Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,301 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 84% |
 Neutral | 9% | 10% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 87% | 87% |
Neutral | 10% | 11% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 49,121
Samantha
Site Experience FeedbackNov 14, 2026
Everything with the website is perfectly well, no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aksh
Site Experience FeedbackNov 14, 2026
Need more product color info
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jimmy
Site Experience FeedbackNov 14, 2026
Best deal Best quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Good experience, the products gives amazing results.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeautyLoves
Site Experience FeedbackNov 14, 2026
Overall good. It would be good to add a section with Allure recommended products - I was looking for these specifically as I trust this recommendation. I liked the option to match concealer and foundation shade with my existing product - helps a lot
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vero
Site Experience FeedbackNov 14, 2026
Great products, LOVE holidays prices! Thank you Estee <3
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Didine
Site Experience FeedbackNov 14, 2026
Check out too fast with apple pay
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tam
Site Experience FeedbackNov 14, 2026
It gave me a problem with check out every time. I have to try multiple time and multiple site. So unconvinience
- Overall Rating: 2
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Pyctam
Site Experience FeedbackNov 14, 2026
problem when try to use klarna payment , find product for better price , and i am sure about originale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L
Site Experience FeedbackNov 14, 2026
Just love what I found
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Highly recommend
Site Experience FeedbackNov 14, 2026
I had no issues. Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scoop
Site Experience FeedbackNov 14, 2026
It was fine. I have no good or bad comments.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Amy
Site Experience FeedbackNov 14, 2026
The website was easy to navigate. I was able to clearly see what the “deal” I was getting, and the prices after the deal was applied and clearly visible, which made my Christmas gift shopping and budgeting smooth.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kary
Site Experience FeedbackNov 14, 2026
This is a family thing, my grandmother used it, my mom use it, now my sister and I use it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackNov 14, 2026
I was a little disappointed in the annual "Special" gift you can purchase each year. Having a choice for the eye shadow (BOLD) or (Lighter) has been deleted. I do not have dark skin and the makeup offered including the lipstick was too LOUD for my age. Have always purchased this annual gift for myself and thought a substitute should be available. I guess the younger more vibrant women is where your market has focused. Been with Estee Lauder for 35 Yrs + and feel that maybe a selection of lipsticks, with samples of the Aerin -sp? scents would have been at least something else you could of offered.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaiba
Post-Delivery FeedbackNov 14, 2026
I've always been pleased with Estee Lauder. In 1954, my Mother and I found Youth Dew at Robinson's in Los Angeles. She stayed with that fragrance for at least 40 years; I did change later to Beautiful or Pleasures. Those fragrances are always lovely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Wappo
Site Experience FeedbackNov 14, 2026
Great site easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Brig
Site Experience FeedbackNov 14, 2026
Your site is very glitchy and not user friendly. Much easier to use Macys.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
AUgrad
Site Experience FeedbackNov 14, 2026
Easy to find what I beed and usually more.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tweet
Site Experience FeedbackNov 14, 2026
All was great,very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raha
Post-Delivery FeedbackNov 14, 2026
On damaged boxes, leaking item and missing items. I was told to go through return process and recorder.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 5
P95
Site Experience FeedbackNov 14, 2026
Love Estee Lauder products. Their fragrances are wonderful and their makeup is top quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJH
Site Experience FeedbackNov 14, 2026
Excellent - The free Samples was somewhat confusing. Should be more details in sample explanation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sarah
Site Experience FeedbackNov 14, 2026
Good, i think the colors are to bright though
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Luz
Site Experience FeedbackNov 14, 2026
My last purchase I qualified for a complimentary gift and it was not delivered.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Kaye
Site Experience FeedbackNov 14, 2026
Easy to do
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 14, 2026
I had made a mistake in the order and tried multiple times to reach a representative but with no success
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 7
Online Shopper
Site Experience FeedbackNov 14, 2026
Did this on ad in Reels. Already a Lauder customer for long time. Couldn’t fine this new toner at Saks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rain
Site Experience FeedbackNov 14, 2026
Easy experience...
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lisr people called me that when I was little
Site Experience FeedbackNov 14, 2026
I am not too familiar with the technology anymore. I made checking out with my e-card harder than it actually was. Otherwise, I had no problems at all. Easy access to anything you have available. Offering samples to try is a bonus, especially with the season changing. I have and always will prefer your products over any other. I feel like Estee Lauder is the Cadillac of cosmetics.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
seksuz
Site Experience FeedbackNov 14, 2026
I was not sure about type of cream but reviewed the information provided and was able to pick out the cream that would be best for my sister who is undergoing chemotherapy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carlito
Site Experience FeedbackNov 14, 2026
The best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 14, 2026
The delivery time was excellent, good product but a bit pricey
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Angel
Site Experience FeedbackNov 14, 2026
Overall experience was wonderful. i love estee lauder products, and what really got me hooked was not through word of mouth but all the free samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sb
Site Experience FeedbackNov 14, 2026
smooth and satisfactory
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LGD
Site Experience FeedbackNov 14, 2026
Fast and easy to operate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackNov 14, 2026
Great website but site takes too long to switch 'pages'
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauren
Site Experience FeedbackNov 14, 2026
No issues with shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Post-Delivery FeedbackNov 14, 2026
i tried several times to contact by phone. The representative was difficult to understand because she was foreign and the BACKGROUND noise of other voices was very LOUD. i finally apologized; telling your rep that I could not hear/understand what she was saying and hung up without resolution. BAD experience!!!
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 1
Marleentje
Site Experience FeedbackNov 14, 2026
great website easy to find products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Easy and to the point. Checkout should have other credit card option along with Apple Pay option.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SGL
Site Experience FeedbackNov 14, 2026
I used to order from Macy's until I discovered the savings in buying directly from the Estee Lauder website. I am 69 and people "say" I look much younger. I have to give credit to Estee Lauder for these compliments.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LB
Site Experience FeedbackNov 14, 2026
I have used Estee Lauder for at least 40 years and they never disappoint! Love ❤️ them so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
alona
Site Experience FeedbackNov 14, 2026
I always find it easy to find the right products that suit for my skin and plus the discount or promo ofcourse they offer are saving me extra pennies!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Penny
Site Experience FeedbackNov 14, 2026
Beautiful packaging. Very satisfied with results of purchased products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norma Morales
Site Experience FeedbackNov 14, 2026
norma Morales
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackNov 14, 2026
good product web site difgicult to find specific products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A