Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,556 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 85% |
 Neutral | 7% | 8% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
6.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 55,788
GJ
Site Experience FeedbackOct 6, 2026
Website is user-friendly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ladyright
Site Experience FeedbackOct 6, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Giem
Site Experience FeedbackOct 6, 2026
It was perfect and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irene
Site Experience FeedbackOct 6, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tam
Site Experience FeedbackOct 6, 2026
As expected
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jenny
Site Experience FeedbackOct 6, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sw
Site Experience FeedbackOct 6, 2026
really easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Zara
Site Experience FeedbackOct 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Pretty
Site Experience FeedbackOct 6, 2026
I like it
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Norma
Site Experience FeedbackOct 6, 2026
Everything was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackOct 6, 2026
I liked that the 15% off discount code for joining the loyalty program was automatically added to my account and could be used immediately on my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackOct 6, 2026
The website is very user friendly , found everything I needed , and paying was a breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Product's are special,it works
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Janet
Site Experience FeedbackOct 6, 2026
easy to find what i am looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
x
Site Experience FeedbackOct 6, 2026
x
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sky
Site Experience FeedbackOct 6, 2026
I was interested in the deal to give to a friend,
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Kim
Site Experience FeedbackOct 6, 2026
I’ve been using Estée Lauder skincare for a long time and have purchased it many times. I really love the products. They work very well for my skin and make my skin look beautiful and healthy. I’m very happy with Estée Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Site Experience FeedbackOct 6, 2026
User friendly site, lovely aesthetics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sherry
Site Experience FeedbackOct 6, 2026
The website was easy to navigate. The items were pictured well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly Unnie
Site Experience FeedbackOct 6, 2026
Super easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Emily
Site Experience FeedbackOct 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack
Site Experience FeedbackOct 6, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yorkiemomma7
Site Experience FeedbackOct 6, 2026
App was a little slow to respond but otherwise no problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kel
Site Experience FeedbackOct 6, 2026
Easy to find products that I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Christle
Site Experience FeedbackOct 6, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackOct 6, 2026
i like thebgift set for chrimas and the color looks fabulas . it is a perfect to be a self gift or give out
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nanadi
Site Experience FeedbackOct 6, 2026
Love getting the special kit with pretty much everything I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SAB
Site Experience FeedbackOct 6, 2026
Nice experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 6, 2026
Just I can say; I love Estee Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tabbz
Site Experience FeedbackOct 6, 2026
All is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lmd
Site Experience FeedbackOct 6, 2026
Easy to navigate easy to reset password that I couldn’t remember excellent product information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Titi83
Site Experience FeedbackOct 6, 2026
I would like to see more products I felt like it was limited
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Katia
Site Experience FeedbackOct 6, 2026
Good, really good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackOct 6, 2026
There wasn’t any Confirm Purchase button so I didn’t know I purchased it
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alize
Site Experience FeedbackOct 6, 2026
i got my first order discounted and am very excited about receiving my first purchase! i’ve heard nothing but amazing results from these products so i thought i would give it a shot myself! so excited! thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alicita
Site Experience FeedbackOct 6, 2026
easy and fast, great with PayPal payment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reggie
Site Experience FeedbackOct 6, 2026
I have no complaints. Will wait for products now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Love holiday box. I get one every year! Was a little frustrating. Kept bouncing all over. Glitchy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackOct 6, 2026
Overall fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IFINEGAN
Site Experience FeedbackOct 6, 2026
I love the eye cream, it's the best in the market and always I receive gifts buying from this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liv.n.best.life
Site Experience FeedbackOct 6, 2026
Get excited for the Holiday Gift Boxes. Order one every year!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liza
Site Experience FeedbackOct 6, 2026
Estée Lauder is my favorite!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N
Site Experience FeedbackOct 6, 2026
the site worked well, easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 6, 2026
Easy shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadi
Site Experience FeedbackOct 6, 2026
Easy to navigate through the web
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
meghan
Site Experience FeedbackOct 6, 2026
The website is difficult to use. There are so many pop up, things move out of where you are clicking and you can barely make a credit card purchase. It feels predatory.
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
Daisy
Site Experience FeedbackOct 6, 2026
Easy to use and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackOct 6, 2026
The response to my action was too late. I think it could be modified easily.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Satisfied Customer
Site Experience FeedbackOct 6, 2026
I had a great experience buying my products on the website. No complaints at all and I highly recommend their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10