Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,792 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 9% | 8% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 60,372
Lol
Site Experience FeedbackAug 11, 2026
Good was easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackAug 11, 2026
Website very easy to get navigate in,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
webspigner
Site Experience FeedbackAug 11, 2026
Appreciated the discount on my purchase….
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
search brought up my item quickly. straightforward check out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackAug 11, 2026
I did not find the exact lipstick I was looking for, bur it appears the site found me similar products. I will know when they arrive. I do wish a person could find a product from prior orders. In my opinion, Estée Lauder cancels items too quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Estée Lauder
Site Experience FeedbackAug 11, 2026
Site is easy to navigate. I think my ordering would have been easier if I could simply populate a field with the product code ( 1N Desert Sand) and all linked products would show.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fantastic
Site Experience FeedbackAug 11, 2026
Very informative and to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NN
Site Experience FeedbackAug 11, 2026
Overall it was easy- just a little hiccup checking out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Racheal
Site Experience FeedbackAug 11, 2026
Experience was good. It was easy to see what i was lookin for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
I order my Beautiul Perfume from Estee Lauder. It is always fresh, not stale as some stores sell it. Have used coupons in the past as well as points.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carm
Site Experience FeedbackAug 11, 2026
I have experienced nothing but good service on this site. The ability to pick and choose and match to other products is great! I find this a great option to going to the store for now,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cynthia
Site Experience FeedbackAug 11, 2026
Easy to view and select products. Ease of checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackAug 11, 2026
The menu needs further development. Like I should be able to see all cleansers at once. Not based on daytime or nighttime..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shell
Site Experience FeedbackAug 11, 2026
im needing my perfume for my purse.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lauren18531
Site Experience FeedbackAug 11, 2026
website was easy to use. not alot of pop ups which us good. the site was quick and easy to navigate what i was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
It was very easy to make my purchase. Just seemed a little slow moving through the checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melzy
Site Experience FeedbackAug 11, 2026
Easy to use, product description was very detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
flydutch
Site Experience FeedbackAug 11, 2026
Slightly hard to find the offers…free samples for instance I tried to use chat to get advice on color of foundation and no one responded to the chat
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 11, 2026
Easy to find the products looking for and purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Smells Lovely
Site Experience FeedbackAug 11, 2026
My last purchase had a blue makeup bag which I never received. I was sent the contents of the bag which I enjoy.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KHBB
Post-Delivery FeedbackAug 11, 2026
I went on line and ordered. I liked the product and colors in the gift set I received. The blush set colors were perfect. They are almost gone. The medium bronzer color is darker then it was in the gift set and the reason I ordered it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
GJ
Site Experience FeedbackAug 11, 2026
Easy accessible and smooth transition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prettykelly
Site Experience FeedbackAug 11, 2026
It was easy and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arlen
Site Experience FeedbackAug 11, 2026
Easy to find what I am looking for .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fluffy
Site Experience FeedbackAug 11, 2026
Easy to use and time saving.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kristen
Site Experience FeedbackAug 11, 2026
The product I was searching for was easy to find and the checkout process was simple. The only negative is that I was not able to access or take advantage of the free item w/ purchase of $75+. I spent over $80.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Easy to move around website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RedneckRN
Site Experience FeedbackAug 11, 2026
Quick and easy checkout. Free shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Site Experience FeedbackAug 11, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ko
Site Experience FeedbackAug 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ami
Site Experience FeedbackAug 11, 2026
Shopping was fine. I just get tired of products being discontinued and its really expensive.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 11, 2026
A patriot for over 50 years! Always improving and reliable! Easy on line purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie
Site Experience FeedbackAug 11, 2026
Didn't have any problems.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nada
Site Experience FeedbackAug 11, 2026
The website is good but some glitches. Sign in is not possible until products are added to the cart
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DeeDee
Site Experience FeedbackAug 11, 2026
Every thing was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 11, 2026
Find my color
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mik
Site Experience FeedbackAug 11, 2026
Love the eye products bur in this economy it’s hard to justify the high cost as a retiree
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 11, 2026
Excellent product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeanne
Site Experience FeedbackAug 11, 2026
Enjoyed learning about the new products and want to try them
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RO
Post-Delivery FeedbackAug 11, 2026
Still waiting for return of returned prodict
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
dzukaite
Site Experience FeedbackAug 11, 2026
The website is informative and easy to navigate. I also appreciate the variety of free samples, as they provide an opportunity to try different products I want to purchase in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HK
Post-Delivery FeedbackAug 11, 2026
The pump worked twice, on the 3rd time it came apart!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Satisfied customer!
Site Experience FeedbackAug 11, 2026
Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nan
Site Experience FeedbackAug 11, 2026
always like shopping at estee lauder even though it is pricey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jane E
Site Experience FeedbackAug 11, 2026
Great products. I've used for decades. Love the 15% off!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BMW
Site Experience FeedbackAug 11, 2026
It was great, didn’t see the gift wrap option though-
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mallory
Site Experience FeedbackAug 10, 2026
/
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Letty
Site Experience FeedbackAug 10, 2026
Letty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
De
Site Experience FeedbackAug 10, 2026
Never had a problem
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CONNIE
Site Experience FeedbackAug 10, 2026
see prior comment this date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10