Estée Lauder Reviews - 3,806 Post-Delivery Reviews - 9.2/10
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,548
confident avocado
Site Experience FeedbackJun 22, 2026
I loved the sale sets. It was easy to navigate the site. gift with purchase added easily with promo code
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mish
Site Experience FeedbackJun 22, 2026
Easy , and grateful for the free gift with purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
DeeMarie
Site Experience FeedbackJun 22, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beautyfinder
Site Experience FeedbackJun 22, 2026
Exceptionally easy! Found the product I needed plus more. Quick and easy!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Judie
Site Experience FeedbackJun 22, 2026
It was a really good shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ebbie
Site Experience FeedbackJun 22, 2026
Easy, no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MIMI
Site Experience FeedbackJun 22, 2026
Quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great product, little pricey.
Site Experience FeedbackJun 22, 2026
Great products, little pricey.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
amda08
Site Experience FeedbackJun 22, 2026
Easy, colorful, organized and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sibel
Site Experience FeedbackJun 22, 2026
Good quality
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Flor Carrion
Site Experience FeedbackJun 22, 2026
I had no issues navigating the website, it’s very user friendly and like the discounted items as well as the gifts with purchases. I have tried so many different face creams and nothing compares to Estée Lauder, that’s why I keep coming back!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied Customer
Site Experience FeedbackJun 22, 2026
Estee Lauder's website presents excellent product options. I have never been disappointed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daencri
Site Experience FeedbackJun 22, 2026
Excelentes productos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paloma
Site Experience FeedbackJun 22, 2026
I am very satisfied with the online shopping process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 22, 2026
Smell this fragrance on a cruise ship and had to get it, also a great deal.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MJ
Site Experience FeedbackJun 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MEB
Site Experience FeedbackJun 22, 2026
I can’t use my offers because I can only use 1 and always coming to the site because of an offer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
yaya
Site Experience FeedbackJun 22, 2026
the site its very secure, prices good, excelent quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DL
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Misspacky
Site Experience FeedbackJun 22, 2026
I think the check out was a little too much.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lyudmila
Site Experience FeedbackJun 22, 2026
First experience with online purchase on this website, usually I had bought Esteelauder products at Sephora , everything was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 22, 2026
Love the products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junie G
Site Experience FeedbackJun 22, 2026
appreciate the special promotions
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Annie
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GeorgyAz
Site Experience FeedbackJun 22, 2026
Great brand, excellent products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Novice
Site Experience FeedbackJun 22, 2026
I’m new to the brand, and the products I bought convinced me to keep purchasing. I get a little lost on the website when looking for products, but overall, my experience has been very good. Even though prices on other platforms are the same, the points and free samples allow me to keep expanding my skincare list.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MikhailR
Site Experience FeedbackJun 22, 2026
I like that at the checkout it has a step by step wizard that adds bonuses which I would otherwise miss.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shi
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Stella
Site Experience FeedbackJun 22, 2026
Always look for free gift
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gigi
Site Experience FeedbackJun 22, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Suzy
Site Experience FeedbackJun 22, 2026
It was an easy smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twin
Site Experience FeedbackJun 22, 2026
Great website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Flowerlover
Site Experience FeedbackJun 22, 2026
Easy to find if you know what you are looking for.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
Everything was great!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nena
Site Experience FeedbackJun 22, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara2
Site Experience FeedbackJun 22, 2026
It was trying.Had some trouble but it is fixed
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Silver
Site Experience FeedbackJun 22, 2026
Its very easy to find what im looking for. Check out is fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackJun 22, 2026
The registration asked repetitive questions. Just unnecessary but I wanted to complete everything for my purchase. Thank you for the gift. That was a motivator in my shopping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I like using it but it is often very slow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carol
Site Experience FeedbackJun 22, 2026
It was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mzz Wendy
Site Experience FeedbackJun 22, 2026
My only problem was getting back to the cart
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
D1
Site Experience FeedbackJun 22, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJun 22, 2026
Ordering seems complicated
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estee saves the day
Site Experience FeedbackJun 22, 2026
Love the layout and ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 22, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 22, 2026
The site seems slow. Too many sub categories.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
Experience okay!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mario
Site Experience FeedbackJun 22, 2026
The best for skin care
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10