DrillsandCutters.com Customer Reviews
DrillsandCutters.com holds a 9.2/10 overall rating and 388 verified post-delivery reviews on Bizrate.
DrillsandCutters.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 82% |
 Neutral | 6% | 11% |
 Negative | 8% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 15% | 13% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for DrillsandCutters.com
Showing 1 - 50 of 2,819
Male drill bit buyer
Site Experience FeedbackAug 14, 2026
I was pleasantly surprised with ease of finding the replacement drill bits I needed and the price was reasonable(last time I tried ordering on Amazon they only wanted to sell me packs of 6+), I work on stuff at home and have few sets of bits so I really don't need to stock up on many of the same. I like the products I have but don't know why a drill bit company would put a 3rd sex option on the survey, I thought male or female was pretty obvious/clear?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steelman
Site Experience FeedbackAug 14, 2026
I have used drills and cutters over the past three or four years and have always been very happy with their speedy service and the quality of their product .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
relaybob
Site Experience FeedbackAug 14, 2026
Liked the drop down selectability.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave in Peoria
Post-Delivery FeedbackAug 14, 2026
Got it in a timely manner. Have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Big Al
Site Experience FeedbackAug 14, 2026
Fair to find tools needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Site Experience FeedbackAug 14, 2026
Found the website for the very first time while looking for a set of thread checkers. Great selection of brands and products, will definitely return when looking for relevant products.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Steve
Site Experience FeedbackAug 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goose
Site Experience FeedbackAug 14, 2026
Good experience. Hope product was worth the price.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ws
Site Experience FeedbackAug 13, 2026
Needed this size for a gunsmithing project and no local source
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryan
Site Experience FeedbackAug 13, 2026
Great help through the phone customer service helped me check availability so I could order with confidence.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wrench
Site Experience FeedbackAug 12, 2026
Needed some new drill bits. Y'all had them at a great deal
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jj
Site Experience FeedbackAug 12, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TT
Site Experience FeedbackAug 12, 2026
Quick easyy ordering. Fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emmett
Site Experience FeedbackAug 12, 2026
One of my favorite sites to purchase from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Invadertim
Site Experience FeedbackAug 12, 2026
Seemed sooth enough
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Pj
Site Experience FeedbackAug 12, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BT
Site Experience FeedbackAug 12, 2026
It worked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pete
Site Experience FeedbackAug 11, 2026
Other than the site not having Apple Pay it was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alby
Site Experience FeedbackAug 11, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mjs
Site Experience FeedbackAug 11, 2026
shipping is a hassle
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
jk8332
Site Experience FeedbackAug 10, 2026
I like the number of options of similar products with varying qualities and prices to match budget or job at hand.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bird
Site Experience FeedbackAug 10, 2026
Easy to navigate website and simple checkout. Good price on what I needed and decent shipping rates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RK
Site Experience FeedbackAug 10, 2026
It would be helpful if the drill size chart was a pop-up to reference while making the order.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dennis
Site Experience FeedbackAug 10, 2026
Ok so far. Looking for warranty for free droll bits they all broke
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
Legs
Site Experience FeedbackAug 10, 2026
Everything was good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jpk2
Site Experience FeedbackAug 10, 2026
Good experience overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DL
Site Experience FeedbackAug 10, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 10, 2026
It’s all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Fabshop
Site Experience FeedbackAug 10, 2026
Quick and Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Everything was excellent
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Steve
Site Experience FeedbackAug 9, 2026
Great product line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ironworks
Site Experience FeedbackAug 9, 2026
I was looking for a counterbore set and could not find one on your site. I ended up buying a single counterbore with a pilot pin, but I might have bought a set if I could have found one.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ND boss
Site Experience FeedbackAug 8, 2026
Needed quick and quality tool, got it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Site Experience FeedbackAug 8, 2026
Easy to find what you are looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bb
Post-Delivery FeedbackAug 8, 2026
I paid for expedited shipping (overnight) extra 71 dollars and i was delivered 4 days late, I had to pay a crew to stay onsite for 2 extra days
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 1
Hobbyist
Site Experience FeedbackAug 8, 2026
Had to look up terms KFD, Qualtech and M types before selecting
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greenknight
Site Experience FeedbackAug 8, 2026
Overall great tools cut steel well will order more specialty drill bits from here when needed.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
potsey
Site Experience FeedbackAug 7, 2026
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TireGuy
Site Experience FeedbackAug 7, 2026
I used chat to help direct me to the tool i was looking for. The experience was all positive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JoshT
Post-Delivery FeedbackAug 7, 2026
Perfect…thank you…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
mechtech
Site Experience FeedbackAug 7, 2026
They have the tool I need, unfortunately I made a programming error on a cnc and had to buy another. Fortunately the merchant has them in stock and I can get them shipped quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PSL
Site Experience FeedbackAug 7, 2026
Good search
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Onsite
Site Experience FeedbackAug 7, 2026
great selection of drill bits, reasonably priced, and quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tazman
Post-Delivery FeedbackAug 7, 2026
The quality of the product and the availability was a huge plus. The chat line was excellent in getting to the right person and their shipping was free and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
D&C
Site Experience FeedbackAug 7, 2026
Needed tap and they had in stock
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Acid
Site Experience FeedbackAug 6, 2026
So far the fact that you had the parts I needed was the best thing. After that it’s average internet commerce… ‘dealwithable’ not fun but secure. Till this invasive survey.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bobby
Site Experience FeedbackAug 6, 2026
It was a little hard to navigate the shipping prompts.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
mbreeden
Site Experience FeedbackAug 6, 2026
Easy to find what I needed. Pricing was good and they have a huge selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 6, 2026
Easy enough
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
randy
Post-Delivery FeedbackAug 6, 2026
great tool and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10