Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,787 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 9% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 58,068
SherryP
Site Experience FeedbackAug 18, 2026
Everything was great I found some products i haven’t tried before
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
DDW
Site Experience FeedbackAug 18, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
I absolutely love Estee Products! Although the look of some of my regular products changed, I still was able to find what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Claire
Site Experience FeedbackAug 18, 2026
Good clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackAug 18, 2026
I love the products and the ease of ordering.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Missty Jay
Site Experience FeedbackAug 18, 2026
First time purchasing directly from the site. Freebies are a must. Definitely will shop again for my skin care needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rachelle
Site Experience FeedbackAug 18, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AF
Site Experience FeedbackAug 18, 2026
Via mobile, it wasn’t as intuitive to choose a complimentary sample
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ltbee
Site Experience FeedbackAug 18, 2026
Great experience! Incredible product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackAug 18, 2026
After use, the skin looks plump, radiant, and more youthful. It absorbs quickly without feeling sticky, leaving the skin feeling light and breathable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimboo
Site Experience FeedbackAug 18, 2026
Found some value added products to purchase. It was easy to find what I was interested in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carolina Girl
Site Experience FeedbackAug 18, 2026
Awesome selection and availability of products. Loved the complimentary items. Seamless process in placing order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bess
Site Experience FeedbackAug 18, 2026
I had a very positive experience shopping on the Estée Lauder website. The site is elegant, easy to navigate, and makes it simple to browse skincare, makeup, and fragrances. I especially liked the detailed product information, which made it easier to understand the products before purchasing. Another nice feature is the availability of special offers, samples, loyalty rewards, and free shipping on qualifying orders. Overall, I found the website professional, convenient, and enjoyable to use. I would recommend the Estée Lauder website to anyone looking for a reliable place to shop for premium beauty products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Razorback73girl
Site Experience FeedbackAug 18, 2026
Easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Miss shawn
Site Experience FeedbackAug 18, 2026
Considering that I did on my pho ne went very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kbelle10
Site Experience FeedbackAug 18, 2026
Hard to figure out free items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Aundi
Site Experience FeedbackAug 18, 2026
I loved the color match. Saved me a trip to the store. Easy to understand offers and love the gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momskeez
Site Experience FeedbackAug 18, 2026
I was happy with the gift with purchase options
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Pretty good, but little bit slow in response to next page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sinam
Site Experience FeedbackAug 18, 2026
I’m satisfied shopping with Estee lauder. I like their products always.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Straight forward
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mary
Site Experience FeedbackAug 18, 2026
I appreciate the quality and awesome service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marioa
Site Experience FeedbackAug 18, 2026
It was easy to find items, i wish it was more organized when selecting items. I wish it was more in order like moisturizers, then eye care, then cleanser, etc
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Louvie
Site Experience FeedbackAug 18, 2026
Website is well organized and if you can’t find what you’re looking for under the menu, you can just type it in the search bar and it comes up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackAug 18, 2026
Very smooth and user-friendly. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gagirl
Site Experience FeedbackAug 18, 2026
Bank rewards- so I decided to give it a try.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nels
Site Experience FeedbackAug 18, 2026
Being familiar with the site, it was fairly easy to find what I wanted and purchase. It is a bit confusing on selecting the gifts after a certain amount of purchase. But overall it was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ale
Site Experience FeedbackAug 18, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toya
Site Experience FeedbackAug 18, 2026
Love the free gifts options. I've bought the products from retailers before but I decided to go directly to the seller. I had a clean and clear experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 18, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyloda5
Site Experience FeedbackAug 18, 2026
Using my Apple phone I struggled to access my cart, as the site wouldn’t respond when I clicked the shopping bag. Everything else went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
Difficult to navigate
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
RDZunny
Site Experience FeedbackAug 18, 2026
The Estée Lauder website is user-friendly and clearly displays its current promotions.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Urmi
Site Experience FeedbackAug 18, 2026
Pleasant, I could navigate easily and bought all I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VaBeachLady
Site Experience FeedbackAug 18, 2026
It was super easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caliandra
Site Experience FeedbackAug 18, 2026
I love the Estée Lauder products and have been using them for 25+ years. The website is fairly easy to use sometimes the free offers that you select from along with bonus items, etc. can be a bit confusing. But I managed to get them all figured out and I’m always happy with what I receive!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Not real happy
Site Experience FeedbackAug 18, 2026
It took me two days. I’m not even sure I got what I wanted. Two days to check out because I couldn’t figure out the first day and the second day was hard too. I’ll probably continue to buy at the store.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nannie Boo
Site Experience FeedbackAug 18, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 18, 2026
perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
got it
Site Experience FeedbackAug 18, 2026
I did finally find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lora
Site Experience FeedbackAug 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Deia
Site Experience FeedbackAug 18, 2026
It was easy to find the product; I got a discount and a beautiful gift. The products are awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackAug 18, 2026
I did very well with the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grand Memere
Site Experience FeedbackAug 18, 2026
It was slow and a bit hard to navigate. Product description was good. Pictures were nice. Appreciate the notifications by text of specials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margo
Site Experience FeedbackAug 18, 2026
Great experience, fast check out, awesome deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Girlie123
Site Experience FeedbackAug 18, 2026
Very intuitive. Easy to use and navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
prex0116
Site Experience FeedbackAug 18, 2026
I was able to easily find the product I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donnie
Site Experience FeedbackAug 18, 2026
It was great Easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10