is easy to use. The delivery is quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10