Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating based on 3,800 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 9% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,902
Online Shopper
Site Experience FeedbackJul 1, 2026
N-A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Meluzka
Site Experience FeedbackJul 1, 2026
Very good nice and easy very self explanatory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Theresa
Site Experience FeedbackJul 1, 2026
I love the products that I order, especially the value and the quality of the Estée Lauder products. I love the easy use of the website and the payment processed. I have been a long time customer and I am 58 years old. I get a lot of compliments on my skin that I look younger than my age and that my skin and complexion look excellent. I have no lines or wrinkles anywhere on my face. I attribute that to the consistent use of Estée Lauder skin products and cosmetics. I can’t say thank you enough to Estée Lauder for giving me the confidence that I’ve had most of my life using their products and cosmetics on my face. For all the people that have negative experiences and responses about Estée Lauder products on a mature woman’s face I would advise to take the time to go into an Estée Lauder counter and let them find you the products according to your needs. The ladies at the counters are not the same as the Internet when you start using Estée Lauder products. The cosmeticians have a lot of experience and if you tell them what exactly you’re looking for and what problems you have and what you do not like they will help you look and tell you find what makes you happy and look beautiful. Thank you so much Estée Lauder!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary 76
Site Experience FeedbackJul 1, 2026
Easy and fast. No problems.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJul 1, 2026
5-7 day shipping is way to long.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Mashee
Site Experience FeedbackJul 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LEE
Site Experience FeedbackJul 1, 2026
I am excited to place an order, but a little disappointed to learn that the other item I want to order is out of stock. Other than that, the process is pretty good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nikole Ashley
Site Experience FeedbackJul 1, 2026
It was good. I was watching Nia Long on the IRL podcast, and her skin was phenomenal, and I had to buy ALL the things!!! I am 41 and need a skin routine to preserve my beauty.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aundrea
Site Experience FeedbackJul 1, 2026
Awesome my fiance love your products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Li
Site Experience FeedbackJul 1, 2026
Simple, seamless, spectacular!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa c.
Site Experience FeedbackJul 1, 2026
I like that my credit card numbers came up and I didn't have to dig them out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandi829
Site Experience FeedbackJul 1, 2026
Always easy to place orders online. Lots of discounts and free gifts with purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melanie
Site Experience FeedbackJul 1, 2026
Easy to navigate and find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 1, 2026
Ease of use. Free samples. Trusted quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cristina
Site Experience FeedbackJul 1, 2026
Cristinastoica
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Min
Site Experience FeedbackJul 1, 2026
Easy no latency
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gm
Site Experience FeedbackJul 1, 2026
Good fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJul 1, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Landon
Site Experience FeedbackJul 1, 2026
Love the discount and easy check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CLD
Site Experience FeedbackJul 1, 2026
I came to look for the original formula of the double wear foundation and found exactly what I was looking for and I got a discount!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ron
Site Experience FeedbackJul 1, 2026
I was lookimg for adeal anhd i found one
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorica
Site Experience FeedbackJul 1, 2026
Easy to shop but u need trial samples for all ur perfumes. I would have bought more things
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sakun
Site Experience FeedbackJul 1, 2026
Good +++++
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kumush
Site Experience FeedbackJul 1, 2026
Easy to find the items, well designed, not confusing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LilyM
Site Experience FeedbackJul 1, 2026
I like the promotions they have and the free shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Maria C
Site Experience FeedbackJul 1, 2026
Some of the details were confusing but probably cause it was my first time ordering online with Estée Lauder
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ivy Kong
Site Experience FeedbackJul 1, 2026
I and my sister like Estee Lauder serum, and the primer is good too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grandma R
Site Experience FeedbackJul 1, 2026
I love ordering Estee Lauder! My husband knows this too. Since we have had to make some crucial budget cuts I am very careful what and from who I buy from. My birthday is in a few days and I am turning 66! My husband saw the email I got from Estee Lauder and that I was day dreaming about a purchase. He kindly said, "Go ahead and purchase something for your birthday." So...I did! I can't wait. At my age every cleanse counts. Lol
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KG
Site Experience FeedbackJul 1, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rola
Site Experience FeedbackJul 1, 2026
This is my best brand for ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackJul 1, 2026
I wish you would provide more samples of your new products with purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GH
Site Experience FeedbackJul 1, 2026
good overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 1, 2026
I really like it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Debra
Site Experience FeedbackJul 1, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackJul 1, 2026
Overall excellent! I will continue shopping ester lauder on line! Coupon discounts was a plus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MMF
Site Experience FeedbackJul 1, 2026
Estée Lauder’s website is well organized, easy to understand and to use. The design is clean, photos are nice. The information about products is good and complete.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Miriam
Site Experience FeedbackJul 1, 2026
The website is super easy to navigate and I like that there is an option to pick up from a UPS store when the weather is 108 degrees everyday.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJul 1, 2026
Very good except when I would enlarge the pace too much , it reloaded. And, had a small bit of trouble with the try on where it also reloaded but overall great !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay T.
Site Experience FeedbackJul 1, 2026
Beautiful website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barb
Site Experience FeedbackJul 1, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CW
Site Experience FeedbackJul 1, 2026
Easy, straightforward experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Bestsellers ‘pop’ up and easy to scroll on the phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pia
Site Experience FeedbackJul 1, 2026
Ordering and checkout are cumbersome, frustrating to say the least!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Beca
Site Experience FeedbackJul 1, 2026
Old school treatment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NN
Post-Delivery FeedbackJul 1, 2026
Fully saticfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MG18
Post-Delivery FeedbackJul 1, 2026
The value of the product bundle I received was amazing. Not just the price for the full size serum and travel size cleanser, eye cream, and moisturizer, but the quality of the products themselves. My skin is absolutely glowing. Well worth every penny spent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lucy
Site Experience FeedbackJul 1, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shell
Site Experience FeedbackJul 1, 2026
Surprised about tax
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10