DrillsandCutters.com Customer Reviews
DrillsandCutters.com holds a 9.1/10 overall rating and 395 verified post-delivery reviews on Bizrate.
DrillsandCutters.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
2 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 88% |
 Neutral | 7% | 6% |
 Negative | 8% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 84% |
Neutral | 14% | 14% |
Negative | 3% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for DrillsandCutters.com
Showing 1 - 50 of 2,862
Spider
Site Experience FeedbackJul 29, 2026
It’s hard to find some items based on nomenclature
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
ElectRon
Site Experience FeedbackJul 29, 2026
I enjoyed seeing everything you had to offer !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gordo
Site Experience FeedbackJul 29, 2026
Great bits at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
need to place items in a category like metric and SAE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great check-out experience
Site Experience FeedbackJul 29, 2026
I appreciate the easy experience with the checking out of my drill bits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tuf Supplier
Site Experience FeedbackJul 29, 2026
Had a great experience. you guys were the only ones out of 5 vendors that had the size bit we were looking for. Also, this was the first purchase using this email. My company, as a whole, purchases several products from Drills & Cutters a month from my understanding. i want to thank you guys for having such a great selection, great service, free shipping and a website that actually functions. Thanks again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eric
Post-Delivery FeedbackJul 29, 2026
Very satisfied with the entire process. Product is very good and more than meets my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chuck
Site Experience FeedbackJul 29, 2026
Website needs improvement. Even though you have the product it isn't listed. Have everything available in HSS. Should have a section where you get a set. All 3 taps & a hex die in a case.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Joel
Site Experience FeedbackJul 29, 2026
Website super easy to use. Pricing better than competitors
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Glass Inc
Site Experience FeedbackJul 29, 2026
easy to find what I need and simple check out. good prices and product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Punkin
Site Experience FeedbackJul 29, 2026
This is my first time using this site. My experience was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 28, 2026
...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
F3rd1nand99
Site Experience FeedbackJul 28, 2026
Good Experience. Easy checkout. Good and clear product pages.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Torse
Site Experience FeedbackJul 28, 2026
GOOD
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Torse
Post-Delivery FeedbackJul 28, 2026
yes and yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 28, 2026
Great service, overall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CastIronDrillguy
Site Experience FeedbackJul 27, 2026
No explanation of what the drill bit can do. I need it to go through cast iron. I have no idea if it will work or not. A couple sentence explanation of what the drill bit can do, or what it had done, would have been so valuable. Instead, I'm gambling. And I don't need the drill bit right away. So, cheaper shipping options would have been great.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Raymundo
Site Experience FeedbackJul 27, 2026
Used chat to clarify type of product needed followed by clear path to ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
moke
Site Experience FeedbackJul 27, 2026
Everything went very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gfxking
Site Experience FeedbackJul 27, 2026
good experience got exactly what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
website slow, drill prices high compared to amazon. all are really just drillamerica bits - at a big markup. and shipping is crazy for whats a flat rate small box. had issues on web page for surplus/liquidation too ...glad to. be able to purchase single drill bits across a wife category and sizes
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
Corkie
Site Experience FeedbackJul 27, 2026
I have been with drils and cutters fro several years, always had excelent service wit no trouble and will continue to use them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackJul 27, 2026
Ease of you happy with pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chillyrider
Post-Delivery FeedbackJul 26, 2026
They had what I needed. I neede to change order after placing. I used the chat box and was treated very well and the issue was solved. A follow up email explained how the order was fixed. I will definitely be ordering in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
blu
Post-Delivery FeedbackJul 26, 2026
it good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bretrucking
Site Experience FeedbackJul 26, 2026
Great selection, fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Turbo
Site Experience FeedbackJul 26, 2026
Great place to get what I need when I need it soon. Easy to find what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Ordering was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJul 25, 2026
Nothing bad. Easy link from google to site and quick checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Slag
Site Experience FeedbackJul 25, 2026
It was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Matthew
Site Experience FeedbackJul 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TomW2034
Site Experience FeedbackJul 25, 2026
Chat bot transferred to someone who never picked up. I had to get Gemini to answer my question about your product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Retired Firefighter
Site Experience FeedbackJul 24, 2026
There we no problems in navigating the website. The product details are clearly labeled.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nate
Site Experience FeedbackJul 24, 2026
I love this website it’s easy to shop at your shopping cart don’t empty itself and quick checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 24, 2026
It was easy to find the products that I was wanting to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1320
Site Experience FeedbackJul 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil
Site Experience FeedbackJul 24, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Post-Delivery FeedbackJul 24, 2026
They had the tap but not the die nut, and nobody replied about it
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 7
Dude
Site Experience FeedbackJul 23, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 23, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
DChau
Site Experience FeedbackJul 23, 2026
The step point drills work great for small bolt extraction. It makes easier to keep the drill centered without swapping bits as you go up in size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnathan M.
Site Experience FeedbackJul 23, 2026
The overall interaction with the website was pleasant. Everything was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJul 22, 2026
Nice for first time. Eady out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
RossH
Site Experience FeedbackJul 22, 2026
Glad I found this website. We have some interesting needs and I have not found a single application where the tool I need isn't on this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MIKENYC79
Site Experience FeedbackJul 22, 2026
GREAT EXPERIENCE WEBSITE WAS VERY EASY TO NAVIGATE AND THE PRICE WAS JUST RIGHT!
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Mr Q
Site Experience FeedbackJul 21, 2026
It was a good experience because what I was looking for was easy to find and at a fair price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chillyrider
Site Experience FeedbackJul 21, 2026
I made a mistake in my order and chatted with someone. It was resolved quickly and efficiently.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clair
Site Experience FeedbackJul 21, 2026
I tried to use my debit card and I was told that it couldn't be processed and didn't tell me why. The check out process with PayPal was clunky.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
navajo
Site Experience FeedbackJul 21, 2026
this was the only place i could find the bits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JK
Site Experience FeedbackJul 21, 2026
Well-designed web site. Super easy to find what you need. Quality is excellent and prices are well worth it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10