Eastern Leaf Reviews - 535 Post-Delivery Reviews - 9.5/10
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 88% |
 Neutral | 6% | 7% |
 Negative | 4% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 16% | 16% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 3,032
Kelvia
Post-Delivery FeedbackJun 23, 2026
I bought a bonsai for my son. I sent it for Father's Day. My son received the present earlier than expected. He was very pleased with the bonsai and all the things included. He said the bonsai was in excellent health.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jenne
Site Experience FeedbackJun 23, 2026
Very helpful and educational
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
forestfallsjim
Site Experience FeedbackJun 23, 2026
beautiful trees. excellent selection of tools
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OM
Site Experience FeedbackJun 23, 2026
I was hoping to see a sign of the lock(cybersecurity sign) when entering my credit card info. I think it would be a more reassuring experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackJun 23, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arne
Site Experience FeedbackJun 22, 2026
The website is clear and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zack
Site Experience FeedbackJun 22, 2026
It is beautifully displayed and very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 22, 2026
Great site, easy to navigate and quick checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JW
Site Experience FeedbackJun 22, 2026
Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chele
Post-Delivery FeedbackJun 22, 2026
I bought a bonsai tree as a gift for someone special to me. I wanted it to be perfect. I was very surprised by all the the different things that go into such a beautiful hobby. I was able to purchase the additional items I needed . looking through the website was a breeze I saw so many great items I will be getting in the future. I shared the site with the recipient for the gift and she loves it too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shithead
Site Experience FeedbackJun 22, 2026
Bonsai soil
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gnarly oak
Site Experience FeedbackJun 22, 2026
I love everything about the site, expect when trying to go back one click, you have to start all over with the shop list of supplies.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Z
Site Experience FeedbackJun 22, 2026
My experience was good, the website is easy to understand.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dave C
Post-Delivery FeedbackJun 22, 2026
Good selection. Good information on product online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
doc
Site Experience FeedbackJun 22, 2026
It was ok.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
The web site is just fine to use. I have shopped her for over 20 years and more than
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simon
Post-Delivery FeedbackJun 21, 2026
These are perfect. All trees are perfectly gorgeous!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Craig
Site Experience FeedbackJun 21, 2026
Very quick and efficient interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reeses
Site Experience FeedbackJun 21, 2026
It was quite simple...ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lyssielou
Site Experience FeedbackJun 21, 2026
Im 40 dollars broker :( but now i have a sweet bonsai tree
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Ronda
Site Experience FeedbackJun 21, 2026
Good experience looking forward to receiving items
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Demi
Site Experience FeedbackJun 21, 2026
Easy to maneuver. Items and photos have a big picture of the product and took any guessing out of the the equation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 21, 2026
This is the first time Ive visited their website and I was very impressed with all of the items available. I was under the impression that they only sold Bonsai plants and to my surprise they offer so much more. Lots of information on bonsai care with classes and web seminars. Very neet and eye appealing webpage. I will definately come back for more information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
buba
Site Experience FeedbackJun 21, 2026
I didnt recieve the product yet but the online shopping experience was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelm's Dad
Site Experience FeedbackJun 21, 2026
I received a Chinese Elm bonsai as a gift a while ago, and it has not done so well. I wanted a fresh start so I purchased the same type of tree from Eastern Leaf. Website is intuitive and easy to use, lots of options and information to explore, and my overall experience was pleasant. Would shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EB
Site Experience FeedbackJun 21, 2026
At checkout it would be easier if each add on item was broken out into its own line item instead of having “yes” underneath the primary item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 21, 2026
Web site never showed my order or status
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 7
Luke
Post-Delivery FeedbackJun 21, 2026
I purchased a beginner bonsai cutter set for my husband for Father's Day. He loved it and thankfully, it arrived on time! Mission accomplished!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
The experience was good and if the product shows up how I expect, I would love to order more
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Farm girl
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
Great experince
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AKGhost
Site Experience FeedbackJun 20, 2026
Website looks nice and is easy to navigate to find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
aameyer7
Post-Delivery FeedbackJun 20, 2026
There was a lot of great information on the website. I ended up ordering something a little different than I initially intended, but I felt like I made a good purchase. My tree arrived in great condition and has started sprouting new growth. The next bonsai I purchase will be from Eastern Leaf.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Torie
Site Experience FeedbackJun 20, 2026
Easy to find and pick what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bottosr
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Piper
Site Experience FeedbackJun 20, 2026
Website is straight forward and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
M dawg
Site Experience FeedbackJun 20, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NZA76
Site Experience FeedbackJun 20, 2026
Everything was easy and great love selection was a little disappoint led when I use the prompt indoors and couldn't find an indoor bonsai tree, but I decided with an outdoor one anyways
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Betsy
Post-Delivery FeedbackJun 20, 2026
I have purchased items before and am pleased with the products and support I received when needed. I love my Bonsai's and will order again in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJun 20, 2026
I was impressed with how well the tree was packaged for mailing. The tree is beautiful. The only downside was not knowing when I ordered when the tree would arrive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
Only complaint is that I would like to have had an option of a date to send the gift certificate via email. Though I made that request I am not sure that the recipient won't receive the gift card immediately. Not critical. Just a preference that he receive it tomorrow rather than today. But I may not have time tomorrow to place the order.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Eriespy
Site Experience FeedbackJun 19, 2026
Was a little challenging to find indoor bonsai unless I typed it in and it didn’t show all the prices of the Chinese elm that is indoor
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelley
Post-Delivery FeedbackJun 19, 2026
All bonsais came on time. They were really big and well taken care of. I will be purchasing more them. The packaging kept them well protected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
sydney
Site Experience FeedbackJun 19, 2026
There was lots of options to pick from and I was very happy with the prices. The site is nice and organised and I was easily able to find everything. I will be repurchasing in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luke
Site Experience FeedbackJun 19, 2026
Easy, quick, found what I needed for a good price
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sand
Site Experience FeedbackJun 19, 2026
My experience with Eastern Leaf has been good.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kelly
Site Experience FeedbackJun 19, 2026
Seems good can’t wait to get my tree!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Krissy
Site Experience FeedbackJun 19, 2026
The purchase was effortless and the website easy to navigate. Have no idea yet about shipping and the actual received product yet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris
Site Experience FeedbackJun 19, 2026
I previously purchased Multipurpose Turface Soil mixture. I no longer see it as an option. Trying something new.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Jadite
Site Experience FeedbackJun 19, 2026
Beautiful pieces and tools as well as a very good selection of bonsai trees
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A