Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,791 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 9% | 7% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,537
Sofie
Site Experience FeedbackAug 9, 2026
Good: Can select the sampler. Bad: Favored limited Edition sold out quickly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
Experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paz
Site Experience FeedbackAug 9, 2026
I love the last chance offers and the sale items. Easy to find the items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justina
Site Experience FeedbackAug 9, 2026
The website was very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jude
Site Experience FeedbackAug 9, 2026
The website is very easy to navigate. Was able to find my products very easily. Love Estee Lauder skin care products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
User 999
Site Experience FeedbackAug 9, 2026
needs to be more interactive
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Bere
Site Experience FeedbackAug 9, 2026
Love the body powder it hard to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
West Texas Deb
Site Experience FeedbackAug 9, 2026
Website is user friendly. Gave me opportunity to review my order. Clearly stated free shipping & then carried through with promise. Fairly easy to find my shade of foundation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Navigation was relatively easy to find the products I ended up purchasing.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Josie
Site Experience FeedbackAug 9, 2026
Very good experience and love Estée Lauder products. The only bad thing is I can’t get enough of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackAug 9, 2026
It was easy to find the product I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimz
Site Experience FeedbackAug 9, 2026
Very easy to navigate and find what I was looking for and some great sales and complimentary samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 9, 2026
Easy to navigate. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa H
Site Experience FeedbackAug 9, 2026
I’m extremely disappointed about you guys taking away the Double Wear foundation original formula that has been around for decades. Now I feel like I have to invest my money elsewhere to get another foundation because it’s now discontinued. That is why I rated my survey with those numbers. Either than that all other products have been good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
I’ve been using Estée Lauder products for years off and on and I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hello
Site Experience FeedbackAug 9, 2026
Very easy and good customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackAug 9, 2026
Easy to maneuver the website.easy to find what I was looking for and easy to check out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jane
Site Experience FeedbackAug 9, 2026
My experience with the Estee Laufer website is always very positive and my very fresh products arrive right now time. I value the excellent customer service!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yaoyao
Site Experience FeedbackAug 9, 2026
I'm 15 years customer with ESTEE Lauder. I love those skin care items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tenerbelle
Post-Delivery FeedbackAug 9, 2026
I like it fine but there isn't any lasting effect. You could put it on.5 times a day and you'd be out of any smell good a few hours later!
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
Mia
Site Experience FeedbackAug 9, 2026
I have been using Estee Lauder for over 40 years and keep coming back to their skin care line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EW
Site Experience FeedbackAug 9, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elaine
Post-Delivery FeedbackAug 9, 2026
Estee launder really works for me. My wrinkles , girl they are going away . You need to try it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jrc421
Site Experience FeedbackAug 9, 2026
N/A
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kellie
Site Experience FeedbackAug 9, 2026
It was great. Easy to maneuver my way through
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
nikita
Site Experience FeedbackAug 9, 2026
Site is easy but would like more assistance on shade selection.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Joy
Site Experience FeedbackAug 9, 2026
Great interaction and perfect details and pictures of product.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackAug 9, 2026
States that there is a free sample with order over $75. My order was over this amount but no free sample. False advertising is annoying.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Taino
Site Experience FeedbackAug 9, 2026
I love for you guys to have Military discount for active duty and veterans, please. I will really appreciate it if you do.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Grace
Site Experience FeedbackAug 9, 2026
sometimes it is not very easy to see the offer and apply the offer when check out.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JC
Site Experience FeedbackAug 9, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redster
Site Experience FeedbackAug 9, 2026
Overall experience was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied purchase
Site Experience FeedbackAug 9, 2026
Seemed straightforward for what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cari
Site Experience FeedbackAug 9, 2026
Great products, my second order to try products I haven't used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mia-amazing
Site Experience FeedbackAug 9, 2026
amazing products and worth for the money you pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackAug 9, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Teddy
Site Experience FeedbackAug 9, 2026
Theese are the best skin care products.I bought for a long time from Macys ,but this time I saw a goog samples offer directly from site.The best skin product compare the competitors.I have Parfums also from this brand .Like them ,but skin products are fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vickie
Site Experience FeedbackAug 9, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Huasa7
Site Experience FeedbackAug 9, 2026
Hard to pay with Apple Pay and does not tell me why it fails
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Michele007!
Post-Delivery FeedbackAug 9, 2026
I love all of the products that I use of aesthetics Lauder. I started as a Counter Sales Representative when I was 18 and am now 63. I’ve always loved the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Lina’s
Site Experience FeedbackAug 9, 2026
The purchase was made very quickly and easy, the product I always love every day to use even my skin sensitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pei Lin
Site Experience FeedbackAug 9, 2026
I used my phone to checkout, and I couldn’t get to the zip code since the keyboard was blocking it! I ended up searching up my address with the other tool, it worked well though! Just a little frustrating when it didn’t work
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Well-preserved
Post-Delivery FeedbackAug 9, 2026
I have been using Estée Lauder for 50 years! I have MS and no longer drive: which is why I ordered online. I will be going to the store next time I have to order.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 6
Kandykane
Site Experience FeedbackAug 9, 2026
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzie
Site Experience FeedbackAug 9, 2026
It's easy to find the product and description of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
My experience with the website as a whole was positive. I was provided a birthday code via email that was different than what was needed on the website. I was able to find it on the website afterward.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Ameena
Site Experience FeedbackAug 8, 2026
easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
@th
Site Experience FeedbackAug 8, 2026
The site is slow.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rose
Site Experience FeedbackAug 8, 2026
I am always a customer, but the website kept opening the cart when I was still looking at items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10