Estée Lauder Reviews - 3,796 Post-Delivery Reviews - 9.1/10
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 10% | 9% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,545
Jenny
Site Experience FeedbackJun 24, 2026
I was surprised with all the free gifts and samples. I felt that it offers the better value than the other online places.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Tamara T
Site Experience FeedbackJun 24, 2026
I’ve been purchasing with you since 2018, and I can see how the website has evolved. Now is more intuitive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marylyn
Site Experience FeedbackJun 24, 2026
All
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pumpkin
Site Experience FeedbackJun 24, 2026
I found exactly what I was looking for. I have been wearing this perfume for 20 years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katie
Site Experience FeedbackJun 24, 2026
It was alright. You have to add a code for the complimentary items and if you forgot it then you will miss out. Some other websites added it automatically.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Annie
Site Experience FeedbackJun 24, 2026
The page loads a bit slow but overall, good deals on items
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dawn
Site Experience FeedbackJun 24, 2026
Fun and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TD
Site Experience FeedbackJun 24, 2026
Quick and easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Great !!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Yenskie
Site Experience FeedbackJun 24, 2026
It’s more convenient than going to the actual store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shin
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Kristabelle
Site Experience FeedbackJun 24, 2026
All good. Love the products. I love the incentives.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
younger
Site Experience FeedbackJun 24, 2026
the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BD
Site Experience FeedbackJun 24, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lang
Site Experience FeedbackJun 24, 2026
Happy with purchase and samples for travel.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Super Hsppy
Site Experience FeedbackJun 24, 2026
EL’s products are high quality and a bit pricey. But the coupons/ discounts and special offers that EL give make them an Excellant value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Easy to find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackJun 24, 2026
I’m a happy customer of EL
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
na
Site Experience FeedbackJun 24, 2026
The overall interaction was good I just wish you can apply more coupons at the same time being at the economy is not very good and it would’ve enabled me to save an extra 10 or 15% today with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love Estee
Site Experience FeedbackJun 24, 2026
Easy to use. Had a little issue finding where to apply the code for the free gift. This should be an automatic process without having to enter a code.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Henry
Site Experience FeedbackJun 24, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estee💛
Site Experience FeedbackJun 24, 2026
I love Estée Lauder skincare products, the only issue I had was with afterpay options, they only give me a 50$ limit… if they had affirm options it would be nice.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Julia
Site Experience FeedbackJun 24, 2026
I ordered several products two days ago and paid $15 for the shipping fee. Just found out that 1) my item has not been shipped so far; and 2) somehow received zero points after spending $300!
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Exceptional
Site Experience FeedbackJun 24, 2026
User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackJun 24, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miaw
Site Experience FeedbackJun 24, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steff
Site Experience FeedbackJun 24, 2026
I love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
website was very slow
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
PKD550
Site Experience FeedbackJun 24, 2026
I've been using your products for years. Website was easy to find favorite products, including various offers. Will definitely use again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Southern doll
Site Experience FeedbackJun 24, 2026
Had difficulty finding lip sticks, suggestion have a search option. Estée Lauder has the best quality products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vytjie
Site Experience FeedbackJun 24, 2026
Website is easy to navigate. Would be nice to have a save for later option like you get on Amazon.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackJun 24, 2026
I love the website and all the deals I got today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emilie
Site Experience FeedbackJun 24, 2026
Very easy to place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackJun 24, 2026
I thought it was great. It was super clear. I appreciate your time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nene
Site Experience FeedbackJun 24, 2026
Was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJun 24, 2026
Easy to maneuver through the website and great product details.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boba
Site Experience FeedbackJun 24, 2026
Pretty good!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ruth
Site Experience FeedbackJun 24, 2026
Found what I wanted quickly good product descriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ceil
Site Experience FeedbackJun 24, 2026
Easy to use web page and checkout excellent special offers included. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lorena
Site Experience FeedbackJun 24, 2026
I love the results I get using Estee Lauder but I hate they never have examples of the perfumes.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
VJ
Site Experience FeedbackJun 24, 2026
Excellent shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Moni
Site Experience FeedbackJun 24, 2026
Site was easy to navigate and the product is explained in detail.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M
Site Experience FeedbackJun 24, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Quick, easy, & convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
hello kitty
Site Experience FeedbackJun 24, 2026
pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Very Nice
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annel
Site Experience FeedbackJun 24, 2026
Easy product selection and product information
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10