Estée Lauder Reviews - 3,798 Post-Delivery Reviews - 9.1/10
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 81% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,918
Online Shopper
Site Experience FeedbackJun 28, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anita
Site Experience FeedbackJun 28, 2026
I only tried over mobile and it’s a bit slow. The site lags and takes a while to search for products and switch to product pages. Everything worked and I didn’t run into errors, which is good, but it took a little patience to go through the shopping experience.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
It would be nice to receive the free gifts that you can get from buying Estée Lauder at Dillards or Macy’s. Especially if we’re buying from Estée Lauder’s direct website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Countrymam
Site Experience FeedbackJun 28, 2026
Everything went smoothly as expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
My only complaint is the cost of these products. They're barely in reach any longer.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Banana
Site Experience FeedbackJun 28, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vivian
Site Experience FeedbackJun 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Good Overall
Site Experience FeedbackJun 28, 2026
good selection of products. difficulty selecting offers. Best if you automatically add the free gift sets or state it that it is automatically added.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TexasDeb
Site Experience FeedbackJun 28, 2026
Nice offer of 40% off
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Annie
Site Experience FeedbackJun 28, 2026
Great experience overall, very easy to navigate through the website and a seamless process from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJun 28, 2026
Lost promotion to web page issues junegift promotion
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nanny
Post-Delivery FeedbackJun 28, 2026
I am a satisfied customer. Thank You
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 28, 2026
Easy transaction. Coupon expiration explained and that was a plus. Too bad I missed the deadline and other gift offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn S.
Site Experience FeedbackJun 28, 2026
The website was a little slow today but generally I am able to find what I’m looking for.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ALR
Site Experience FeedbackJun 28, 2026
I am very satisfied with my experience with this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Only received one trial size sample. Was supposed to get 3 samples
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
MGF
Site Experience FeedbackJun 28, 2026
I was able to find the hand cream that I wanted to order. I was disappointed that I just missed the JUNEGIFT offer by 8 hours.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EJ
Site Experience FeedbackJun 28, 2026
The products I was looking for was available.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sherry
Site Experience FeedbackJun 28, 2026
very easy to navigate and pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leensker
Site Experience FeedbackJun 28, 2026
Easy shopping experience and loyalty discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mona
Post-Delivery FeedbackJun 28, 2026
Good product and meet my expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Elsee
Site Experience FeedbackJun 28, 2026
Misled about June gift…still listed on banner and web site…not accepted at checkout time…supposedly ended at 6:15am
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
trinvarga
Site Experience FeedbackJun 28, 2026
Very easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirley
Site Experience FeedbackJun 28, 2026
Easy to navigate, although the Last Chance section was not easy to find. I found out that Estee Lauder.com had this section and they still had their original formulas available for purchase, which is what prompted me to go to the website to make a purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chris C.
Site Experience FeedbackJun 28, 2026
Excellent value for quality products. Easy to shop and check out quickly.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 28, 2026
Smooth experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosa
Site Experience FeedbackJun 28, 2026
Easier than in the past
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monica
Site Experience FeedbackJun 28, 2026
Good Products , excellent Makeup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peaches
Site Experience FeedbackJun 28, 2026
Website was quick to find the products that I was interested in.Coupons were great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Great and best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denise
Site Experience FeedbackJun 28, 2026
I have used Este Lauder for 40 plus years I love every thing about this company. I wish I could afford the skin care. I always got compliments on my makeup when I used maximum coverage the only thing about that product it always came off on the collar of my shirts. I started using double wear in its place not as pretty as a coverage but I still use it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Barbara
Post-Delivery FeedbackJun 28, 2026
I love the color
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
coco
Site Experience FeedbackJun 28, 2026
always a wonderful easy transaction and great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
everything worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tonya
Site Experience FeedbackJun 28, 2026
My online purchase was very simple and I will definitely come back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
I didn't understand why I didn't get the free gift.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Over 55
Site Experience FeedbackJun 28, 2026
Good! Going back to Este after trying different products with no success
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kaye
Site Experience FeedbackJun 28, 2026
Everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Site Experience FeedbackJun 28, 2026
Great web site and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Estée Lauder is excellent !! The best product for skin!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jewel
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cristy
Site Experience FeedbackJun 28, 2026
Me gustó mucho la facilidad de encontrar los productos y la descripción detalllada de cada uno de ellos. Me gustaría que explicaran mejor cómo usar mis puntos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trish
Site Experience FeedbackJun 28, 2026
Very easy to go through , from the view of the products, prices and information about all of them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackJun 28, 2026
Good expirience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
It was smooth and easy and I got a bunch of free gifts and samples. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Miss
Site Experience FeedbackJun 27, 2026
Great service easy access
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jazz
Site Experience FeedbackJun 27, 2026
My experience was nice and quick.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A