Estée Lauder Reviews - 3,795 Post-Delivery Reviews - 9.1/10
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,749
Cindy
Site Experience FeedbackJun 26, 2026
I like the online service is easy. It’s fast.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cristina
Site Experience FeedbackJun 26, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brittany
Site Experience FeedbackJun 26, 2026
I usually purchase my estee Lauder products in Macy's, sephora, amazon but I was very happy with how easy it was to order online. And very happy that I still got the free gift bag with purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jl
Site Experience FeedbackJun 26, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
F.Rubi
Site Experience FeedbackJun 26, 2026
Very good and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rubí la bella
Site Experience FeedbackJun 26, 2026
ESTÉE LAUDER has been my favorite brand from the past 18 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MamaJ
Site Experience FeedbackJun 26, 2026
I didn’t spend a lot of time with it but perhaps there could have been more subcategories for shopping (mascaras, shadows, blushes, wrx$
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Suzie1111
Site Experience FeedbackJun 26, 2026
I always love shopping directly on the Estée Lauder website. I love all of their products, and I really appreciate the gifts and samples they include with my orders. That’s why I only buy directly from Estée Lauder—not from Ulta, Sephora, or department store makeup counters. Every time my package arrives, it’s like Christmas! I’m always so excited by all the wonderful surprises inside. Thank you, Estée Lauder, for making every order feel so special!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alex D.
Site Experience FeedbackJun 26, 2026
Really loved the shade matching tool. I was going to buy the previous foundation I got in store that had a lesser shade range, but the tool helped me find one that fit my skin tone better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bluesky
Site Experience FeedbackJun 26, 2026
All was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cece
Site Experience FeedbackJun 26, 2026
Easy to navigate. Finding the shade I need takes a little bit of time, but I found it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Arlo
Site Experience FeedbackJun 26, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelanieD
Site Experience FeedbackJun 26, 2026
Great products been using it for over 25 years
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lee
Site Experience FeedbackJun 26, 2026
It was a good experience nothing out of the ordinary.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJun 26, 2026
Somewhat not convenient for return
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Sunflower
Site Experience FeedbackJun 26, 2026
My favorite skincare products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MAroli
Site Experience FeedbackJun 26, 2026
encontre lo que necesitaba
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grammyj
Site Experience FeedbackJun 26, 2026
Somewhat difficult to navigate. Had to sign in a second time.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Deepa
Site Experience FeedbackJun 26, 2026
Selecting need products is easy and price is reasonable. Good collection of products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
It was quick to checkout. Would like to see more gift times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Too many glitches
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
CM
Site Experience FeedbackJun 26, 2026
It was good - easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ari63
Site Experience FeedbackJun 26, 2026
mo
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KZ
Site Experience FeedbackJun 26, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yum yum
Site Experience FeedbackJun 26, 2026
Easy to understand, and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kel
Site Experience FeedbackJun 26, 2026
Easy to find products, enjoy the sales, coupons free shipping is always a plus informative. Check out was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kv
Site Experience FeedbackJun 26, 2026
15% DISCOUNT AFTER SIGNING UP FOR EMAILS, Then use it on order made order less than free shipping amt and was higher total with 15% off. Tax charge was not added until after payment info entered. if using 15% off not able to receive free gift.. misleading.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackJun 26, 2026
It’s good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melanie
Site Experience FeedbackJun 26, 2026
It was a nice experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackJun 26, 2026
Good, easy, fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yellowbanana
Site Experience FeedbackJun 26, 2026
It was good and easy. Liked the coupon and special gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anzhelika
Site Experience FeedbackJun 26, 2026
I love this site,very easy to order and explanations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janeth
Site Experience FeedbackJun 26, 2026
Excelente fue tan fácil realizar la compra
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J. Borkowski
Site Experience FeedbackJun 26, 2026
Estée Lauder has been my go to brand for skincare and makeup that provides flawless results!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cat
Site Experience FeedbackJun 26, 2026
Easy, no problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rose
Site Experience FeedbackJun 26, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I love the mascara and face creams
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
it is very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No comment
Site Experience FeedbackJun 26, 2026
Please keep the original formula of double wear foundation, the new formula breaks up and turns orange. I wasted 52 on that garbage
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
KB
Site Experience FeedbackJun 26, 2026
Estee website is one the easiest sites I have shopped/ordered from. No lagging, freezing etc.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kimmy
Site Experience FeedbackJun 26, 2026
Great buying experience and I love EL products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kanny
Site Experience FeedbackJun 26, 2026
Very good experience to by on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liv
Site Experience FeedbackJun 26, 2026
Easy to understand. Easy to find the regular items that I love .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Great products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lexilouhoo22
Site Experience FeedbackJun 26, 2026
I like that it was easy to search what I wanted and it made helpful Suggestions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nel
Site Experience FeedbackJun 26, 2026
I came to the website because I needed moisterizing cream. My favorite Estee Lader product is Youthdew, my favorite grangrance for decades. But today I needed moisturizer. I love the free gift bag. A new lipstick is always welcome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiki
Site Experience FeedbackJun 26, 2026
Good. I would like to see videos about the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Texan girl
Site Experience FeedbackJun 26, 2026
I was looking on instagram then I saw the sales on the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10