Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating and 3,802 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 84% |
 Neutral | 9% | 7% |
 Negative | 9% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 61,846
Swannie
Site Experience FeedbackJul 31, 2026
Overall interaction with Estee Lauder website is very friendly as a user Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
wany
Site Experience FeedbackJul 31, 2026
첫 구매입니다.아마존과 가격을 비교했을 때 여기서 할인코드를 받으니 더 저렴하더라구요. 무료 샘플도 받고 혜택이 훨씬 많네요.늘 공식홈페이지에서 구매해야겠습니다.감사합니다.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MariAnn
Site Experience FeedbackJul 31, 2026
I have been pleased with the quick response and efficiency of the sight. It is easy to use and gets products to me ASAP.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eroyle
Site Experience FeedbackJul 31, 2026
Colors are very visible-so important in makeup purchases. Free samples of products also great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kitty
Site Experience FeedbackJul 31, 2026
Efficient
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJul 31, 2026
I had a good experience but the website sometimes glitches. I also was trying to find Nia Long favorites and it wasn’t available like it didn’t exist.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Clsykatt
Site Experience FeedbackJul 31, 2026
I couldn’t figure out how to claim free samples to try.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donna
Site Experience FeedbackJul 31, 2026
Overwhelming number of products and choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackJul 31, 2026
Pretty easy experience, love the stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yuki
Site Experience FeedbackJul 31, 2026
my experience with the website was good. The site was visually appealing and easy to navigate, and I was able to find the products I was looking for without much difficulty. The product descriptions and images were helpful in making purchasing decisions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zen
Site Experience FeedbackJul 31, 2026
It was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jh
Site Experience FeedbackJul 31, 2026
Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cpl
Site Experience FeedbackJul 31, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Nancy
Site Experience FeedbackJul 31, 2026
Seems like amazon has same products cheaper, with no shipping and 2 day delivery. Why?
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
amy
Site Experience FeedbackJul 31, 2026
perfection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danielle
Site Experience FeedbackJul 31, 2026
The website is beautifully designed and easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Do
Site Experience FeedbackJul 31, 2026
not good with computers
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
I’m having a hard time understanding what I need
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Stormy
Site Experience FeedbackJul 31, 2026
Love the sight. Go back to my previous orders and reorder with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Esther
Site Experience FeedbackJul 31, 2026
I love to order from the web site very fast and convenient. I have been using Estée Lauder for over thirty years will never stop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJul 31, 2026
The website was easy to look at. I had no issues at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twinkle
Site Experience FeedbackJul 31, 2026
I love your website and used to buy in person when I lived in Stockton, CA, 3 years ago. Now I am in Virginia and find online the best ay to go. Also it is easier and I find exactly what I want - so often merchants were out of stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crisco
Site Experience FeedbackJul 31, 2026
Was able to find original formula of double wear by speaking with someone on chat.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MamaD
Site Experience FeedbackJul 31, 2026
I was bummed not to find Advanced Night Repair Eye Concentrate Matrix, but easily found the other product I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
DO
Site Experience FeedbackJul 31, 2026
I have used Estee Lauder products for many years. Love the convenience of ordering online. This website is easy to find what I want quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackJul 31, 2026
I love all the products I’ve been using them for years. I am now placing orders online because when I go to the stores like Dillard’s, they never have my color.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lorij119
Site Experience FeedbackJul 31, 2026
A good shopping experience ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJul 31, 2026
Kim
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lichita
Site Experience FeedbackJul 30, 2026
Very cool exoerience and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I love all my purchases the program always works out for me...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kitts
Site Experience FeedbackJul 30, 2026
I love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJul 30, 2026
I love all their products! I always love the travel sizes and free samples to allow me to try new products without worrying.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elena
Site Experience FeedbackJul 30, 2026
I like
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Babydoll
Site Experience FeedbackJul 30, 2026
I am leaving the site with what I came for ⭐⭐⭐⭐⭐
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BJ
Site Experience FeedbackJul 30, 2026
Always love their face wash!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ketty
Site Experience FeedbackJul 30, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luana
Site Experience FeedbackJul 30, 2026
I live in Maui so they often are out of stock. Ordering online works great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audie
Site Experience FeedbackJul 30, 2026
Site is so easy to to navigate and very prompt
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Aly
Site Experience FeedbackJul 30, 2026
Is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mcitty
Site Experience FeedbackJul 30, 2026
The reason I scored you low on selection is because you no longer offer White Linen body creme. I had been using the perfume and body creme for over 35 years. When you took it away, it was very sad. It is safe to say others feel the same way.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Patty
Post-Delivery FeedbackJul 30, 2026
The products are amazing, I love them. I would recommend these products to anyone who likes quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lena Love
Site Experience FeedbackJul 30, 2026
I absolutely love the site and the info given especially the steps on how to apply products very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackJul 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mammaw
Site Experience FeedbackJul 30, 2026
Very please with website. Easy to find my foundation and color. Check out was easy also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kat
Site Experience FeedbackJul 30, 2026
good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackJul 30, 2026
Friendly website. Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nina10
Site Experience FeedbackJul 30, 2026
I was able to find my favorite products easily, add them to the cart and check out was seamless.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Hli
Site Experience FeedbackJul 30, 2026
I have been doing good exploring nothing bad yet
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Carolyn
Site Experience FeedbackJul 30, 2026
Easy once I joined loyalty club. I have used Estée Lauder products for 50 years, I also own stock in the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cheri
Site Experience FeedbackJul 30, 2026
Knew what I was looking for and found it quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10