DrillsandCutters.com Customer Reviews
DrillsandCutters.com holds a 9.2/10 overall rating and 376 verified post-delivery reviews on Bizrate.
DrillsandCutters.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2023 Winner Circle of Excellence
2 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 93% |
 Neutral | 7% | 4% |
 Negative | 8% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 80% |
Neutral | 15% | 16% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for DrillsandCutters.com
Showing 1 - 50 of 2,720
Marty the Ham Radio operator
Post-Delivery FeedbackSep 20, 2026
Received via UPS timely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ted
Site Experience FeedbackSep 20, 2026
I found what I was looking for fairly easily. Drill bits were reasonably priced. Checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim D
Site Experience FeedbackSep 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abe
Site Experience FeedbackSep 20, 2026
Web site is laid out nicely and is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 19, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deadshot
Site Experience FeedbackSep 19, 2026
It was good, not much to say at this time. Had what I was looking for at a fair price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
sam i am
Site Experience FeedbackSep 19, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Preston
Site Experience FeedbackSep 19, 2026
Was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackSep 19, 2026
Great.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
HJB
Site Experience FeedbackSep 19, 2026
I liked this will return
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ken
Site Experience FeedbackSep 18, 2026
tremendous variety
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MsPaula
Site Experience FeedbackSep 18, 2026
I’m restoring a Victor Victrola and they had the tool I needed to move forward with my project.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
daniel
Site Experience FeedbackSep 18, 2026
no additional comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joe
Site Experience FeedbackSep 18, 2026
very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nelson
Site Experience FeedbackSep 18, 2026
Website could use some improvement as far as a simple direct link to the cart. Its irritating to have to click CART and scroll all the way down a pop up to "view cart". Please make it easier with just one button. And I would like a button to organize my cart by drill bit size vs the order I put them into the cart. I think I just missed a size because they were out of order but don't want to go back and reorder just that one size now and have to pay shipping for it, I'll just grab it from Amazon.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 18, 2026
Fast, easy to find item and place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
GREAT
Site Experience FeedbackSep 18, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dave
Site Experience FeedbackSep 17, 2026
Great stuff
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
THEO
Site Experience FeedbackSep 16, 2026
EASY TO NAVIGATE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skip
Site Experience FeedbackSep 16, 2026
Selection of the products I was looking for was very easy; the checkout process was also quick and easy. Products are more competitively priced than any other quick delivery vendor that I have used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry V
Site Experience FeedbackSep 16, 2026
fast and easy I hope the shipping and the quality are also good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dan
Site Experience FeedbackSep 16, 2026
wasn't any problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
Good Experience, great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ElJefeD
Site Experience FeedbackSep 15, 2026
Very straightforward, I Googled the item description and Drills and Cutters popped up, I don't always check your site first just because we are on the left coast and shipping will always take several days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
North Road Garage
Site Experience FeedbackSep 15, 2026
Great products, very good quality, fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackSep 15, 2026
Great, reasonably priced products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drill man
Site Experience FeedbackSep 15, 2026
I used the chat feature and was directed to what i was looking for in a timely manner. I will see how good the products perform after I use them
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
pd2bob
Site Experience FeedbackSep 15, 2026
Super easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackSep 14, 2026
The website is great! Your over the phone customer service sucks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dinoferrari
Site Experience FeedbackSep 14, 2026
Always have what I need. Good prices and easy checkout
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 14, 2026
All GOOD!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackSep 14, 2026
Would be nice to know about bulk ordering. How many does a package/box/sleeve consist of? We used a local company for years, but they just went out of business.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 13, 2026
It was good it’s my first time so I was only here for one thing don’t really have much els to say
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Garbob
Site Experience FeedbackSep 13, 2026
I wish you had face mills but I couldn't find them on your site. It was easy finding all the other cutters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Daddy's Guns & Supplies
Site Experience FeedbackSep 13, 2026
Super easy to find exactly what I needed. Great pricing! Happy as a clam.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
no thanks
Site Experience FeedbackSep 13, 2026
better than amazon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
R&R Repair
Site Experience FeedbackSep 13, 2026
It was a easy and simple purchase
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Rick
Post-Delivery FeedbackSep 13, 2026
I needed this part quickly and was going to get it from any supplier that could guarantee that the part was in stock and would ship quickly. The online chat person checked inventory to verify there were enough in stock, so I placed the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Yoyo
Site Experience FeedbackSep 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Juan L
Site Experience FeedbackSep 12, 2026
High quality hardware and ships quickly, never had an issue and keep coming back for more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackSep 11, 2026
Really enjoyed the assistance from chat. Answered all my questions. Nothing negative to say.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 11, 2026
I like that you have what I need
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mick
Site Experience FeedbackSep 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bebop
Site Experience FeedbackSep 10, 2026
Good the experience was great so far cant wait to get my products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackSep 10, 2026
It was simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 10, 2026
Thanks
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 9, 2026
The entire experience was excellent. Easy to find what I was looking for and move to checkout. Quality has always been excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 9, 2026
I have purchased several items in the past year and I’ve always been happy with the selection, price and delivery time.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chris M
Post-Delivery FeedbackSep 9, 2026
I had a couple broken bolts in a hydraulic pump that were in a tight spot so not knowing what to do i looked up "extra long drill bits" and drills and cutters pops up in my search with their aircraft extention bits. I went with the Drill America brand and bought several expecting them to still break as they were #38 and only neede one. Had them out within seconds and was able to continue normal operations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A