Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,549 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 7% | 7% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,088
Online Shopper
Site Experience FeedbackSep 26, 2026
Good experience overall, the site is beautiful and the information is clear. Like the quick comparison section for serums "Your Power Serum. Find the face serum that's right for you."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AnnefromMesquite
Site Experience FeedbackSep 26, 2026
I was sorry to see that the Travel Amber Musk was backordered.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
It is good to shop at Estée Lauder because I had bought Estée Lauder night repair cream for my sister she loves it, so I tried to order again
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackSep 26, 2026
It took awhile for the free sample page to load and the first time I selected an item it didn’t go into my bag. Otherwise the experience was fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Love all the products. Website is very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Post-Delivery FeedbackSep 26, 2026
I am losing weight and as you lose weight your face wrinkles because it no longer has that weight fulness, I started using Estee Lauder and I started seeing less wrinkles and more face tightening. I real do recomend the Estee Lauder products, especially if you are losing weight.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Carrie
Site Experience FeedbackSep 26, 2026
Super easy and quick checkout. Found what I was looking for quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ggs
Post-Delivery FeedbackSep 26, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
SLMR
Site Experience FeedbackSep 26, 2026
I have using Estee Lauder products over 40 years. I am now 81 yrs and most people do not believe that as I surely don't look or sound of that age. When they are happy to hear, I promply tell them that I owe it all to Estee Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathleen
Site Experience FeedbackSep 26, 2026
It was actually quite easy. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cutie
Site Experience FeedbackSep 26, 2026
The website was easy to order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackSep 26, 2026
It was ok but the try on for the lipstick didn’t work
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
Nad
Site Experience FeedbackSep 26, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
I love Estee Lauder products! Been using Estee Lauder for 60 years. Website is easily and convenient. I'm 73 and people think I'm 50!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Piper
Site Experience FeedbackSep 26, 2026
It was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HJ
Site Experience FeedbackSep 26, 2026
Good deal on products easy to compare the prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jules
Site Experience FeedbackSep 26, 2026
Easy to navigate and I can usually get a better deal through on line than in stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BK
Site Experience FeedbackSep 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackSep 26, 2026
Website is easy to use. I like ordering online for free samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CarieB
Post-Delivery FeedbackSep 26, 2026
No comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Husband james
Site Experience FeedbackSep 26, 2026
Quick and painless
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Nene
Post-Delivery FeedbackSep 26, 2026
I have used Estée Lauder products since I was young and I am now 79 years old!!! Love my Estée Lauder products!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sooz
Site Experience FeedbackSep 26, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GDW
Site Experience FeedbackSep 26, 2026
The only thing I would change is offering discounts to all clients not just first time sign up clients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Irishcarol
Site Experience FeedbackSep 26, 2026
I had a 20% off coupon and I tried 3 times to use it but it never went through I'm not happy!
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Corgi Mom
Post-Delivery FeedbackSep 26, 2026
The first person I spoke with was terrible!!! The second person was much more helpful.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackSep 26, 2026
I purchased the new eyeshadow stick in Rose, and it has absolutely NO color on my eyelids. Very disappointing!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Red Rose
Site Experience FeedbackSep 26, 2026
Finding the right shade of foundation was easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
AJ
Site Experience FeedbackSep 26, 2026
I like the ease of shopping online here and all the free gifts that add up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grammy
Site Experience FeedbackSep 25, 2026
Satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nening
Site Experience FeedbackSep 25, 2026
I am very satisfied with the way the website is being setup it is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susie
Site Experience FeedbackSep 25, 2026
I was very satisfied knowing that my order is going to arrive soon but how I wished it would be less time than a week
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 25, 2026
Everything went smoothly. When I need to reorder it will come back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andiejune
Post-Delivery FeedbackSep 25, 2026
STILL HAVEN'T RECEIVED PART 2 OF my September 9 complete order.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 1
- Customer Support: 5
Golddust
Site Experience FeedbackSep 25, 2026
It was easy navigating my way around the website finding what’s suitable for me. I have been using the advanced night repair for about a year now and I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Genius
Site Experience FeedbackSep 25, 2026
This was a gift & I was able to pick a sample w/my order. I wish I could have had the samples sent to me, separately from the gift item, Knowing perfume - which was going to someone else. The same thing holds true when you are offering a promo. If I am spending the money on an item & sending it to someone other than myself, I should be able to have the 'bonus' items, samples/special gift items sent separately to myself. There should be an option for that, but there is not.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 25, 2026
I always get Estée Lauder products. Customer service was less optimal than I expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 8
Kara
Site Experience FeedbackSep 25, 2026
Everything was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tjae
Site Experience FeedbackSep 25, 2026
Easy to find products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 25, 2026
Went smoothly. No issues -
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 25, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackSep 25, 2026
Easy to use, good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Party Girl
Site Experience FeedbackSep 25, 2026
Really fast delivery; thrilled I did not have to pay shipping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marisa GE
Site Experience FeedbackSep 25, 2026
I love Estee Lauder I am 36, have been using it since I was 18. I wish I knew how to use the skin care better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane
Post-Delivery FeedbackSep 25, 2026
Great service! Will order again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
BeBe G
Site Experience FeedbackSep 25, 2026
The website is so easy to navigate. I really like the description of the offered products and how to use them. Also how clear it is on the free items. There is no way that you will lose out on a freebie during check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
barbarita
Site Experience FeedbackSep 25, 2026
Good to get special pricing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Am
Post-Delivery FeedbackSep 25, 2026
I ordered samples and they are soo small that I can even try for once... I didn't like that at all
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A