Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating based on 3,800 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,899
Tee
Site Experience FeedbackJul 2, 2026
I’m very satisfied with the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bess
Site Experience FeedbackJul 2, 2026
I always have a wonderful experience on issues ordering from Estée Lauder. I can count on getting a good product each time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 2, 2026
Purchasing online was very simple and user friendly
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nune
Site Experience FeedbackJul 2, 2026
User friendly. Love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackJul 2, 2026
It was easy, but I’m a little confused about the free gifts in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Becky
Site Experience FeedbackJul 2, 2026
Had to click several times to finally checkout but may be user error.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Son
Site Experience FeedbackJul 2, 2026
Good details website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angela
Site Experience FeedbackJul 2, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Chloe
Site Experience FeedbackJul 2, 2026
Very good! I like a lot of promotion events!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
JacH
Site Experience FeedbackJul 2, 2026
A friend recomend me one product she says is the best! so I am trying right now. thanks.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tam
Post-Delivery FeedbackJul 2, 2026
I’ve been using ANR for many years. Great nighttime serum. Evens skin tone, moisturizes, helps skin look rested.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Quila
Site Experience FeedbackJul 2, 2026
The website is very useful & easy to see your products and will suggest that you may have other items from previously in your cart..very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackJul 2, 2026
One day late for the free gift bag with purchase. Would have been nice to receive an email reminder of item in my cart and last day for free gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izzy B
Site Experience FeedbackJul 2, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Overall, my experience with the website was positive. The layout was clean and easy to navigate, and I was able to find the products I was looking for without much difficulty. The product pages provided helpful information and clear images. On the downside, some pages took longer than expected to load, and it would be helpful if the search function returned more accurate results. Improving the filtering options and making the checkout process a little more streamlined would also enhance the overall user experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jenski
Site Experience FeedbackJul 2, 2026
It was wonderfully simple to get the product I needed! My 93-year-old mother-in-law will only use the Re-Nutriv Creme, so I have started a subscription for her!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katydid
Site Experience FeedbackJul 2, 2026
easy to get my favorite cream delivered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cin
Site Experience FeedbackJul 2, 2026
First time I buy directly and I liked it a lot
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie
Site Experience FeedbackJul 2, 2026
Website easy to navigate Accurate descriptions of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Easy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ollie
Site Experience FeedbackJul 2, 2026
System was slow and I had to touch sections many times to have it go through
- Overall Rating: 3
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Claire
Site Experience FeedbackJul 2, 2026
Overall, the website was easy to use and looked nice. It was simple to find the products I wanted, but the search could be a little more accurate. Overall, I had a good experience.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
monse
Site Experience FeedbackJul 2, 2026
I've been using Estee Lauder for 10 years; purchasing my products through Ulta. Thankfully you guys still have the foundation in the old formula. very happy :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
I've been using Estée Lauder products for over 40 years and feel my face has benefited from their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackJul 2, 2026
This is my first purchase and the website was easy to use. The search feature made it easy to find other options. I liked the free samples it provided a look at other products I wasnt aware of. Good experience overall!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Cindy
Site Experience FeedbackJul 2, 2026
I have used Estee Lauder skincare since I was in my teens, now 70. Few people can guess my age, therefore, I am going to keep using it. Whether I get it from the store or online will depend on who is having a special when I need product.
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
Robindbm
Site Experience FeedbackJul 2, 2026
Overall, I’m very pleased with my experience using the Estee Lauder website and with the products. Have used the products for decades.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Nene
Site Experience FeedbackJul 2, 2026
The website is very easy to use and the products are very high quality.I am very satisfied with both.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
improvement from last order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Conchita
Site Experience FeedbackJul 2, 2026
Everything was very easy and pleasant.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackJul 2, 2026
Slow to respond when I use my ipaf
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robbie
Site Experience FeedbackJul 2, 2026
Very good. I have worn Azuree for 50 years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackJul 2, 2026
Overall experience with shopping online, available products and incentives to purchase was a 10 out of 10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Excellent
Site Experience FeedbackJul 2, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tish
Site Experience FeedbackJul 2, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sculptor
Site Experience FeedbackJul 2, 2026
Excited about products purchased. Had problems with virtual credit card payment yesterday. Transaction didn’t finish. Completed it today using other credit card.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JSpy
Site Experience FeedbackJul 2, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bunbun
Site Experience FeedbackJul 2, 2026
It’s good but the offers are hard to understand
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Gigi
Site Experience FeedbackJul 2, 2026
Easy to navigate! Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJul 2, 2026
It was very easy experience, easy to find a product, nice to have plenty of offers. But site looks a little old, I would like to see some modern photos, examples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Candy
Site Experience FeedbackJul 2, 2026
Me gusta comprar en Linea y la Pagina de Estee lauder es bastante fácil de manejar.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Andie
Site Experience FeedbackJul 2, 2026
Great website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosebud
Site Experience FeedbackJul 2, 2026
Love your products, and your web site is clear and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anniepie10
Post-Delivery FeedbackJul 2, 2026
I ordered Cinnabar.. have worn it since the 1980s. It gets compliments from many… Was asked about a sample, which I picked but did not receive. But it is not the end of the world…
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sarah K
Site Experience FeedbackJul 2, 2026
It was very easy and took 5 minutes - I have used Estee Lauder products for 30 years ... I no longer want to go into Malls so I am going on line. I see I get the same promotional gift when I purchase. thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lola
Site Experience FeedbackJul 2, 2026
I was disappointed because I was not able to use my first time customer 15% discount on the item I purchased. This was not explained initially. It was misleading
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10