Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,792 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 9% | 7% |
 Negative | 8% | 11% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,150
Mallory
Site Experience FeedbackAug 10, 2026
/
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Letty
Site Experience FeedbackAug 10, 2026
Letty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
De
Site Experience FeedbackAug 10, 2026
Never had a problem
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CONNIE
Site Experience FeedbackAug 10, 2026
see prior comment this date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
I've been using Estee Lauder for over 40 years, the best for my skin ✋
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackAug 10, 2026
Website easy to navigate, very user friendly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alyssa
Site Experience FeedbackAug 10, 2026
It was very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C MIRABELLA
Site Experience FeedbackAug 10, 2026
TRULY LOVE EVERYTHING ABOUT PRODUCT BEEN USIONG FOR 40 YEARS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweety
Site Experience FeedbackAug 10, 2026
Difficult to go back and find the productd
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Naunie
Site Experience FeedbackAug 10, 2026
Overall interaction was great, no issues navigating website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackAug 10, 2026
My total wasn't adding up correctly before or after the discount. I removed a few things to make it simple but the total was still not correct. I eventually just processed the order because I needed the foundation.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Alice
Site Experience FeedbackAug 10, 2026
Very Clear and well oeganized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Senior Lady
Site Experience FeedbackAug 10, 2026
OK. but 15% discount was not available at checkout as promised. At least I couldn't find it.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
SK
Site Experience FeedbackAug 10, 2026
Very smooth experience with the purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mj
Site Experience FeedbackAug 10, 2026
Since there are no major dept stores near me I appreciate this site. I do miss stopping by a counter though to try new products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wendy
Site Experience FeedbackAug 10, 2026
Easy to use this website and informative regarding their products.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Datnursern
Site Experience FeedbackAug 10, 2026
Nice products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TNB
Site Experience FeedbackAug 10, 2026
Good products!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackAug 10, 2026
Excellent on line experience 👏 very quick purchase and discount. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Barb
Site Experience FeedbackAug 10, 2026
Very pleased with the shipping and the convenience of shopping on line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Small Wind
Site Experience FeedbackAug 10, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wanja
Site Experience FeedbackAug 10, 2026
i love the product, how it feels on my skin, the quality and smells great. price wise it is expensive
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 10, 2026
Online experience was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 10, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
EL
Post-Delivery FeedbackAug 10, 2026
Lip stick is not met my expectations.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 8
MrsK
Post-Delivery FeedbackAug 10, 2026
I purchased scent and a gift set. Estee has always had my favorite scents
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 10, 2026
I have used Estée for over 50 years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Carol A
Site Experience FeedbackAug 10, 2026
It works fine connecting glimmer with finance was expedient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beatrice
Site Experience FeedbackAug 10, 2026
Great products that deliver satisfaction from face cream to makeup to your door!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsVic
Site Experience FeedbackAug 10, 2026
Wish there were more discounts but the website is clear and concise regarding sales
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mapili
Site Experience FeedbackAug 10, 2026
It’s easy to navigate through the website. I hope the product that will be sent is of great quality. I’ve had quality issues with some of your products before.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Sofie
Site Experience FeedbackAug 9, 2026
Good: Can select the sampler. Bad: Favored limited Edition sold out quickly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 9, 2026
Experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paz
Site Experience FeedbackAug 9, 2026
I love the last chance offers and the sale items. Easy to find the items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justina
Site Experience FeedbackAug 9, 2026
The website was very easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jude
Site Experience FeedbackAug 9, 2026
The website is very easy to navigate. Was able to find my products very easily. Love Estee Lauder skin care products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
User 999
Site Experience FeedbackAug 9, 2026
needs to be more interactive
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Bere
Site Experience FeedbackAug 9, 2026
Love the body powder it hard to find
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Na
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
West Texas Deb
Site Experience FeedbackAug 9, 2026
Website is user friendly. Gave me opportunity to review my order. Clearly stated free shipping & then carried through with promise. Fairly easy to find my shade of foundation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
Navigation was relatively easy to find the products I ended up purchasing.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Josie
Site Experience FeedbackAug 9, 2026
Very good experience and love Estée Lauder products. The only bad thing is I can’t get enough of it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AR
Site Experience FeedbackAug 9, 2026
It was easy to find the product I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimz
Site Experience FeedbackAug 9, 2026
Very easy to navigate and find what I was looking for and some great sales and complimentary samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackAug 9, 2026
Easy to navigate. No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa H
Site Experience FeedbackAug 9, 2026
I’m extremely disappointed about you guys taking away the Double Wear foundation original formula that has been around for decades. Now I feel like I have to invest my money elsewhere to get another foundation because it’s now discontinued. That is why I rated my survey with those numbers. Either than that all other products have been good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
I’ve been using Estée Lauder products for years off and on and I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hello
Site Experience FeedbackAug 9, 2026
Very easy and good customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackAug 9, 2026
Easy to maneuver the website.easy to find what I was looking for and easy to check out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jane
Site Experience FeedbackAug 9, 2026
My experience with the Estee Laufer website is always very positive and my very fresh products arrive right now time. I value the excellent customer service!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10