Estée Lauder Reviews - 3,792 Post-Delivery Reviews - 9.1/10
Estée Lauder Rating
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2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,621
Jnet
Site Experience FeedbackJun 25, 2026
Easy peasy! Got some great products! So happy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 25, 2026
The website was easy to navigate and I could find the items I wanted to buy. No complaints here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HL05
Site Experience FeedbackJun 25, 2026
The website is very easy to use and contains detailed information about products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krispin
Site Experience FeedbackJun 25, 2026
The website was easy to navigate. The discounts were applied as described.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tae
Site Experience FeedbackJun 25, 2026
Easy to read, review items, and great photos.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
D
Site Experience FeedbackJun 25, 2026
Easy and quick
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lovely
Site Experience FeedbackJun 25, 2026
I love all the Products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gigi
Site Experience FeedbackJun 25, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anita Paterson
Site Experience FeedbackJun 25, 2026
Always love, love how Estee lauder keeping my skin so smooth and hydrating all day long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackJun 25, 2026
Great description. Clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evie
Site Experience FeedbackJun 25, 2026
Good. It advertise for special June offers, and to qualify for them are quite intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loulou
Site Experience FeedbackJun 25, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave for his Wife
Site Experience FeedbackJun 25, 2026
It’s very easy to maneuver and find the products we’re looking for. Makes it easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 25, 2026
this website is very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jade
Site Experience FeedbackJun 25, 2026
A very easy website to order my Estée Lauder foundation from! Plus, a bonus promotional offer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Shonda
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
It was easy to make my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flowersss
Site Experience FeedbackJun 25, 2026
Website appeared to be somewhat running slow for some reason but I was able to make my purchase after all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taya
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Robi
Site Experience FeedbackJun 25, 2026
The site kept freezing and I almost gave up. But the sale was good so I kept trying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny Bear
Site Experience FeedbackJun 25, 2026
Smooth as silk, just like my skin after using what I ordered! ♥️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs A
Site Experience FeedbackJun 25, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MBJ
Site Experience FeedbackJun 25, 2026
Love the skin care products and have used for years. Now my son uses them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
It was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dolphinmimi4271
Site Experience FeedbackJun 25, 2026
Love when Estee Lauder has a big sale on the items I need to purchase. Easy to find the items I need and check out was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WhiteDevil75
Site Experience FeedbackJun 25, 2026
The website was easy to maneuver through and I found items I was needed by plus more!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blanca
Site Experience FeedbackJun 25, 2026
Excellent products and prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fan
Site Experience FeedbackJun 25, 2026
The website was easy to navigate. I could see all the promotions and products and it was overall very simple and easy to purchase. I would like to see the back of the products where the information of ingredients and where it’s made is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Relaxing kumari
Site Experience FeedbackJun 25, 2026
Beautiful site and products explained well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bird
Site Experience FeedbackJun 25, 2026
I started using Estee Lauder when my mother recommended it to me. Her completion was always beautiful. My daughter and granddaughters also use Estee. We are all pleased with Estee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spice Lady
Site Experience FeedbackJun 25, 2026
Went smoothly to order and to pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CD1
Site Experience FeedbackJun 25, 2026
It’s so easy to order all products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
pretty easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Enzo
Site Experience FeedbackJun 25, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peg
Site Experience FeedbackJun 25, 2026
Overall good experience but was trying to search for items and they were not coming up which was frustrating
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cri
Site Experience FeedbackJun 25, 2026
Struggled to find some other less expensive, useful for me, product to add to purchase to get free shipping. Was happy to find the product I was interested in on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ninfetty
Site Experience FeedbackJun 25, 2026
The 6-pc freebie is definitely value-for-money. Compute sales tax before, not after, the credit card has been charged.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Trinnyrv
Site Experience FeedbackJun 25, 2026
I’m amazed with this online purchase, I got a great price on it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Misty…ordering was not too complicated and you had the two products I wanted.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
perchik
Site Experience FeedbackJun 25, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sashe
Site Experience FeedbackJun 25, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms. Tan
Site Experience FeedbackJun 25, 2026
Found what I wanted and checkout was simple
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Heidi
Site Experience FeedbackJun 25, 2026
I was very satisfied so far with my on line purchasing experience…
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJun 25, 2026
Great experience and offers!! Thank you.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Weezy
Site Experience FeedbackJun 25, 2026
Very good interaction today. All my samples were added to the bag this time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phyu
Site Experience FeedbackJun 25, 2026
I love to use the skin care products and I will buy them again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim's thoughts
Site Experience FeedbackJun 25, 2026
The website is user friendly and very comprehensive. The product descriptions are very useful when I am making a decision on what to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackJun 25, 2026
I am very satisfied with this website. Everything is clear and easy for me to choose what I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glorianna
Site Experience FeedbackJun 25, 2026
I love the website. It’s easy to navigate and find what I’m looking for…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10