Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,784 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 57,771
Online Shopper
Site Experience FeedbackAug 20, 2026
The website loaded fast, found the products quickly. Easy to apply the offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VT
Site Experience FeedbackAug 20, 2026
Felt items were difficult to locate and revisit. Some of the screens seemed to change without prompting.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hawnyawk
Site Experience FeedbackAug 20, 2026
No problems, straight-forward menus, clear descriptions, easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruby
Site Experience FeedbackAug 20, 2026
Worked as it should.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 20, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
Good product
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fiona
Site Experience FeedbackAug 20, 2026
❤️❤️❤️❤️❤️❤️❤️❤️❤️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B
Site Experience FeedbackAug 20, 2026
Great experience good product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
V
Site Experience FeedbackAug 20, 2026
Not easy to know if I am getting all the offers possible. You have to read very carefully to make sure you are maximizing your purchase. I am happy with how many deals I was able to receive and I think I did purchase quality items for a great price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ragrep move
Site Experience FeedbackAug 20, 2026
I thought that website was very easy to use and I appreciate the offers that were given.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pomco
Site Experience FeedbackAug 20, 2026
Highly recommended website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackAug 20, 2026
I love The products
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ram
Site Experience FeedbackAug 20, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackAug 20, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Philly
Site Experience FeedbackAug 20, 2026
All good, love the freebies
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cam
Site Experience FeedbackAug 20, 2026
I love getting the makeup I love and getting free gifts with it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eva
Site Experience FeedbackAug 20, 2026
Complicated list of products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rfollman
Site Experience FeedbackAug 20, 2026
Everything was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
No problems love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackAug 20, 2026
Website easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
It’s ok. It didn’t pick up all the samples I wanted! It froze a few times
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
sheepy
Site Experience FeedbackAug 20, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoJo
Site Experience FeedbackAug 20, 2026
I love the Estee Lauder products. I've been using them for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina
Site Experience FeedbackAug 20, 2026
Fast and easy to find my products! Plus, I received gifts, I just love it!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anoosh
Site Experience FeedbackAug 20, 2026
Easy to use, well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackAug 20, 2026
Very easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
Very good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sam
Site Experience FeedbackAug 20, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cathy
Site Experience FeedbackAug 20, 2026
I love Estee make up products, the free gifts and your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fab
Site Experience FeedbackAug 20, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ivy
Site Experience FeedbackAug 20, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
R Wright
Site Experience FeedbackAug 20, 2026
great product, love getting the free gifts with purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janley
Site Experience FeedbackAug 20, 2026
Ordering was easy and quick, I would definitely recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steffy
Site Experience FeedbackAug 20, 2026
Love how easy the navigation is on the website and the free samples offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SweeT
Site Experience FeedbackAug 20, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arita2580
Site Experience FeedbackAug 20, 2026
Love my Beautiful body lotion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Surly gal
Site Experience FeedbackAug 20, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackAug 20, 2026
Great !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 20, 2026
It was great. Previously had had issues with promotions pulling up and activating
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Site Experience FeedbackAug 20, 2026
Sometimes it is difficult for me to check out and I have to do it several times. However, I’ve been using Estee Lauder products for many years and always get compliments on my complexion and I wouldn’t use anything else. I used to always go into the store, but I am now enjoying ordering online. Although I love the makeup, I think the skin care is absolutely amazing. I use almost all the products.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DB
Site Experience FeedbackAug 20, 2026
It was easy to find product whic I want to buy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
Genial
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
Slow and clunky
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Lulu
Site Experience FeedbackAug 20, 2026
Smooth ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 20, 2026
Easy to shop. I just looked at best sellers and found what I wanted to have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Myface
Site Experience FeedbackAug 20, 2026
I don’t enjoy purchasing from my phone.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Jessa
Site Experience FeedbackAug 20, 2026
I absolutely love a night time face products! I have recently gone through menopause and my skin changed drastically to dull amd tired. Estee Lauder brought back my youthful glow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fuzzy Wuzzy
Site Experience FeedbackAug 20, 2026
I thought the website was easy to use. I was able to find the products I like to use and also found a couple of my products had reduced prices. I thought the payment page was not clear where to click to finalize the transaction.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KW
Site Experience FeedbackAug 20, 2026
Nice layout, but kept having. to go back and forth with some of the checkout features.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JJ
Site Experience FeedbackAug 20, 2026
Really fun to shopping with you guys
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9