Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,780 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 9% | 10% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 57,639
Leslie
Site Experience FeedbackAug 21, 2026
I loved 🥰
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anne
Site Experience FeedbackAug 21, 2026
Quality products as expected that exceed its quality as advertised or meet its quality as advertisement. I find all products enhance my aging skin.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cookie
Site Experience FeedbackAug 21, 2026
Went smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Punam
Site Experience FeedbackAug 21, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 21, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MarMar
Site Experience FeedbackAug 21, 2026
Excellent product and easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emily
Site Experience FeedbackAug 21, 2026
This is the brand I have used for 20 years, I trust the quality of Estée Lauder products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Love
Site Experience FeedbackAug 21, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jinny
Site Experience FeedbackAug 21, 2026
I am elderly and found it easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nikki
Site Experience FeedbackAug 21, 2026
It was an easy and smooth process. The items listed were detailed and it made picking the items I wanted easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeCe
Site Experience FeedbackAug 21, 2026
ApplePay was not an option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunandsand
Site Experience FeedbackAug 21, 2026
The site was user friendly and easy to navigate. The bonus discount for my purchase today was wonderful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ENDA
Site Experience FeedbackAug 21, 2026
Very satisfied with the interaction, easy to understand and follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
I love the product. The price keeps going up and I think is unreasonable for what you receive.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sophiya
Site Experience FeedbackAug 21, 2026
All great just need to have more visibility of soaps for body
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Verola
Site Experience FeedbackAug 21, 2026
Evrithing
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Patricia
Site Experience FeedbackAug 21, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lissa
Site Experience FeedbackAug 21, 2026
Quickly made my choice from a detailed menu. Very easy to navigate this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackAug 21, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
m
Site Experience FeedbackAug 21, 2026
I love how easy it was to find stuff for my skin type.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No comment
Site Experience FeedbackAug 21, 2026
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kimmy
Site Experience FeedbackAug 21, 2026
Excellent website….easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackAug 21, 2026
I like all the free gifts
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Kimberly
Site Experience FeedbackAug 21, 2026
No problems with website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cate
Site Experience FeedbackAug 21, 2026
It was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mia
Site Experience FeedbackAug 21, 2026
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carla
Site Experience FeedbackAug 21, 2026
It was easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
It’s easy to order and I love the experience of purchasing something and getting a free gift. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Je
Site Experience FeedbackAug 21, 2026
Very good interactiob fast
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackAug 21, 2026
Overall good. Easy to search for what I was looking for. It would have been nice if there was a pop up after I used code "Day26" to have me select the lotion from the checkout cart rather than having to seek it out, but overall I am very pleased!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miesiemuis
Site Experience FeedbackAug 21, 2026
My experience was very good. I have always bought estee lauder inside a shopping mall for the last 20 years but i think i will buy from the website now. Much easier
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 21, 2026
I love that having Apple Pay makes it so easy to check out. Thank you for that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackAug 21, 2026
Wonderful experience love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackAug 21, 2026
I found registering to be difficult and couldn’t get a password reset.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lmh
Site Experience FeedbackAug 21, 2026
I love the renutrive classic, don’t EVER discontinue this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
veron
Site Experience FeedbackAug 21, 2026
smooth experiences buying online. hopefully all the gift will be available.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Esmeralda
Site Experience FeedbackAug 21, 2026
I just wish you had like more sample product products
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Seabee
Site Experience FeedbackAug 21, 2026
Once I figured out the system, I believe I’m very pleased with my overall experience. Hopefully I ordered everything that I wanted. I love the Estee Lauder product. I have ordered from Shopping Network and I’m very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queen
Site Experience FeedbackAug 21, 2026
Website was easy to navigate and appealing. Great advertising
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerri
Site Experience FeedbackAug 21, 2026
I had been seeing the offer on line and I am pleased with the experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 21, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Site Experience FeedbackAug 21, 2026
Easy access and checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 21, 2026
.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Journagan
Site Experience FeedbackAug 21, 2026
Today’s experience was a good one. I hope the samples are ones I will love.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stepdoll
Site Experience FeedbackAug 21, 2026
The website is excellent, very interactive and easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glory
Site Experience FeedbackAug 21, 2026
My interaction of the website was mostly good. I purchased the foundation by using the try it virtual. I’m not too sure of the color it suggested me to buy but hopefully it will be perfect. I just Love Estee Lauder products above all the rest that I’ve ever tried.I love all the free gifts & the coupon discount. It gives me the chance to try other products that I may fall in love with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leyla C.
Site Experience FeedbackAug 21, 2026
Producto muy bueno, sobre todo siempre hay promociones y muestras gratis
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becca
Site Experience FeedbackAug 21, 2026
i think Estee Lauder is a great value for the money and I always enjoy shopping at your website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mireille
Site Experience FeedbackAug 21, 2026
:( pages freeze sometimes :) pictures perfectly illustrate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10