Estée Lauder Reviews - 3,811 Post-Delivery Reviews - 9.2/10
Estée Lauder Rating
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2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 82% |
 Neutral | 10% | 10% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,381
Maye
Site Experience FeedbackJun 20, 2026
I love the products - website is easy to work with, easy to use. All good, I’m happy with the product and servixes
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SET
Site Experience FeedbackJun 20, 2026
Very good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tanya
Site Experience FeedbackJun 20, 2026
Very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
I found good deals. I love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adri r
Site Experience FeedbackJun 20, 2026
Adriana rosas 7207632560 adrianarosaszaragoza08@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drea
Site Experience FeedbackJun 20, 2026
It was great no problems
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chrissy84
Site Experience FeedbackJun 20, 2026
I prefer and enjoy buying my skincare products from Estée Lauder website and not a 3rd party. I get better discounts and deals. The website is easy to maneuver as well as checkout. I especially enjoy the samples given to me for free when checking out. I’ve been using Estée Lauder skincare since 2022 and have seen an improvement in my skin overall. I’m addicted and have to use it everyday.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Strad
Site Experience FeedbackJun 20, 2026
I am always happy with my website visit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 20, 2026
The website was easy to use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nicki
Site Experience FeedbackJun 20, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
LOLO
Site Experience FeedbackJun 20, 2026
I love ESTEE LAUDER ♥️😘
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zaree
Site Experience FeedbackJun 20, 2026
It was fine but was unable to use my discount
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Azul777
Site Experience FeedbackJun 20, 2026
User friendly software
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 20, 2026
I needed a moisturizer and it was easy to buy. I wished it had more options for fine lines and wrinkles.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 20, 2026
Free shipping is slow
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sheila
Site Experience FeedbackJun 20, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackJun 20, 2026
I always enjoy shopping at estee lauder, the process is smooth, the products are very good and I am a loyal customer for the last 7years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guy shopping for girl
Site Experience FeedbackJun 20, 2026
Everything was smooth, bit it would be nice to see tue ounces on the shopping page for ease to find what im looking for
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Ramos
Site Experience FeedbackJun 20, 2026
love it. pricey but worth it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenn
Site Experience FeedbackJun 20, 2026
I have always found the website to be easy to navigate and it's easy to find what you are looking for since the products are laid out by category. I also like that with most purchases you can get a sample, or a small sample set. I used to be a regular customer until refills for the powder foundation were not available and I didn't want to pay for the whole compact each time. I was happy to see that there were refills of my shade and that they were on sale. The check-out process and other aspects of the website are easy and love the products.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Raj
Site Experience FeedbackJun 20, 2026
Online purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sdaley
Site Experience FeedbackJun 20, 2026
Out of stock products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clenser
Post-Delivery FeedbackJun 20, 2026
Wow the face cleanser is really good And then the toner after the cleansing is really refreshing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jen
Site Experience FeedbackJun 20, 2026
It was super easy to find what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CH
Site Experience FeedbackJun 20, 2026
I knew what I was coming to purchase so it was easy to find. Checkout was fast.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meymu
Post-Delivery FeedbackJun 20, 2026
I received unsealed and possibly used foundation. I was upset but it seems like the customer service team ended up reshipping my item to make up for it, I haven't received it yet but let's see how things go. They handled the situation well so kudos to them.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJun 20, 2026
The double Ware foundation formula has changed drastically. It is now sticky !!! & color is off
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: 9
Estele
Site Experience FeedbackJun 20, 2026
I had an excellent experience, it was fast and easy. Very happy with my purchase.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mark
Site Experience FeedbackJun 20, 2026
Easy to order online. No suggestions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cariee
Site Experience FeedbackJun 20, 2026
Loved ease of maneuvering website. Products photos and descriptions beautiful. Information was just what I was looking for. Have many Estee Lauder products which I needed guidance in how to use. The site gave me the information I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nelly
Site Experience FeedbackJun 20, 2026
estee lauder is excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crys
Site Experience FeedbackJun 20, 2026
I had not created an account before; it was great to see some perks for doing so!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather
Site Experience FeedbackJun 20, 2026
Not a problem. Very easy and quick! I got to where I wanted to go without too much trouble.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Uma
Site Experience FeedbackJun 20, 2026
Purchase was fast and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jean
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunya
Site Experience FeedbackJun 20, 2026
Very smooth process easy to find products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Anna Schmidt
Site Experience FeedbackJun 20, 2026
Easy and quick
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Susie
Post-Delivery FeedbackJun 20, 2026
You will love the product choices and fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Website is easy to use and checkout was quick. If you are already familiar with the products, the online site is excellent for repurchase. I still like to try and sample new products in store however.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Falcon
Site Experience FeedbackJun 20, 2026
Went fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Rainy
Site Experience FeedbackJun 20, 2026
It was so easy to order and quick as well. Also,free shipping.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
This is My first order directly from Estee Lauder Cosmetic, So excited.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miz Julia
Post-Delivery FeedbackJun 20, 2026
I especially enjoy the lathering and fragrance and moisturizing quality of the Soft Clean Foaming Cleanser. Likewise the moisturizing qualities and fragrance of Revitalizing Supreme+ Youth Power Crème is great. I would prefer though that it came in a tube rather than a pot as I don’t like dipping my fingers into the product. I only have one issue with the Advanced Night Repair Complex—it has an unpleasant scent! It would be more pleasant to use were it not for that. Overall I love Estée Lauder products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
scrapnsing
Site Experience FeedbackJun 20, 2026
I would like to be able to purchase a refill option on the Dayware Moisturizer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ceecee
Site Experience FeedbackJun 20, 2026
Online shopping was fine. I was able to purchase the original formula of the double wear because I hate the new formula
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
AuntRobi
Site Experience FeedbackJun 20, 2026
Although Estee Lauder skin care products are a bit pricey, they are very well worth it. I am 51 years old and even if the products I purchase don't seem visibly noticeable by others, I know they make my face feel and look better to me & that's really all that matters!! I love the fact that they have PayPal pay in 4 as well as Afterpay to break up the total into payments. I love these products and the website makes it easy to choose what I want to buy!! Thanks Estee Lauder!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb D
Post-Delivery FeedbackJun 20, 2026
Wonderful company! 3rd generation Estee Lauder user. Beautiful products that have kept that feminine air and lovely quality tradition that was always Estee Lauder herself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AraJua
Site Experience FeedbackJun 20, 2026
Great products with such amazing deals!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suzie
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
Quick and easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9