Eastern Leaf Customer Reviews
Eastern Leaf holds a 9.4/10 overall rating and 594 verified post-delivery reviews on Bizrate.
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 8% | 10% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 80% |
Neutral | 16% | 17% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 3,105
BravotheGame
Site Experience FeedbackSep 12, 2026
Love the site great for plant lovers.will definitely do more business with this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
freeman
Site Experience FeedbackSep 12, 2026
I will give you more information on Google after I receive my item
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bonsai Babe
Site Experience FeedbackSep 12, 2026
Over all interaction good. I have watched many of Jason's videos on the past. Friend in my club has purchased items from your site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dirt McGirt
Site Experience FeedbackSep 12, 2026
Great experience. I have already make 2.more orders!!! Amazing packaging 📦
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnnyB
Post-Delivery FeedbackSep 12, 2026
I ordered a small bonsai tree for my office. It’s a small unshaped plant that I am wiring to shape it. I’ve purchased some beautiful bonsai trees from them in the past.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Cricket
Post-Delivery FeedbackSep 12, 2026
My plants were delivered fairly quickly and healthy. Most of the time they are the size expected. I have ordered from another company and they don’t always arrive healthy. My only complaint with EL is that every plant I’ve ordered comes in a black pot.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Jess
Site Experience FeedbackSep 11, 2026
I love plants and i gift plants to people all the time, I'm hoping leaf is my new website to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 11, 2026
Nothing noteworthy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arthur
Site Experience FeedbackSep 11, 2026
Great experience. I looked at two other websites and found yours had the best product imagery and descriptions. The starter kits were exactly what I was looking for as a gift for my wife.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Big Poppy
Site Experience FeedbackSep 11, 2026
Sent a bonsai tree to my mom looked beautiful and she loved it. Doing the same for my wife's birthday hoping for the same.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Brett
Site Experience FeedbackSep 11, 2026
First time buying a bonsai tree inspired by my recent trip to China
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bonsai boy
Site Experience FeedbackSep 11, 2026
great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AngieBaby
Site Experience FeedbackSep 11, 2026
Very good. I am looking forward to receiving my plants.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
That prickles
Site Experience FeedbackSep 11, 2026
Fairly easy to manage. Checkout took two times. Timed out
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Kay
Site Experience FeedbackSep 11, 2026
The mobile version needs work. It’s tough to navigate and search doesn’t work great.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Corinna
Site Experience FeedbackSep 10, 2026
Bonsai tree for grandson
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cloudwatcher 9
Post-Delivery FeedbackSep 10, 2026
Great place to go when deciding whether to acquire bonsai. It is a long term commitment to a live tree. Many beautiful trees and shrubs to choose from. Very fair prices and detailed helpful advice for bonsai care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Zachary Wright
Site Experience FeedbackSep 10, 2026
Great company, high grade products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen H
Post-Delivery FeedbackSep 10, 2026
I ordered a bonsai tree. It’s beautiful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mia
Site Experience FeedbackSep 10, 2026
Very easy website to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cawgsy
Site Experience FeedbackSep 10, 2026
Website has a great look to it. I actually appreciate all the menu options in the drop-downs for navigating to specific categories of products I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ed G.
Post-Delivery FeedbackSep 10, 2026
The Bonsai plant that I ordered arrived in excellent shape, on-time, and quickly. Eastern Leaf is an excellent company that I would (and most-likely will) order from again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
lincv11
Post-Delivery FeedbackSep 9, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jon
Site Experience FeedbackSep 9, 2026
Love the website easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ptcharlie
Site Experience FeedbackSep 9, 2026
Found it pretty easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jadon
Post-Delivery FeedbackSep 9, 2026
My bonsai wasn’t doing too hot so I wanted to get it some fertilizer to help with the process. I’m new to this stuff so hopefully the product I bought helps!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 8, 2026
so far the process has been good. I am not familiar with the process of purchasing a bonsai tree so I don't know if the price is good or what to expect, hoping for the best
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Robertito
Site Experience FeedbackSep 8, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackSep 8, 2026
I had questions about delivery date and tags -I called and received a very nice helpful person!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George Rocha
Site Experience FeedbackSep 8, 2026
Called the nursey to ask about which soil to use for my Juniper Bonsai Tree. Rep gave me the information I needed. Explained to the rep how I maintain my tree and was given some advise on how to maintain it in my area of climate. Very good information and assistance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Very satisfied
Site Experience FeedbackSep 8, 2026
My overall interaction with Eastern Leaf website was amazing. I know what i needed to order, went into the search typed what needed to be ordered and placed the order. This was so easy and no hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 8, 2026
easy to find, and hard to find product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donny
Site Experience FeedbackSep 8, 2026
I was looking for a pre-grown tree with all of the presentation and looks you’d want from a bonsai along with all the beginners material on how to care and keep growing it. And found that easily.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
marc
Site Experience FeedbackSep 7, 2026
i have order before. super happy easy to use. lots of info
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackSep 7, 2026
Great experience! Excited for my tree to come in!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D$
Post-Delivery FeedbackSep 7, 2026
I order from Jason all the time and never have been disappointed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RoboTree
Site Experience FeedbackSep 7, 2026
I like the website, its pretty clear whats included in the kits and i look forward to receiving them!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Id
Site Experience FeedbackSep 7, 2026
Customer friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Randolito
Site Experience FeedbackSep 7, 2026
Website is a big clunky. Click to look for indoor bonsai trees and matcha tea pops up. Kind of weird.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bonsai Bill
Site Experience FeedbackSep 7, 2026
My wife loves these trees. I purchased one as a special surprise gift. I liked the selection, options and prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tree of a kind
Site Experience FeedbackSep 6, 2026
N/A
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Good
Site Experience FeedbackSep 6, 2026
Easy to purchase with great photos of the product
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Chuck
Post-Delivery FeedbackSep 6, 2026
Always reliable and high quality material
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Naz
Site Experience FeedbackSep 5, 2026
Prices were good and website was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pandia
Site Experience FeedbackSep 5, 2026
Easy shopping experience at LEAF.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan
Site Experience FeedbackSep 5, 2026
All good overall !
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LuieAvila
Site Experience FeedbackSep 4, 2026
The site was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kim
Site Experience FeedbackSep 4, 2026
User friendly. Welcoming. Variety of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
I didn’t expect to pay shipping.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
dog
Post-Delivery FeedbackSep 4, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10