Estée Lauder Reviews - 3,796 Post-Delivery Reviews - 9.1/10
Estée Lauder Rating
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2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,944
Miss
Site Experience FeedbackJun 27, 2026
Great service easy access
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazz
Site Experience FeedbackJun 27, 2026
My experience was nice and quick.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cinthya
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Con
Site Experience FeedbackJun 27, 2026
It was good and it was quick. I got a free git set.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Yana
Site Experience FeedbackJun 27, 2026
I had some problems with PayPal at checkout, but overall it is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EsteeLauderfan
Site Experience FeedbackJun 27, 2026
I had a great shopping experience. The website was easy to use, my order was placed without any issues, and everything went smoothly. I’m very happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Quality
Site Experience FeedbackJun 27, 2026
Easy to order and view products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crayand
Site Experience FeedbackJun 27, 2026
Somewhat confusing, had to search for the add to bag and finally found it at the very bottom of the screen.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Not bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pangga
Site Experience FeedbackJun 27, 2026
i’ve been using estée lauder for quite some time.. i love this product..it’s my first time to order online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rell
Site Experience FeedbackJun 27, 2026
Ease of purchasing was pretty easy. I would shop again through Estée Lauderdale again.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
None
Site Experience FeedbackJun 27, 2026
All the sales and specials were overwhelming. Aside from that, the page was easy to navigate through the search function.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunkissed Skin
Site Experience FeedbackJun 27, 2026
Should have been able to use the free gift code and fist time order code since I qualified for both
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aabk1987
Site Experience FeedbackJun 27, 2026
I loved the fact that you could match my foundation color with the color I’m using, otherwise that would have stopped me from doing the purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
The website is very easy to navigate and the gift with purchase is a great value.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tbone
Site Experience FeedbackJun 27, 2026
Lots of options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Maka
Site Experience FeedbackJun 27, 2026
I saw Estée Lauder advertisement on Instagram, and I paid attention to this advertisement because of the offer. Estée Lauder is a famous brand that I have heard before, but I have never tried the company’s products. The advertisement was so eye catching, so I decided to try Estée Lauder product. I like that I do not have to create an account in order to get the offer; I just registered as a guest. Everything is very clear to follow in order to get an offer. In addition, the website is very convenient to use from the smartphone. In addition, the website provides many ways to pay online. I paid for my order just with two clicks through Apple Pay. Indeed, the Estée Lauder website is very convenient to use!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
I love pink
Site Experience FeedbackJun 27, 2026
I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skeeyer
Site Experience FeedbackJun 27, 2026
Easy, price is right
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 27, 2026
I'm returning to Estee Lauder skin care...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackJun 27, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EL
Site Experience FeedbackJun 27, 2026
Very professional. Had slight issue in the beginning moving between screens. Once I created accounting saved it it worked better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malamute
Site Experience FeedbackJun 27, 2026
I am pleased with Estee Lauder. just wished the prices were a little affordable. Thank you
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Abi
Site Experience FeedbackJun 27, 2026
Best place to order for all your personal care products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amara
Site Experience FeedbackJun 27, 2026
it's my 1st time to purchase, and i'm really satisfied witht this experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChrisI
Site Experience FeedbackJun 27, 2026
It was nice to be able to order online and still get the free gift with purchase since I no longer live in a city near a Macy’s dept store.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackJun 27, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cryyy
Site Experience FeedbackJun 27, 2026
Payment process was hard to proceed.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 27, 2026
Easy to browse easy to shop product quality 10/10 not happy my shade of foundation was sold out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L. Martinez
Site Experience FeedbackJun 27, 2026
Website was very easy to use, many product offerings and great product descriptions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lisa
Site Experience FeedbackJun 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tiffanyhr
Site Experience FeedbackJun 27, 2026
is my first time buying this product and i am super excited to use it for the first time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilly
Site Experience FeedbackJun 27, 2026
A great selection of products & availability
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
avoflor
Site Experience FeedbackJun 27, 2026
Everything is well designed
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
sara
Site Experience FeedbackJun 27, 2026
It was good the userface of the website is nice and accessible also liked the products shown and the selection provided
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KBskincare
Site Experience FeedbackJun 27, 2026
One of the easiest find and checkouts I’ve experienced through a skincare website.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJun 27, 2026
A few products I was looking for were out of stock or unable to locate. That won’t stop me because I’ve really enjoyed the Estee experience. Moisturizers and make up are great!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monic
Site Experience FeedbackJun 27, 2026
I really enjoy this site because it is very easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackJun 27, 2026
So easy to shopping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
vivian
Site Experience FeedbackJun 27, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikkie T
Site Experience FeedbackJun 27, 2026
I found it easy and clear to order on this website, although I was a bit afraid of scam / fraudulent site at first.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
dk
Site Experience FeedbackJun 27, 2026
everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deep
Site Experience FeedbackJun 27, 2026
I had a good experience with ester launder .. truly enjoyed with purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackJun 27, 2026
My order was easily placed. Instructions were clear and items were accessed with a helpful description available.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Was easy use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Junhi
Site Experience FeedbackJun 27, 2026
Sjaj
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8