DrillsandCutters.com Customer Reviews
DrillsandCutters.com holds a 9.3/10 overall rating and 364 verified post-delivery reviews on Bizrate.
DrillsandCutters.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 88% |
 Neutral | 9% | 9% |
 Negative | 6% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 83% |
Neutral | 15% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for DrillsandCutters.com
Showing 1 - 50 of 2,561
Online Shopper
Site Experience FeedbackOct 21, 2026
Locksmith good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackOct 21, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DR
Site Experience FeedbackOct 20, 2026
I checked different sites on the Internet came around this site. The prices were good. It looked like that’s what I wanted and I went ahead and ordered the bits that I wanted plus some extra ones and because of the free two day shipping, I added enough product to go over $99
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spike
Site Experience FeedbackOct 20, 2026
No issues. Straight forward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackOct 20, 2026
Ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hugh
Site Experience FeedbackOct 20, 2026
I have been looking for a 11/16 M42 dill bit for weeks, I have tried a few different types to dill 1/4 inch hardened red iron construction steel for my steel building with no luck. I read the reviews on here and now believe this is the right drill bit for the job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 20, 2026
I've contacted your company by Phone and E-mail. And know has got back to me. My E-mail address is jeffjohnson@framabp.com Order #689506
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Bubba
Site Experience FeedbackOct 19, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jack S
Site Experience FeedbackOct 19, 2026
Wonderful site. No more buying sorta ok drills locally when I get exactly what I need with fast shipping in just two days. This is THE go to site for drill bits!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
West
Site Experience FeedbackOct 18, 2026
Haven't got it yet just ordered now I guess we'll see
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert in L.A.
Post-Delivery FeedbackOct 18, 2026
I suggest that you list the sizes of your counterbores in order by size from smallest to largest. Or at least make this choice available. Also, I appreciate your stocking these counterbores in 1/64" increments. It has made my job much easier.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 6
Garzo
Site Experience FeedbackOct 18, 2026
Easy to use. Excellent range of products, Excellent amount of technical Data, it really helped me to decide my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
none
Site Experience FeedbackOct 17, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DrillsandCutters
Site Experience FeedbackOct 17, 2026
No I'm good
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
american buyer
Site Experience FeedbackOct 16, 2026
first of all ethnicity should'nt matter I am American thats all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boes462
Site Experience FeedbackOct 16, 2026
Second order in less than a month. So glad i found Drills and Cutters!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiberius
Site Experience FeedbackOct 16, 2026
Everything was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clint
Site Experience FeedbackOct 15, 2026
Everything was easy to find.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
GHI
Site Experience FeedbackOct 15, 2026
SUCCESSFUL
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Train guy
Site Experience FeedbackOct 14, 2026
Repeat customer. Awesome selection, prices and service! Thanks again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackOct 14, 2026
pain in the ass survey
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Don
Site Experience FeedbackOct 14, 2026
Great deals up front
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gator
Site Experience FeedbackOct 14, 2026
Everything I need, easy to find and no hassle
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
DBLBGY
Site Experience FeedbackOct 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doorman
Site Experience FeedbackOct 14, 2026
Did a search and found exactly what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gov
Site Experience FeedbackOct 13, 2026
qwik and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TW
Site Experience FeedbackOct 13, 2026
Always good, Experimental aircraft builder, mechanic, machinist
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Master HVAC
Site Experience FeedbackOct 13, 2026
Very Easy Ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lennox
Site Experience FeedbackOct 13, 2026
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John Brown
Site Experience FeedbackOct 13, 2026
Great experience, finding what I was looking for, ordering, checking out, but I ordered yesterday morning and paid for next day shipping. Here we are on day two and tracking shows UPS has not received the item yet. Less than pleased with shipping…
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
JKD
Site Experience FeedbackOct 13, 2026
Easy site to manage. Can always find what I need. Great prices too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
Hopeful that we will receive the tools as fast as possible. Thank you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 11, 2026
Very good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ED
Site Experience FeedbackOct 11, 2026
Drills has good quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgia Boy
Site Experience FeedbackOct 11, 2026
Seems to be a fair price compared to other suppliers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
UMGRIZ
Post-Delivery FeedbackOct 10, 2026
Super easy order - wanted to fill in the gaps in sets I already had that had lost or broken bits. Very easy to find what I wanted, and prices were great! Delivery was fast and the bits are working exactly as expected!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 10, 2026
Decent prices and great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 9, 2026
Web purchase went very quickly, 2 day shipping.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 9, 2026
My experience was good on all levels.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lem
Site Experience FeedbackOct 9, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fuggygeneral
Post-Delivery FeedbackOct 9, 2026
Great experience. Item was easy to find on your website. Shipping was timely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RH in CA
Site Experience FeedbackOct 8, 2026
The chat box is difficult. Sometimes the chats do not flow well. I appreciate the eagerness of the bots and reps, but it would be better to transfer me to a sales associate sooner rather than later. Also when I asked for some quotes on counterbores, instead of getting a sales response I got a no quote possibly due to my asking specs. But a salesperson could have helped me to modify my request. Also, I think that you should offer a button on the item pages to select by size. Your sizes of drills and counterbores are all over the place. Finally I discovered your size preference button box but even it is out of order of size. I don't understand why you would not list sizes in order from smallest to largest important dimension. Your prices and shipping speed are great, and I look forward to using your merchandise.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackOct 8, 2026
Very easy experience I was looking for a product to get a job done between the texting they had on the website and their products I came up with a solution and got it ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackOct 8, 2026
It was very easy to use and I will be using this again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DC
Post-Delivery FeedbackOct 7, 2026
i got what i wanted and even though it was a few days late , it was the right item .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Ted from Long Island, NY
Post-Delivery FeedbackOct 7, 2026
I found exactly what I was looking for. They were reasonably priced and they arrived rather quickly. I am very happy with the purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
mike
Site Experience FeedbackOct 6, 2026
The website was easy to navigate to find what I needed, and a few things I didn't know I needed! Pricing and quality is good which is why I ordered again. First order was 2023 and those drill bits still work great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackOct 6, 2026
Everything was so easy The prices are the best
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Me55
Site Experience FeedbackOct 5, 2026
Nice web site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparky
Site Experience FeedbackOct 4, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8