Eastern Leaf Reviews - 528 Post-Delivery Reviews - 9.4/10
Eastern Leaf Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 87% |
 Neutral | 6% | 9% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 16% | 16% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 2,995
Online Shopper
Site Experience FeedbackJun 13, 2026
I’m interested in buying a bonsai after seeing so many beautiful trees on this site.. but the good ones are so expensive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roy
Site Experience FeedbackJun 13, 2026
The webiste itself was great to navigate and purchase. I just wished ficus was in stock but its not really owners fault
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P Flynn
Post-Delivery FeedbackJun 13, 2026
I really enjoy the products. They are high quality and the ordering and shipping are all good. I have ordered multiple times from the company. I do wish the company would provide a bit more direction on the plant care as I am now on my 3rd Sago palm.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Spike
Site Experience FeedbackJun 13, 2026
I recently bought a bonsai tree at a store and needed a pot so I came to this website and found a pot and the suggestions to add the tray, fertilizer, soil, drainage sheets, and soil stick were very helpful and I did add all of those to my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
orwood
Site Experience FeedbackJun 13, 2026
This is my first time ordering from Eastern Leaf, but I've looked at many other sites before deciding to go with Eastern Leaf. I specifically wanted a bonsai tree, and their website is so clear and explanatory regarding each of their bonsai trees that it made it pretty easy for me to decide which one I wanted to order. I'm very excited to receive my Grand Chinese Elm Bonsai.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ej
Site Experience FeedbackJun 13, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Great First Visit
Site Experience FeedbackJun 13, 2026
I thought the website was great and the prices were awesome. I'm excited to try bonsai care and will be back in the future.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JA
Site Experience FeedbackJun 13, 2026
Excellent seller
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
I asked if you could send me a tree similar to the one pictured, an upright formal style tree. I didn't get a response that you could not send one of that style. The tree I received was very different, and I have purchased much nicer Chinese elms at half the price. I have bought a few trees from you before, but I think I will look elsewhere in the future.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackJun 13, 2026
Good quality, fair price, timely delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Nigilo
Site Experience FeedbackJun 13, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 12, 2026
Excellent description of plants and your reviews are also excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mel
Site Experience FeedbackJun 12, 2026
I had an easy time deciding on what to get for the gift, the product looks very clean and neat and looks very appealing as well as the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackJun 12, 2026
Had a little problem but was able to complete purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChanceC
Site Experience FeedbackJun 12, 2026
The layout of the website is great, i was instantly greeted with a coupon and the checkout process was incredibly easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
John
Site Experience FeedbackJun 12, 2026
A few products I wanted were out of stock. Otherwise, good selection and easy shopping all around!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey N.
Site Experience FeedbackJun 12, 2026
Very good experience….wanted more pictures of each bonsai.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VLillie
Site Experience FeedbackJun 12, 2026
The website if very well organized. It was very easy to find exactly what I was looking for. I wish the nursery were open on weekends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hernandez
Site Experience FeedbackJun 12, 2026
When I wasn't using the app everything cleared out of my cart.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lil twiggy
Site Experience FeedbackJun 12, 2026
The website is super well organized and don’t forget about the great prices and it’s a overall favorite and good discount
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
C
Site Experience FeedbackJun 12, 2026
Good website we’ll see when the bonsai’s arrive if its worth it or not
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
BeBop
Site Experience FeedbackJun 12, 2026
Exceptional and beyond what I was expecting. The product descriptions were highly detailed, which made it very easy to choose the right bonsai for my needs, and the checkout process was seamless. I am very satisfied with my purchase."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
it went well. I appreciate the add on recommendations to add on what is necessary to take care of the tree. I did not see the shipping laid out clearly and tbh $10 for ground shipping is a bit expensive.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sophia
Site Experience FeedbackJun 12, 2026
So many options to choose from it took me forever, but I love the variety!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pierre
Site Experience FeedbackJun 12, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bonsai window shopper
Site Experience FeedbackJun 11, 2026
The different plants were displayed clearly and the differences between the plant only vs the beginner sets was clearly marked. It would be helpful to know the pros/cons of each plant which as their level of difficulty of care. If it was described I did not notice it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Byrd
Site Experience FeedbackJun 11, 2026
No complaints
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Faen
Site Experience FeedbackJun 11, 2026
Honestly can't say anything but good things about the site they always have a great variety and it easy to navigate to find anything I'm looking for (even if I'm not sure what I'm looking for) I'm always able to find just what I need and place my order as well as easily grab a few nice add-ons on the way. It's so nice that I can place a pot in my cart and it automatically suggests the drainage screens a potting stick and the correct amount of soil for me to just add to my cart on the spot. Without needing to go gather them myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BGH
Site Experience FeedbackJun 11, 2026
I look forward to receiving my tree
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Willie
Site Experience FeedbackJun 11, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joe
Site Experience FeedbackJun 11, 2026
Overall experience was great and there products are top quality.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lou
Post-Delivery FeedbackJun 11, 2026
Eastern Leaf carries products that I cannot find anywhere else and has fair prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJun 11, 2026
The tree is beautiful. It was delivered within a week of the order. It was a gift; I was unable to tell the recipient when to expect it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 11, 2026
Easy to navigate Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Post-Delivery FeedbackJun 11, 2026
very high quality both in bonsai and pots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fanny
Site Experience FeedbackJun 10, 2026
It was an easy process. So many good choices and prices are amazing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 10, 2026
Just wanted to order a father's day gift. Makes 25yrs this year.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 10, 2026
My first experience with you. Very pleasant (and expensive). I am entering the world of the Bonsai.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sidamo420
Site Experience FeedbackJun 10, 2026
Good because was spending time and effort going from garden center to garden center not finding what i actually wanted for the gift being an bonsai.Your site offered the plant and even more otions that met my goals of the gift i wanted. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
no nickname
Site Experience FeedbackJun 10, 2026
everything was excellent no more comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pudge
Post-Delivery FeedbackJun 10, 2026
Ordering was easy, shipping was quick, and it was amazingly well packaged
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gene
Post-Delivery FeedbackJun 10, 2026
Everything is expected i would recommend just on my satisfaction
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Seri
Site Experience FeedbackJun 10, 2026
Easy to find what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nebraska girl
Site Experience FeedbackJun 10, 2026
It was very easy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJun 10, 2026
I wanted to get 10 of these for a group of friends that meet every week. We’re only 2 available . So I wasn’t able to share with my friends. And I can’t share the experience of growing them, because I can’t share .
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 7
Bonsai me
Site Experience FeedbackJun 9, 2026
The website was easy to follow and make selections. Iit seemed to explain exactly what to expect. No surprises! Checking out was really simple.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pablo
Site Experience FeedbackJun 9, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roots Tooty
Site Experience FeedbackJun 9, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 9, 2026
Why wasn’t delivery date not given at checkout and do you not carry money trees
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A